A beginner’s guide to traveling via the Eurotunnel

In May 1994, the Eurotunnel, which connects England and France beneath the English Channel, was inaugurated in a ceremony attended by French President François Mitterrand and Queen Elizabeth II. Over the past 30 years, this network, which also accommodates the Eurostar service, has transported nearly 10 million passengers annually between England and mainland Europe.

For drivers, the Eurotunnel, now known as LeShuttle, rivals cross-Channel ferries by offering a swift 35-minute journey, compared to the 90-minute crossing on the quickest car ferry.

From tickets and terminals to queues and border crossings, here’s everything a first-time Eurotunnel traveler should be aware of.

What exactly is the Eurotunnel and where does it operate?

The Eurotunnel, known as LeShuttle, is a train that transports vehicles under the English Channel, running from Folkestone in Kent, just off the M20, to Coquelles near Calais in France, close to the A16 and A26. This service is exclusively for vehicles—foot passengers are not permitted on board.

How does it stack up against the ferry service?

Both options offer the convenience of transporting multiple passengers for the cost of a single vehicle and allow you to carry as much luggage as you can fit in your car. Additionally, both services welcome pets on board.

LeShuttle is renowned for its quick crossing time. For those embarking on a lengthy drive once they reach the other side of the Channel, that rapid 35-minute journey can justify the typically higher ticket price. However, if you're looking to step out of your car during the trip to stretch your legs or grab a bite to eat, the Eurotunnel won’t meet your needs.

Not up for a long drive? Check out our guide to Calais and the nearby Côte d’Opale

Where can I purchase tickets?

You can book your tickets online ahead of time. Be prepared to provide 'Advance Passenger Information' (API)—including names, dates of birth, and passport details—for all passengers in your vehicle before traveling.

How does the process work?

Plan to arrive one to two hours before your scheduled crossing time. Follow the signs from the main roads to the Eurotunnel site. The lanes are clearly marked, directing you to the check-in kiosks. Most of these kiosks are automated, but signs will indicate which lanes have staff if you prefer personal assistance. The system utilizes license plate recognition, so when you reach the barrier, your booking will be displayed on the screen.

Depending on traffic levels, you may be offered an earlier crossing time. You can choose to accept it or stick with your original booking. Unless you’re keen on lingering at the terminal, I suggest taking the earlier option.

You’ll receive a letter or a letter/number combination for your vehicle, printed on a piece of paper. Tear it at the top to create a hanger shape and display it from your rear-view mirror so Eurotunnel staff can easily see it as you approach. If your crossing is about to happen, staff might direct you straight through without stopping at the terminals. If not, park and keep an eye on the large screens in the parking area and terminal, which will indicate when you’re called forward.

Pro tip: In Calais, don’t be alarmed if you’re rerouted! You may follow signs that seem to lead you off-site, but this is just a traffic management strategy, and you will be directed to check-in as soon as possible.

Visiting France for the first time? Here’s what you need to know

What if I arrive late?

Typically, if you arrive late, you’ll be placed on the next available service, which could mean waiting at the terminal until the end of the day. In some situations, you might need to purchase a new ticket.

What amenities are available at each terminus?

Don’t expect too much. Both terminals offer restrooms, water fountains, a few fast food outlets and cafes, a newsagent, and a relatively small duty-free store. There’s also a small play area for children.

What should I know if I’m traveling with pets?

Traveling with animals requires some extra preparation. If you have cats, dogs, or ferrets, you’ll need to stop at the Pet Reception. Your pet must be microchipped and have an Animal Health Certificate or EU Pet Passport, and dogs need to have received tapeworm treatment beforehand. There’s a designated exercise area for dogs located near the Pet Reception.

If you're bringing rabbits, rodents, or reptiles, you'll need to present a vet-approved certificate at border control.

When will passports be checked?

After your designated letter is called, proceed to passport control. This can be a quick process at times, but you may also find yourself waiting for hours, moving forward one vehicle at a time. Both UK and French borders are crossed here, with no additional immigration checks upon arrival.

What about security screenings?

Random security checks may occur after passport control, and you could be asked to pull over for an inspection, which might include swabbing your steering wheel.

How do you board the train?

After passing through passport control and security, you'll find yourself in a large queue waiting to board the train. You'll be assigned a specific lane to wait in, which may take some time. Facilities include restrooms, a few vending machines, and an information screen. When it's time to board (typically 25 minutes before departure), the barriers at the front of the lanes will lift, allowing cars to move forward.

Staff will direct you on where to board based on your vehicle's size. Some areas of the train have an upper deck, requiring you to drive up a ramp to access it. Follow the vehicle ahead of you through several carriages until instructed to stop. You'll park bumper to bumper, then put on your handbrake, shift into first gear, and leave your window partially open.

Pro tip: The barriers may open in what seems like a random order while you're waiting to board. If you see one lane departing, resist the urge to sneak across. Staff will catch you and send you back to your assigned area.

What can you find on the train?

Don’t expect a dining car stocked with food or even a gift shop. Some crossings might not even have functional toilets. You’ll find basic carriages with four to five vehicles in each section, with nothing more provided.

After departure, you'll hear various safety announcements, and a crew member will walk through the carriages scanning hangers. While you're allowed to step out of your vehicle, there's really nowhere to explore.

What occurs upon arrival?

As the train nears its destination, you’ll need to return to your vehicle. While internal doors will open, wait to start your engine until the cars in front begin to move to avoid filling the carriage with exhaust fumes.

Drive directly off the train and head towards the motorways – your adventure is underway.

Continue planning your journey:

• Explore the best road trip routes in England

• These road trips in France will guide you to the country’s top attractions

• Determine the best time to visit France for an ideal getaway

• Discover when is best to visit England