Why Can't You Reach Your Local Aldi Store by Phone?

Aldi is renowned not just for its high-quality products and great prices, but also for its commitment to customers. The store is all about eliminating unnecessary expenses, so it can pass the savings directly on to shoppers.

This cost-cutting approach explains the 25-cent shopping cart 'rental' and the self-bagging policy. By avoiding the need for extra staff to manage carts or bag groceries, Aldi can keep overhead low and ensure its prices stay competitive.

This focus on reducing costs is also why Aldi doesn’t offer a contact number for each store.

The Reason Your Local Aldi Doesn’t Have a Phone Number

When you look up your Aldi store on the website, you'll find all the details you need—except for a phone number. If you search for your Aldi location on Google, you might spot the number (855) 955-2534, but here's the catch: that's the same number for all Aldi locations across the U.S.

That’s because individual Aldi stores don’t have their own phone numbers. If you dial the number you find online, you won’t be connected to anyone at your local store. Instead, you’ll hear this automated message:

"Thank you for reaching out to Aldi U.S. Due to limited staffing, we do not provide phone numbers for individual stores. This approach helps us keep costs low, so we can pass on greater savings to our customers. For more information or to contact customer service, please visit www.aldi.us. Thank you."

Aldi doesn't provide a contact number for stores because, like with the shopping carts and self-bagging, it would require more staff. If an employee had to stop what they were doing to answer calls about product availability, it would take away from other tasks, like restocking shelves or manning the checkout. So rather than hire extra staff at every location, Aldi simply skips the phones.

How to Get in Touch with Aldi

Aldi isn't trying to avoid helping its customers, but many of the questions people call about—like store hours or weekly specials—can easily be found on Aldi's website. If you need assistance beyond what's covered in the FAQs, you can still reach Aldi's customer service team via email.

Sure, you may not be able to call Aldi to check if that limited-time Aldi Find is in stock, but the savings you enjoy on every shopping trip make it all worth it.