Download App
Support
Booking Search
My order
USD
Destination
Check-inTue, Dec 31
1
Check-outWed, Jan 01
Rooms and Guests1 room • 2 adults • 0 children
Review - Real experience New Era Hotel & Villa - latest 1/2025
8.8Excellent
17, Nguyen Van Cu, Long Bien District, Hanoi, Vietnam

Summary

Guests had generally positive experiences at the New Era Hotel in Hanoi, Vietnam. They praised the attentive and friendly staff, convenient location near the Old Quarter, and clean and comfortable rooms with functioning air conditioning. Some noted minor issues like power outages and room allocation discrepancies, but these were not major concerns. Guests appreciated the hotel's good value for the price and the helpfulness of the staff, making it a suitable choice for both business and leisure travelers.

Verified reviews from guests who actually booked here

Average rating

Actual photo taken by the person booking the room

Content reviews, feedback from users

Reviewed by Business traveler

Reviewed by Couples

Reviewed by Family with a baby

Reviewed by Group of Friends

Reviews
100% reviews from partners and customers booking on Dinogo
8.8
Excellent
Tuyệt vời

100

Xuất sắc

48

Tốt

9

Trung bình

14

Kém

9

Location

0.0

Pricing

8.8

Services

0.0

Cleans

0.0

Amenities

8.8

Xem tất cả đánh giá New Era Hotel & Villa
Sort 
Hữu ích nhất

Latest New Era Hotel & Villa reviews from verified users

TN
Thân Ng
11/07/2024
1 nightJuly, 2024

Đánh Giá Khách Sạn Gần Phố Cổ

10

Exceptional
Khách sạn nằm gần khu phố cổ, chỉ cần băng qua cầu Chương Dương là đến. Khách sạn rất đẹp và sạch sẽ. Giá cả hợp lý hơn nhiều so với khu phố cổ. Trang thiết bị trong khách sạn rất đầy đủ và sạch sẽ. Đặc biệt, nhân viên lễ tân ở đây rất chuyên nghiệp và thân thiện. Khi tôi đến, họ đã giúp tôi mang hành lý vào phòng và chào đón tất cả khách hàng. Nhược điểm: khu vực này vào ban đêm có vẻ buồn tẻ, buổi sáng kẹt xe và cấm xe qua cầu Chương Dương vào phố cổ từ 6 giờ sáng nên việc đi qua phố cổ rất xa.
User's review image for New Era Hotel & VillaUser's review image for New Era Hotel & VillaUser's review image for New Era Hotel & Villa
Was this review helpful to you?
TN
Thân Ng
11/07/2024
1 nightJuly, 2024

Review of Hotel Near Old Town

10

Exceptional
The hotel is conveniently located near the old town, just a walk across Chuong Duong bridge. The hotel is really beautiful and clean, everyone. Prices are much more reasonable compared to the old town. The hotel's facilities are very comprehensive and clean. Especially, the receptionist here is extremely professional and friendly. Upon arrival, they helped me with my luggage to the room and greeted all guests. Cons: the area seems a bit melancholic at night, morning traffic jams, and vehicles are prohibited from crossing Chuong Duong bridge to enter the old town from 6 am, so it's quite far to reach the old town.
User's review image for New Era Hotel & VillaUser's review image for New Era Hotel & VillaUser's review image for New Era Hotel & Villa
Was this review helpful to you?
tc
tinh tri chau
11/07/2024
1 nightJuly, 2024

Beautiful

10

Exceptional
Beautiful
Was this review helpful to you?
tc
tinh tri chau
11/07/2024
2 nightsJuly, 2024

Xinh đẹp

10

Exceptional
Xinh đẹp
Was this review helpful to you?
TK
Thy Khanh
11/07/2024
2 nightsJuly, 2024
Vacation

Rewriting Success

10

Exceptional
Excellent job, Very good
Was this review helpful to you?
TK
Thy Khanh
11/07/2024
2 nightsJuly, 2024
Vacation

Lời khen cho chuyến du lịch

10

Exceptional
Rất tuyệt vời
Was this review helpful to you?
BT
Boon Tiong Tang
11/07/2024
2 nightsJuly, 2024

Request for Room Extension

6.0

Good
Unable to obtain an extension for the room
Was this review helpful to you?
BT
Boon Tiong Tang
11/07/2024
1 nightJuly, 2024

Yêu cầu gia hạn phòng

6.0

Good
Không thể gia hạn thêm cho phòng
Was this review helpful to you?
JB
Jason Brown
11/07/2024
1 nightJuly, 2024

Attitude Towards Western People

4.0

Not good
They do not have a favorable opinion of Westerners.
Was this review helpful to you?
JB
Jason Brown
10/07/2024
2 nightsJuly, 2024

Thái Độ Với Người Tây

4.0

Not good
Không thiện chào đón người phương Tây.
Was this review helpful to you?
TD
Tuấn Dương
10/07/2024
1 nightJuly, 2024

Review of Manager Trang Pham's Attitude towards Customers

2.0

Not good
Manager Trang Pham displays an arrogant attitude towards customers, lacking respect for service users.
Was this review helpful to you?
TT
Toan Dang Tran
10/07/2024
1 nightJuly, 2024

Normal

6.0

Good
Ordinary
Was this review helpful to you?
TD
Tuấn Dương
10/07/2024
2 nightsJuly, 2024

Nhận xét về thái độ của Quản lý Trang Phạm

2.0

Not good
Quản lý Trang Phạm có thái độ kiêu căng với khách hàng, không hề tôn trọng người sử dụng dịch vụ.
Was this review helpful to you?
AT
Anita Tuan
10/07/2024
2 nightsJuly, 2024

Convenient Amenities and Historical Charm Nearby

8.0

Excellent
A grocery store is just a short walk away, with 36 Ancient Street located across the bridge.
Was this review helpful to you?
TT
Toan Dang Tran
10/07/2024
1 nightJuly, 2024

Bình Thường

6.0

Good
Bình thường
Was this review helpful to you?
A
Anonymous
06/11/2023
Phòng Standard Twin
3 nightsOctober, 2023
Công tác

Tuyệt vời nơi lưu trú rất đáng chú ý

10

Exceptional
Hãy đến và tận hưởng không gian của khách sanh rất tuyệt vời từ phòng ốc đến ăn sáng tất cả điều chỉnh chu không có gì chê chỉ có khen thôi nha
User's review image for New Era Hotel & VillaUser's review image for New Era Hotel & VillaUser's review image for New Era Hotel & VillaUser's review image for New Era Hotel & VillaUser's review image for New Era Hotel & Villa
New Era Hotel & Villamột năm trướcCám ơn vì bạn đánh giá cao chất lượng dịch vụ của chúng tôi. Sự hài lòng của bạn là ưu tiên hàng đầu của chúng tôi và chúng tôi hy vọng sẽ tiếp tục là lựa chọn của bạn trong tương lai. Trân trọng,
Was this review helpful to you?
IV
Italia Venice
16/09/2023
1 nightSeptember, 2023
Khác

Belle camere,ben arr...

10

Exceptional
Belle camere,ben arredate e pulitissime -personale gentile e disponibile e finalmente una piscina con acqua fresca (in tutti gli altri hotels l'acqua era sempre un brodo) - Se tornerò a Hanoi, sarà il mio hotes. Unica pecca scarsi cibibi "occidentali" a colazione
Was this review helpful to you?
小棉
08/08/2023
1 nightAugust, 2023
Công tác

酒店非常好,衞生也乾淨,下次出差還去這家...

10

Exceptional
酒店非常好,衞生也乾淨,下次出差還去這家酒店住
Was this review helpful to you?
KW
Ken Wu
01/08/2023
1 nightJuly, 2023
Công tác

很好很好很好

10

Exceptional
很好很好很好
Was this review helpful to you?
PA
Parker Allen
10/06/2023
1 nightJune, 2023
Công tác

雖在馬路邊,但比較安靜,飯菜可以,適合商...

10

Exceptional
雖在馬路邊,但比較安靜,飯菜可以,適合商務出差,周邊離還劍湖,西湖很近,適合放鬆心情
Was this review helpful to you?
EL
Ethan Lin
01/07/2023
1 nightJune, 2023
Công tác

對服務員的服務非常滿意,我們的一個Lv包...

9.0

Exceptional
對服務員的服務非常滿意,我們的一個Lv包丟在了前台。我們離開酒店以後,又打電話讓我們回去取的!對酒店服務員這種拾金不昧的態度,在這裏提出表揚,非常的感謝!下次還住這裏!
Was this review helpful to you?
신춘
15/02/2023
1 nightFebruary, 2023
Công tác

수영장이 있는 프랑스풍의 엔틱한 4성...

9.0

Exceptional
수영장이 있는 프랑스풍의 엔틱한 4성급호텔입니다. 저는 스위트룸에 묵었는데, 전반적으로 낡은 느낌은 있으나, 전 만족했습니다. 하지만 한가지 구조적인 문제인듯한데 아랫쪽방 말소리까지 들릴정도록 방음에 문제가 있습니다. 예민한분은 싫어하실듯합니다. 통유리 사이에 틈이 벌어져 있습니다.
Was this review helpful to you?
GP
Gavrila Paulina
09/01/2024
1 nightJanuary, 2024
Cặp đôi

È stato il nostro pr...

8.0

Excellent
È stato il nostro primo soggiorno in Vietnam. Personale molto gentile e disponibile. Camera in buone condizioni e pulita. Colazione buona con piatti solamente asiatici. Con un motorino o una macchina è molto semplice e veloce raggiungere il centro.
Was this review helpful to you?
AL
Alex Lau
31/08/2023
1 nightAugust, 2023
Bạn bè

也還行哈哈

8.0

Excellent
也還行哈哈
Was this review helpful to you?
ĐT
Đinh Đức Tân
29/08/2023
1 nightAugust, 2023
Cặp đôi

Tốt nha

8.0

Excellent
Tốt nha
Was this review helpful to you?
NK
Nguyễn Đăng Khoa
15/09/2023
1 nightSeptember, 2023
Cặp đôi

Vị trí thuận tiện, n...

7.0

Very Good
Vị trí thuận tiện, nhân viên nhiệt tình.
Was this review helpful to you?
RA
Remedios Aguilar
06/11/2022
1 nightNovember, 2022
Cặp đôi

At first when we cam...

2.0

Not good
At first when we came to check in I didn’t have my passeport normally all around Asia the one of my girlfriend is enough… I rented a motorbike so my passeport were at the renting place he told me directly you’re not gonna check in you’ll sleep on the sidewalk outside nobody’s never ever dare to talk to me like garbage like that guys name was Ngan lee… then I complain to that situation to the manager he did nothing for us and hang up on me ! Then on the morning we left the room the guy offered us bottle of water for what happened then we left the room they wanted to charge us for 4 bottle of water and a tiny towel they didn’t find (towel was there when we left) I won’t recommend that hotel for anybody the staff are incompetent and not helpful at all they are disrespectful and unpleasant… then they told us everything was ok and we have a message from booking that now we have to pay for water that the guy gave us and for the towel worst experience ever and I’m traveling a lot… Flee those guys don’t go there we payed 40€ for a room there it wasn’t worth it room was noisy and there was a pipe leaking in the bathroom and then we are the victims and we have to pay extra !!! Don’t go there !! They are stupid and no consideration and scammers !!!
Was this review helpful to you?
KC
Ken Chung
29/10/2022
1 nightSeptember, 2022
Công tác

服務態度很不錯

10

Exceptional
服務態度很不錯
Was this review helpful to you?
MM
Michael Marshall
26/10/2022
1 nightOctober, 2022
Cặp đôi

This place is no whe...

4.0

Not good
This place is no where near the centre of town. Do yourself a favour and pay a little more to stay in the old quarter because you’ll be using the money on taxis if you stay here. There are no places to eat within walking distance and the hotel is located right next to the bridge that separates old and new Hanoi. This makes the area extremely busy, loud and dirty. The beds are like slabs of wood with sheets on. We asked to change rooms because of the bed only to be offered another room with the exact same bed. The room had a booklet advising of in-room dining and cocktails on the 8th floor however, this was not available and the 8th floor consisted of only rooms. We requested airport pickup only to be left at the airport. We got a taxi from the airport to the hotel, the taxi was cheaper than the hotel shuttle. Don’t bother staying here. We were provided an upgrade to the room with the worlds most hardest bed. I’m so happy I’m only staying one night here. Avoid this place and Stay somewhere nice in the centre of town.
Was this review helpful to you?
TT
Thùy Trang
14/02/2021
1 nightFebruary, 2021
Cặp đôi

Trên cả mong đợi của tụi mình ^^

8.8

Excellent
Nhân viên chu đáo , nhiệt tình. Vị trí khách sạn thuận lợi dễ tìm Phòng sach đẹp , trang nhã và chuyên nghiệp . Thật sự khi đến đây, bạn sẽ không thất vọng về chất lượng dịch vụ ở đây Cảm ơn các bạn rất nhiều.
Was this review helpful to you?

Frequently asked questions about New Era Hotel & Villa

Thời gian check-in, check-out của New Era Hotel & Villa?

New Era Hotel & Villa có thời gian check-in từ 14:00 và thời gian check-out trước 12:00.

New Era Hotel & Villa có mấy tầng và có bao nhiêu phòng nghỉ?

New Era Hotel & Villa có 9 tầng và 60 phòng.

Tôi muốn được tư vấn và hỗ trợ đặt phòng New Era Hotel & Villa bằng cách nào?

Hot line miễn phí hỗ trợ đặt phòng tại Dinogo 1900 2083 phục vụ 24/7

How do users rate the New Era Hotel & Villa?

Rating based on 10 scores :
  • Location : 0
  • Pricing : 8.8
  • Services : 0
  • Cleans : 0
  • Amenities : 8.8
  • New Era Hotel & Villa cách trung tâm Long Bien District, Ha Noi bao xa?

    New Era Hotel & Villa cách trung tâm Long Bien District, Ha Noi 2km

    What outstanding facilities does New Era Hotel & Villa have?

  • Payments: American Express
  • Transportation: Airport pick-up/drop-off, Parking, Motorbike rental
  • Reception service: 24 hour front desk, Special help, Currency exchange, Luggage storage, Selling tours, Alarm
  • Internet: Free Internet
  • Cleaning service: Daily housekeeping, Laundry service, Iron
  • Restaurant service: In-room breakfast, Restaurant, Bar, Wine/Champagne
  • For Business Travelers: Meeting room, Fax/Photocopier, Organizing events/meetings
  • General Amenities: Balcony or terrace, Garden/play area, Air conditioning, No smoking, Elevator
  • Swimming pool and health care services: Outdoor swimming pool, Gym room, Steam room
  • Notes when booking at New Era Hotel & Villa?

    General Policy:

    Do not allow smoke

    Do not allow pet

    Do not allow party/event organization


    Children Policy:

    Children from 12 years old will be considered as adults

    Please enter the correct number of guests and age for the correct price


    Save on Travel with Dinogo.comDinogo.com is a rapidly-growing global online travel agency, Dinogo.com is here to help you plan the perfect trip. Whether you're going on holiday, taking a business trip, or looking to set up a corporate travel account, Dinogo.com is here to help you travel the world with cheap flights, discount hotels, and train tickets. Looking to find great travel deals or enjoy the biggest savings on your next trip? Dinogo.com has you covered. With our easy-to-use website and app, along with 24-hour customer service, booking your next trip couldn't be simpler. With Dinogo.com, quality travel services in over a dozen languages including English, Mandarin, Cantonese, Japanese, Korean, German, French, and Spanish are just a call—or click—away.Easily Customize Your Trip with the Best Hotel and Flight DealsIt's easy to customize your travel experience with our robust flight and hotel search filter options and Dinogo.com travel tools like flight fare alerts, deal-finder calendar, and early bird deals. Dinogo.com's secure payment system takes the stress out of travel by providing easy payment options, including credit and debit cards, and Paypal.Featured Hotel DestinationsHotels in ShanghaiHotels in BeijingHotels in Hong KongHotels in MacauHotels in TokyoHotels in FukuokaHotels in SapporoHotels in SeoulHotels in TaipeiHotels in SingaporeHotels in Kuala LumpurHotels in BangkokHotels in HanoiHotels in Ho Chi MinhHotels in Da Nang
    logo_mytour
    Payment method

    DinoGo. is not responsible for content on external Web sites.

    © 2022 DinoGo., an Dinogo Group company. All rights reserved. DinoGo and the Airplane Logo are trademarks or registered trademarks of DinoGo. CRN# 0108886908.