Review - Real experience La Santé Hotel & Spa - latest 10/2024
8.6Excellent
42 Chau Long Street
Summary
Summary: Guests generally praised this hotel for its clean, modern facilities and friendly staff. Some highlighted the good breakfast and convenient location, while others mentioned minor issues like broken amenities and weak Wi-Fi. The hotel's quiet surroundings were appreciated, but its distance from the old quarter was a drawback for some. Overall, it received positive feedback for cleanliness and service, though some felt it fell short of a 4-star rating.
Reviews
100% reviews from partners and customers booking on Dinogo
Tuyệt vời
25
Xuất sắc
9
Tốt
5
Trung bình
12
Kém
7
Location
0.0
Pricing
8.6
Services
0.0
Cleans
0.0
Amenities
8.6
Hữu ích nhất
Latest La Santé Hotel & Spa reviews from verified users
AB
A. B.
15/07/2024
1 nightJuly, 2024
Vacation
Disappointing Room Condition
2.0
Not goodThe room was not clean, with a hole in the shower drain. The entire hotel also had a terrible smell, leaving a very unkempt impression. I will never stay here again.
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AB
A. B.
15/07/2024
2 nightJuly, 2024
Vacation
Unpleasant Experience with Room Cleanliness
2.0
Not goodPhòng không sạch sẽ với một lỗ hổng ở rãnh thoát nước của vòi sen. Không khí trong khách sạn cũng rất khó chịu. Điều này để lại ấn tượng rất là bừa bộn. Không bao giờ quay lại.
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J
Jay
15/07/2024
1 nightJuly, 2024
Business
Đánh giá tồi tệ về dịch vụ khách sạn
2.0
Not goodTôi chưa bao giờ gặp phải dịch vụ tệ như thế này trong cuộc đời. Nhân viên tại khách sạn này cực kỳ thô lỗ, thiếu chuyên nghiệp và thiếu tôn trọng. Đó có thể là dịch vụ tồi nhất mà tôi từng trải qua. Tôi không mong đợi doanh nghiệp này sẽ còn mở cửa lâu hơn nữa. Một trải nghiệm khủng khiếp!
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J
Jay
15/07/2024
1 nightJuly, 2024
Business
Review of Terrible Hotel Service
2.0
Not goodNever in my life have I encountered such poor service. The staff at this hotel are incredibly rude, unprofessional, and lacking in respect. This could be the worst service I've ever experienced. I don't anticipate this business will remain open much longer. A truly awful experience!
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D(
Dimitar Mojsoski (Dimitry)
14/07/2024
2 nightJuly, 2024
Review of Accommodation and Services
6.0
GoodThe room was acceptable, but the breakfast was disappointing. The restaurant was unclean with insufficient seating. The odor was my biggest issue. The hotel didn't smell pleasant, or perhaps it was just me. It was also noisy at night. Overall, I didn't enjoy my stay. It's passable for an overnight stay, but not suitable for a longer visit. This is my personal opinion.
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D(
Dimitar Mojsoski (Dimitry)
14/07/2024
1 nightJuly, 2024
Đánh giá khách sạn và dịch vụ
6.0
GoodPhòng ngủ tạm ổn nhưng bữa sáng không ngon. Nhà hàng bẩn và thiếu bàn ghế ngồi. Mùi thức ăn là vấn đề lớn nhất tôi đã gặp phải. Khách sạn có mùi không tốt, hoặc có lẽ chỉ là cảm giác của riêng tôi. Buổi đêm ồn ào. Tóm lại, tôi không thích chỗ này. Dành cho việc ngủ qua đêm là được, nhưng không phù hợp để lưu trú lâu dài. Đây là ý kiến cá nhân của tôi.
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LH
Lý Huỳnh
14/07/2024
2 nightJuly, 2024
Friends
Disappointing Hotel Experience
2.0
Not goodI booked a stay from November 27th to December 1st. On the morning of the 28th, when I checked in, there was only one bottle of water. I was in pain and called the receptionist to bring me some water. Although my room was prepaid, the receptionist demanded extra money. Each day, the room is supposed to have two bottles of water, but from the day I checked in, my room only had one bottle. When I asked for another bottle, they told me to retrieve it from the elevator myself. It seems the hotel only caters to foreign guests and does not accommodate Vietnamese tourists like me.
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LH
Lý Huỳnh
14/07/2024
2 nightJuly, 2024
Friends
Trải Nghiệm Không Hài Lòng Tại Khách Sạn
2.0
Not goodTôi đặt phòng từ ngày 27/11 đến 1/12. Sáng 28/11, khi nhận phòng chỉ có 1 chai nước. Tôi bị đau và gọi lễ tân nhờ mang thêm nước lên. Dù phòng tôi đã thanh toán trước, lễ tân yêu cầu phải trả thêm tiền. Mỗi ngày, phòng có 2 chai nước, nhưng từ hôm thuê, phòng tôi chỉ có duy nhất 1 chai. Khi tôi nhờ mang thêm nước lên, lễ tân bảo gởi thang máy, tôi tự ra lấy. Khách sạn chỉ tiếp khách nước ngoài, không tiếp người Việt đi du lịch như tôi.
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TV
Thiện Võ
14/07/2024
1 nightJuly, 2024
Pretty
10
ExceptionalBeautiful
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TV
Thiện Võ
14/07/2024
2 nightJuly, 2024
Mỹ phẩm tự nhiên để làm đẹp
10
ExceptionalRất đẹp
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WL
Wilson Leo
14/07/2024
2 nightJuly, 2024
Vacation
Accommodation Review: Mixed Impressions
8.0
ExcellentThe bathroom overall appeared tidy. The room size seemed smaller than advertised. Drawbacks included poor soundproofing; footsteps from upstairs and cleaning staff were audible through the walls. The cost was reasonable at $25.
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WL
Wilson Leo
14/07/2024
1 nightJuly, 2024
Vacation
Đánh giá khách sạn và tiện nghi
8.0
ExcellentTổng thể, phòng tắm sạch sẽ. Diện tích phòng khá nhỏ so với thông báo. Nhược điểm: âm thanh phòng và tường rất kém, có thể nghe thấy tiếng bước chân của người ở trên và nhân viên dọn phòng sau cánh cửa. Giá cả hợp lý: 25$
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NM
Noah Miller
13/07/2024
2 nightJuly, 2024
NGUY CƠ BẠO LỰC: CẢNH BÁO LỪA ĐẢO
2.0
Not goodNGUY CƠ BẠO LỰC: CẢNH BÁO LỪA ĐẢO Tôi đã đặt phòng trực tuyến trong 3 đêm, nhưng bị từ chối phòng ngay cả sau khi cho họ xem đơn đặt phòng của tôi. Do đó, sau một chuyến bay kéo dài 30 giờ, tôi vẫn phải chấp nhận thuê phòng với giá gấp đôi so với giá đặt ban đầu chỉ trong một đêm. Chủ khách sạn sau đó thông báo với công ty đặt phòng của tôi rằng tôi đã ở đủ 3 đêm. Hơn nữa, cũng cần lưu ý là không có dịch vụ spa và không có bữa sáng.
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NM
Noah Miller
13/07/2024
1 nightJuly, 2024
CAUTION TO TRAVELERS: SCAM ALERT
2.0
Not goodCAUTION TO TRAVELERS: SCAM ALERT I made an online booking for 3 nights but was refused a room despite presenting my reservation. Consequently, after a grueling 30-hour flight, I reluctantly accepted a room at nearly double the original rate for just one night. Subsequently, the hotel owner falsely reported to my booking agency that I stayed the full 3 nights. Furthermore, please note there were no spa services or breakfast available.
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KP
Kirk Pellow
13/07/2024
1 nightJuly, 2024
Results
10
ExceptionalMet expectations.
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PN
Pranali Narnware
03/09/2024
1 nightSeptember, 2024
Cặp đôi
房間很好 很乾凈 也很大 服務很好 值得...
10
Exceptional房間很好 很乾凈 也很大 服務很好 值得下次旅行入住 衹是房源緊張 需要提前預約
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TH
Takemichi Hirata
06/01/2024
1 nightDecember, 2023
Du lịch một mình
環境相當不錯
10
Exceptional環境相當不錯
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CB
Clay Beckham
12/12/2023
1 nightDecember, 2023
Cặp đôi
Very kind staff, cle...
10
ExceptionalVery kind staff, clean big room and breakfast was changing every days and very good. Would definitely come back if I was in Hanoi again. We would receive water bottles everyday, cleaning was done everyday and the staff was willing to help with everything.
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성
성기
10/05/2023
1 nightMay, 2023
Công tác
잠깐 쉬려고 욕조있는 방을 잡았는데...
10
Exceptional잠깐 쉬려고 욕조있는 방을 잡았는데 역시 욕조가 있어야 피로가 좀 풀리네요. 잘 쉬다갑니다. 공항버스 정류장까지 가까워서 좋아요.
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CS
Chaco Shi
03/04/2023
1 nightJanuary, 2023
Du lịch một mình
非常好,服務態度不錯
10
Exceptional非常好,服務態度不錯
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NF
Nan Fang
09/03/2023
1 nightMarch, 2023
Công tác
乾淨,前台英文挺好
10
Exceptional乾淨,前台英文挺好
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GS
Gulle Shamilova
04/05/2023
1 nightApril, 2023
Cặp đôi
Wonderful location a...
9.4
ExceptionalWonderful location and excellent staff. The showers could be a little higher on the wall and are a little annoying if you're taller than average.
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동
동억
30/04/2023
1 nightApril, 2023
Khác
서비스나 기타 모든게 좋았는데 리뷰에...
9.0
Exceptional서비스나 기타 모든게 좋았는데 리뷰에서 수영장 영상을 보고 선택했는데 수영장이 없어서 아쉽다는....
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TR
Tracy Reel
26/03/2024
1 nightMarch, 2024
Cặp đôi
Nice stay, staff are...
8.4
ExcellentNice stay, staff are friendly and helpful. A strategic place to stay, easy access by grab. Surrounded by Hanoi attractive location.
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ZJ
Zhuomin Joyce
26/08/2024
1 nightJuly, 2024
Cặp đôi
給了間最高層的房間,白天空調完全不給力房...
7.4
Very Good給了間最高層的房間,白天空調完全不給力房間熱得很
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ว
วนัย
03/04/2023
1 nightMarch, 2023
Bạn bè
โอเคร สะอาด ไม่ค่อยม...
7.0
Very Goodโอเคร สะอาด ไม่ค่อยมีเสียงรบกวน
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KT
Kaley Townes
26/09/2023
1 nightSeptember, 2023
Du lịch một mình
十分な広さで、窓もあり、明るい部屋で、騒...
6.4
Good十分な広さで、窓もあり、明るい部屋で、騒音や虫もなく、お手頃なお値段ですが特にトラブルもなく過ごせて良かったです!
シャワーの水圧やドライヤーの風圧も強くて良かったです!
ただ所々掃除が行き届いていなく、エアコンはティッシュペーパーで蓋を開けていて(運転はできました)、間接照明は壊れており、アメニティケースもずっと放置されているようで、枕カバーも1つ洗濯されていないように感じました…。
また防音もされていないため他の宿泊者の行動音や赤ちゃんの夜泣きが気になりました。
しかし基本的な設備は良い物が揃っていて不便は感じなかったため、滞在費をこの価格帯で抑えたい旅行者であれば十分おすすめできるホテルでした!
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DS
David Spivack
09/07/2024
1 nightJuly, 2024
Gia đình có em bé
Very old with the wa...
6.0
GoodVery old with the wall unit type of a/c that doesn’t adequately cool a room. Hard bed. A bit musty. No soundproofing. Unattractive design and just feels dated. I really miss our previous hotel in Hanoi, granted a much more luxurious experience and star rating. Not sure why our tour’s company chooses this place.
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CG
Clemente Gonzalez
11/12/2023
1 nightDecember, 2023
Khác
3 star hotel, standa...
6.0
Good3 star hotel, standard room at first, then moved to a deluxe room as the bed was very unconfortable and the TV didn't work in the stanard room, so was moved to a deluxe room. Stayed there with the tour group. Bed was comfortable, bathroom was OK, just needed a good clean and a soap dish, yes I know, but there is no where to put the soap once used but on the vanity. Location not so great, wouldn't stay there again. Breakfast was included, small selection and not good. Staff were OK but always smoking out the front of the hotel. Not a good look nor a great smell to walk in to. The hotel has had a facelift in the areas needed, rooms, bathrooms, dinning area and foyer looks nice. Shame its in such a poor location and the food was very ordinary.
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SC
Seunghee Chung
17/01/2023
1 nightOctober, 2022
Công tác
가격은 좋지만 시설이나 써비스는 별로...
4.4
Not good가격은 좋지만 시설이나 써비스는 별로입니다
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Frequently asked questions about La Santé Hotel & Spa
Thời gian check-in, check-out của La Santé Hotel & Spa?
La Santé Hotel & Spa có thời gian check-in từ 14:00 và thời gian check-out trước 12:00.
La Santé Hotel & Spa có mấy tầng và có bao nhiêu phòng nghỉ?
La Santé Hotel & Spa có 1 tầng và 50 phòng.
Tôi muốn được tư vấn và hỗ trợ đặt phòng La Santé Hotel & Spa bằng cách nào?
Hot line miễn phí hỗ trợ đặt phòng tại Dinogo 1900 2083 phục vụ 24/7
How do users rate the La Santé Hotel & Spa?
Rating based on 10 scores :
Location : 0 Pricing : 8.6 Services : 0 Cleans : 0 Amenities : 8.6
What outstanding facilities does La Santé Hotel & Spa have?
Notes when booking at La Santé Hotel & Spa?
General Policy:
Children Policy:
Nicht zulassen rauch
Nicht zulassen haustier
Nicht zulassen Organisation von Partys/Events
Children Policy:
Children from 7 years old will be considered as adults
Children from 3-6 year(s) stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.
Infants under 3 year(s) stay for free if using existing bedding.