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What is a virtual assistant? What benefits does it offer? Support on which platforms?


Nội dung bài viết
  • Virtual assistants are products developed by tech giants to satisfy customers. So what exactly is a virtual assistant, what user support features does it offer, and which popular platforms embrace virtual assistants? Find the answers in this article!
  • 1. What is a Virtual Assistant?
  • 2. Interaction Methods of Virtual Assistants
  • 4. On which platforms do virtual assistants currently provide support?
  • 1. What is a Virtual Assistant?

    Virtual assistants are software developed based on artificial intelligence (AI), aiding users in tasks or searching for information through commands.

    The first virtual assistant ever created was IBM Shoebox in 1961. Since then, virtual assistants have become widespread, found in smartphones and various devices within the smart home ecosystem.

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    2. Interaction Methods of Virtual Assistants

    - Textual

    Most virtual assistants today support text-based interactions. A simple example is the chatbots you commonly engage with when interacting with businesses. Just send a message, and the chatbot will respond immediately based on what it has learned.

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    - Voice

    Currently, only a few renowned tech companies like Google, Apple, or Amazon have virtual assistants that support voice interaction effectively. In fact, virtual assistants now have the ability to distinguish accents due to the vast amount of data collected from users.

    - Image Processing

    Some virtual assistants can process information based on images provided by users. However, this method is still not widely adopted at the present time.

    Currently, well-known virtual assistants like Siri, Google Assistant, or Samsung Bixby all support user interaction through various methods, with the most predominant being through text and voice.

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    3. Features of Virtual Assistants

    - Information Retrieval

    Many virtual assistants today excel at swiftly searching for information on the Internet. Thanks to this capability, virtual assistants like Siri or Alexa can promptly answer your questions.

    - Control of Deep-Embedded Device Functions

    Some virtual assistants will be deeply integrated into the operating systems of electronic devices, expanding their command capabilities.

    - Voice Recognition

    Thanks to voice recognition, users no longer have to manually input commands for virtual assistants. Simply say 'Hey, Siri' or 'Ok, Google,' then express your command.

    - Learning from Users

    Developing based on Machine Learning models enables these virtual assistants to continuously gather data from users, ensuring future command executions are faster, more accurate, and more human-like.

    4. On which platforms do virtual assistants currently provide support?

    - Operating Systems of Electronic Devices

    Virtual assistants like Siri, Cortana, or Google Assistant have become familiar to many and are integrated into various devices such as phones, computers, TVs, smartwatches, and more.

    Looking ahead, the number of virtual assistants capable of deep integration into electronic devices like these will rapidly increase due to the explosion of digital technology.

    - Smart Speaker Devices

    Within the smart home ecosystem, smart speakers are devices deeply integrated with virtual assistants. This allows users to command actions such as turning on lights or powering up the TV.

    - Web Platforms or Messaging Services

    Websites and messaging services often integrate chatbots to swiftly assist customers, enhancing the overall service experience for users.

    Recently, we explored information about virtual assistants and what they can do to support you. Hope you found the article helpful. Thank you for following, see you in future posts!