Tips for managing flight delays this holiday season

Anyone can experience flight delays, regardless of their airline status. It might be a minor delay with little impact or a significant hold-up that causes you to miss a connecting flight.

Delays can be incredibly frustrating for everyone involved, but when should you take action? Here, TPG explores the appropriate moments to address a flight delay.

Knowing when to voice your concerns depends on the situation. Weather-related delays differ from mechanical ones, and flight diversions fall into a category of their own. These disruptions can be compounded by the additional challenges of traveling during the pandemic.

Keep these tips in mind when you learn your flight has been delayed:

• Think about reaching out to the airline on social media (like Twitter or Facebook) with your inquiries or requests. Some airlines respond more promptly than others, but it's worth a shot. Gate agents may be overwhelmed with a long line of frustrated travelers.
• Even if your flight is just slightly delayed at first, it's wise to start exploring alternative options in case things worsen. If the airline has an app, you can check for other flights on your own, preparing for the possibility of needing an alternative.
• Bad weather is usually temporary, so begin your search by looking for flights later that day or even the next.
• If your late-night flight is delayed, consider searching for both morning flights and overnight lodging.

Make sure to add your email and mobile number when checking in for your flight. This way, airlines can keep you informed about delays, allowing you to start seeking alternatives right away. Also, familiarize yourself with each airline's compensation and accommodation policies in case of a delay.

Approaching a gate agent about your frustration can feel daunting. You might not be the only one feeling lost or upset. If possible, chat with fellow passengers nearby to see if they share your concerns; it might help ease your nerves before talking to an airline representative.

When you choose to address a flight delay, ensure you know what to communicate, whether compensation is warranted, and how to obtain that compensation if applicable. Additionally, many credit cards provide trip delay insurance, which could make you eligible for compensation through your card provider.

Be sure to keep all receipts, tickets, and vouchers as proof of your expenses. It can also be beneficial to inquire about the official reason for the flight delay. Each airline has specific policies regarding delays and cancellations that you should review for potential compensation. Some airlines provide immediate compensation to passengers, while others require you to complete forms.

Key Takeaway

Airport delays can arise from various factors, so keep in mind that each situation is unique. In cases of severe weather, the airline has limited options. Be proactive in searching for alternative flights before others on your flight do. By remaining calm, gathering information, and planning your options, you'll be back in the air in no time.