The hotel is conveniently located for travel. However, the towels are excessively worn out, and the pillowcases have a damp smell that is far from pleasant.

Rất thuận tiện cho việc di chuyển. Tuy nhiên, khăn tắm đã cũ kỹ quá! Gối và ga trải giường có mùi ẩm, không còn thơm tho.

Everything is great, except for the ten-minute stroll downtown.

Mọi thứ đều tuyệt vời ngoại trừ việc đi bộ 10 phút để đến trung tâm.

Exceptional experience, from the warm welcome to the quality of the room... and what incredible service!! They went above and beyond... accommodating late check-out, providing a motorcycle, with smiles and kindness throughout. In addition, we were changing hotels. The staff, especially the ladies, were exceptional. A must-visit, truly worth the detour.

Ngoại lệ từ sự chào đón đến chất lượng của phòng... và dịch vụ thì quá tuyệt vời!! Họ đã cố gắng hết sức... được trả phòng muộn, xe máy, nụ cười và sự tử tế, tất cả đều tuyệt vời. Ngoài ra, chúng tôi đã đổi khách sạn. Những cô gái thật đặc biệt. Không nên bỏ qua, xứng đáng để đổi hướng đi.

The hotel is situated a bit far from downtown but provides taxi services at regular rates. The facilities are modern and impeccably clean. The rooms are well-maintained and cleaned thoroughly. The staff is friendly and accommodating. Breakfast options are decent. For convenient transportation, taking a bus like Sapa Express is recommended. Check-in and check-out times offer some flexibility. Overall, it's a great experience.

Khách sạn hơi xa trung tâm thành phố. Họ sẽ gọi taxi cho bạn và bạn sẽ đến với giá cước cơ bản. Các tiện nghi sạch sẽ và hiện đại. Phòng ngủ đủ điều kiện tốt và được dọn dẹp kỹ lưỡng. Nhân viên thân thiện. Bữa sáng không tệ. Gần nhất nếu bạn đi xe buýt như Sapa Express. Thời gian nhận phòng và trả phòng có điều chỉnh một chút. Tuyệt vời.

Excellent

Tốt

Nice hotel, but the rooms are quite outdated. There are many details that need repair. The pool is enjoyable but not very deep (maximum-minimum: 1.5m-0.9m). Breakfast is extensive with numerous choices but lacks freshness.

Khách sạn tốt nhưng phòng khá cổ điển. Cần nhiều chi tiết để sửa chữa. Hồ bơi đẹp nhưng không sâu lắm (tối đa-tối thiểu: 1,5m-0,9m). Bữa sáng rất nhiều lựa chọn nhưng thiếu đi sự tươi mới.

The room is beautifully clean with new furniture. It includes a heated swimming pool and the staff are very enthusiastic. The price is reasonable for these amenities.

Phòng sạch sẽ và đẹp, nội thất mới. Có bể bơi nước nóng và nhân viên rất nhiệt tình. Giá cả hợp lý cho dịch vụ này.

The hotel offers a rather good accommodation experience.

Vị trí thuận tiện gần thiền viện trúc lâm và bờ hồ sapa. Không biết do sương hay do ks giặt ko kịp khô mà thấy hơi có mùi ẩm. Nhân viên thân thiệt và nhiệt tình

Very friendly and English speaking receptionist. He helped us book a taxi and tickets for Rong May Glass Bridge online. Would recommend if u are traveling to Sapa on Sapa Express bus as the drop off point is only a minute walk away from the hotel.

Lokasi ok. Breakfast menunya bervariasi tapi rasa biasa saja. Handuknya ada noda hitam banyak sekali seperti handuk bekas buat pakai keset kaki

Vị trí cách trung tâm khoảng 1km, phòng cách âm kém, nhà hàng phục vụ bữa tối rất lâu. Bãi đỗ xe rộng rãi, hồ bơi nhỏ vừa đủ dùng cho khách thư giãn.

The hotel is pretty old and needs some up keep… the room smells a bit like mold,.. the layout of the bathroom is bizarre and I think because of that, mold grows. There was a lipstick stain on one of the glasses in there. The sheets had an odd smell as well. We opened the window to let air in but of course outside smells too but our floor was 5th floor which helped. There’s a bar next door so it was hard to sleep the couple of nights we were there. They should get rid of that bar if people want to sleep at the hotel. The dinner was alright, but we ended up having dinner on our own the next night even though it was included in our reservation I made through my main hotel in Hanoi. The breakfast buffet is decent. We liked the pho and then these donuts they had not the ones with the bean inside, a different type. Not sure what it’s called but they’re small puffy rectangles so good. Only two staff spoke decent English especially this one girl with short hair. She was relatively helpful. Our tours were confusing but they set up a driver for us to go to Moana. It wasn’t my choice to stay here it was part of the tour package I booked with my hotel in Hanoi. I recommend staying at a 5 star hotel if this place is considered a 4 star hotel. Somewhere cleaner. We had a small silver tail bug on our bed as well…

(Stay in from April 12, 2024 to April 13, 2024) During vacation at Sapa I stayed at Freesia Hotel Sapa. When I searched the hotel on search engine, I found out the hotel has tons of negative reviews specifically about the room. Unexpectedly, it way worse than I thought initially. When I entered the room, damp smell can be smelled by my nose. The smell was very noticeable at every side. Looks like the room had not occupied for certain period of time. The bed cover, pillow, and the blanket had damp smell. When my father gonna to sleep, suddenly the bed collapsed. When my father look more further, it was discovered that the bed wasn't attached with the backrest. The frames also weren't installed properly. My father then call the front office asked help to repair the broken bed. Two woman later came to my room, only to be found they were literally TEEN. Did the hotel employed UNDERAGED LABOR? Despite being underage and had zero understanding on English language, they were really helpful. Later on, I discovered the TV remote was broken. When I pack up the suitcase, loud sound possibly from nearby club or restaurant can be heard clearly at my room. Fortunately, these sound completely gone during late night. There are plenty of electrical sockets, which might be poorly maintained. Two electrical sockets had black spot on the surface, indicating there was (almost) minor burn incident. That's very dangerous for guest. For bedroom, I gave score 2 out of 10. The bathroom is much better than the bedroom. All things were work properly. The only cons was the awkward position of the sink. For bathroom, I gave score 9 of 10. Speaking about the breakfast, the staffs on the restaurant were highly discipline in regard of schedule. Guests cannot enter the restaurant until 6.30 AM. Menu wise, the taste was very average. I gave score 7 out of 10. Accessibility to the hotel was quite difficult. The hotel was situated at higher area than the main road. It need go to uphill to reach the hotel. Not that help the road access was somewhat steep.

Need a refitting and refinishing and a good clean bedding and towels clean

It was so calm than the city center. The room was clean and staffs were kind.

- Tôi thấy khách sạn freesia rất tuyệt vời, là khách sạn duy nhất ở sapa có bãi đỗ xe rộng rãi thuận tiện ngay sảnh ra vào - Nội thất sang trọng, sạch sẽ- Lễ tân phục vụ nhiệt tình, hỗ trợ khách book vé tàu hỏa leo núi & cáp treo -Điều duy nhất tôi ko hài lòng là sóng wifi trong phòng rất kém, chậm, chỉ có 2 vạch, nhân viên kỹ thuật yếu kém ko hỗ trợ đc vấn đề.

Not even a two-star hotel. It is nothing like what you see in the pictures on the *********** page, for example. The entire hotel requires maintenance urgently. Strong smell in the room, ripped wallpapers, stained towels and dirty walls. Disappointment.

The hotel was perched on a little slope from the main traffic. This offered better city views and of the mountains beyond. Hotel has grand reception/lobby The bedroom though, is due for some deep cleaning and maintenance. Had some issues with the hot shower and AC. Parts of the room are dusty. Bedroom slippers also look dirty and dusty. The hotel seemed a little short-handed with English speaking staff so communication can be a little challenging at times. They do however make an effort to help. The restaurant is well staffed and breakfast selection is quite good.

Absolutely loved this hotel in Sapa - best hotel we stayed in during our visit to Vietnam! The bed was soft and there was a real shower separate from the toilet and sink. The room was large with a very nice bathroom. Breakfast was nice and the restaurant served lunch and dinner as well with good food. They also had an area for massages which were very good. The hotel is situated up a short steep hill, but at the bottom of the little hill you can catch a ride on the open air shuttles to wherever you want to go. We would definitely stay here again.

Tình cờ qua Mytour tôi thuê được Ks rất ưng ý. Vị trí gần bến xe, gần chợ và view hồ trung tâm. Dù là ngày cuối tuần nhưng tôi được đáp ứng phòng tầng cao nhất của KS. Vì thời gian không nhiều nên tôi chưa khám phá hết tiện ích của KS nhưng nói chung rất OK. Vị trí này rất gần trung tâm nhưng ko lo tắc đường, giao thông thuận tiện, đủ yên tĩnh mà vẫn sầm uất. Tiện nghi mới, hiện đại, sạch sẽ. Góp ý: - Thu 1, sếp của tôi bị dị ứng mùi xà phòng comfort đậm đặc trên drap, gối và khăn mặt. Nếu được KS nên chọn xà phòng mùi dịu nhẹ hơn. - Thứ 2, khu vực bếp xử lý mùi chưa tốt nên vào thời gian bữa ăn, mùi thức ăn khắp thang máy, hành lang. - Thứ 3, bữa sáng nếu không thể nhiều hơn thì cũng nên bày biện cho bắt mắt, hấp dẫn, có thể là tập trung hơn.

Eddie, one of the managers, is very helpful and was understanding when we cut our trip short - the recent typhoon made the weather pretty unpleasant. The photos don’t quite reflect the hotel, but it’s an excellent option for families careful with their expenses. The top corner room, I think it was 517?, was spacious (not something we’ve had much of in Vietnam). The room had super views out over the town.

Khách sạn khá sạch sẽ, nằm trong ngõ dốc nhỏ đối diện sân cỏ rộng, yên tĩnh và thoáng đãng, view không đẹp lắm. Khách sạn khá gần trung tâm, khu ăn sạch sẽ rộng rãi, phòng không bị tối, lễ tân nhiệt tình nhẹ nhàng. Giá phòng hơi cao một chút so với tiện nghi của khách sạn, ưu điểm là có bể bơi nước nóng.

The hotel is conveniently located for travel. However, the towels are excessively worn out, and the pillowcases have a damp smell that is far from pleasant.

Rất thuận tiện cho việc di chuyển. Tuy nhiên, khăn tắm đã cũ kỹ quá! Gối và ga trải giường có mùi ẩm, không còn thơm tho.

Everything is great, except for the ten-minute stroll downtown.

Mọi thứ đều tuyệt vời ngoại trừ việc đi bộ 10 phút để đến trung tâm.

Exceptional experience, from the warm welcome to the quality of the room... and what incredible service!! They went above and beyond... accommodating late check-out, providing a motorcycle, with smiles and kindness throughout. In addition, we were changing hotels. The staff, especially the ladies, were exceptional. A must-visit, truly worth the detour.

Ngoại lệ từ sự chào đón đến chất lượng của phòng... và dịch vụ thì quá tuyệt vời!! Họ đã cố gắng hết sức... được trả phòng muộn, xe máy, nụ cười và sự tử tế, tất cả đều tuyệt vời. Ngoài ra, chúng tôi đã đổi khách sạn. Những cô gái thật đặc biệt. Không nên bỏ qua, xứng đáng để đổi hướng đi.

The hotel is situated a bit far from downtown but provides taxi services at regular rates. The facilities are modern and impeccably clean. The rooms are well-maintained and cleaned thoroughly. The staff is friendly and accommodating. Breakfast options are decent. For convenient transportation, taking a bus like Sapa Express is recommended. Check-in and check-out times offer some flexibility. Overall, it's a great experience.

Khách sạn hơi xa trung tâm thành phố. Họ sẽ gọi taxi cho bạn và bạn sẽ đến với giá cước cơ bản. Các tiện nghi sạch sẽ và hiện đại. Phòng ngủ đủ điều kiện tốt và được dọn dẹp kỹ lưỡng. Nhân viên thân thiện. Bữa sáng không tệ. Gần nhất nếu bạn đi xe buýt như Sapa Express. Thời gian nhận phòng và trả phòng có điều chỉnh một chút. Tuyệt vời.

Excellent

Tốt

Nice hotel, but the rooms are quite outdated. There are many details that need repair. The pool is enjoyable but not very deep (maximum-minimum: 1.5m-0.9m). Breakfast is extensive with numerous choices but lacks freshness.

Khách sạn tốt nhưng phòng khá cổ điển. Cần nhiều chi tiết để sửa chữa. Hồ bơi đẹp nhưng không sâu lắm (tối đa-tối thiểu: 1,5m-0,9m). Bữa sáng rất nhiều lựa chọn nhưng thiếu đi sự tươi mới.

The room is beautifully clean with new furniture. It includes a heated swimming pool and the staff are very enthusiastic. The price is reasonable for these amenities.

Phòng sạch sẽ và đẹp, nội thất mới. Có bể bơi nước nóng và nhân viên rất nhiệt tình. Giá cả hợp lý cho dịch vụ này.

The hotel offers a rather good accommodation experience.

Vị trí thuận tiện gần thiền viện trúc lâm và bờ hồ sapa. Không biết do sương hay do ks giặt ko kịp khô mà thấy hơi có mùi ẩm. Nhân viên thân thiệt và nhiệt tình

Very friendly and English speaking receptionist. He helped us book a taxi and tickets for Rong May Glass Bridge online. Would recommend if u are traveling to Sapa on Sapa Express bus as the drop off point is only a minute walk away from the hotel.

Lokasi ok. Breakfast menunya bervariasi tapi rasa biasa saja. Handuknya ada noda hitam banyak sekali seperti handuk bekas buat pakai keset kaki

Vị trí cách trung tâm khoảng 1km, phòng cách âm kém, nhà hàng phục vụ bữa tối rất lâu. Bãi đỗ xe rộng rãi, hồ bơi nhỏ vừa đủ dùng cho khách thư giãn.

The hotel is pretty old and needs some up keep… the room smells a bit like mold,.. the layout of the bathroom is bizarre and I think because of that, mold grows. There was a lipstick stain on one of the glasses in there. The sheets had an odd smell as well. We opened the window to let air in but of course outside smells too but our floor was 5th floor which helped. There’s a bar next door so it was hard to sleep the couple of nights we were there. They should get rid of that bar if people want to sleep at the hotel. The dinner was alright, but we ended up having dinner on our own the next night even though it was included in our reservation I made through my main hotel in Hanoi. The breakfast buffet is decent. We liked the pho and then these donuts they had not the ones with the bean inside, a different type. Not sure what it’s called but they’re small puffy rectangles so good. Only two staff spoke decent English especially this one girl with short hair. She was relatively helpful. Our tours were confusing but they set up a driver for us to go to Moana. It wasn’t my choice to stay here it was part of the tour package I booked with my hotel in Hanoi. I recommend staying at a 5 star hotel if this place is considered a 4 star hotel. Somewhere cleaner. We had a small silver tail bug on our bed as well…

(Stay in from April 12, 2024 to April 13, 2024) During vacation at Sapa I stayed at Freesia Hotel Sapa. When I searched the hotel on search engine, I found out the hotel has tons of negative reviews specifically about the room. Unexpectedly, it way worse than I thought initially. When I entered the room, damp smell can be smelled by my nose. The smell was very noticeable at every side. Looks like the room had not occupied for certain period of time. The bed cover, pillow, and the blanket had damp smell. When my father gonna to sleep, suddenly the bed collapsed. When my father look more further, it was discovered that the bed wasn't attached with the backrest. The frames also weren't installed properly. My father then call the front office asked help to repair the broken bed. Two woman later came to my room, only to be found they were literally TEEN. Did the hotel employed UNDERAGED LABOR? Despite being underage and had zero understanding on English language, they were really helpful. Later on, I discovered the TV remote was broken. When I pack up the suitcase, loud sound possibly from nearby club or restaurant can be heard clearly at my room. Fortunately, these sound completely gone during late night. There are plenty of electrical sockets, which might be poorly maintained. Two electrical sockets had black spot on the surface, indicating there was (almost) minor burn incident. That's very dangerous for guest. For bedroom, I gave score 2 out of 10. The bathroom is much better than the bedroom. All things were work properly. The only cons was the awkward position of the sink. For bathroom, I gave score 9 of 10. Speaking about the breakfast, the staffs on the restaurant were highly discipline in regard of schedule. Guests cannot enter the restaurant until 6.30 AM. Menu wise, the taste was very average. I gave score 7 out of 10. Accessibility to the hotel was quite difficult. The hotel was situated at higher area than the main road. It need go to uphill to reach the hotel. Not that help the road access was somewhat steep.

Need a refitting and refinishing and a good clean bedding and towels clean

It was so calm than the city center. The room was clean and staffs were kind.

- Tôi thấy khách sạn freesia rất tuyệt vời, là khách sạn duy nhất ở sapa có bãi đỗ xe rộng rãi thuận tiện ngay sảnh ra vào - Nội thất sang trọng, sạch sẽ- Lễ tân phục vụ nhiệt tình, hỗ trợ khách book vé tàu hỏa leo núi & cáp treo -Điều duy nhất tôi ko hài lòng là sóng wifi trong phòng rất kém, chậm, chỉ có 2 vạch, nhân viên kỹ thuật yếu kém ko hỗ trợ đc vấn đề.

Not even a two-star hotel. It is nothing like what you see in the pictures on the *********** page, for example. The entire hotel requires maintenance urgently. Strong smell in the room, ripped wallpapers, stained towels and dirty walls. Disappointment.

The hotel was perched on a little slope from the main traffic. This offered better city views and of the mountains beyond. Hotel has grand reception/lobby The bedroom though, is due for some deep cleaning and maintenance. Had some issues with the hot shower and AC. Parts of the room are dusty. Bedroom slippers also look dirty and dusty. The hotel seemed a little short-handed with English speaking staff so communication can be a little challenging at times. They do however make an effort to help. The restaurant is well staffed and breakfast selection is quite good.

Absolutely loved this hotel in Sapa - best hotel we stayed in during our visit to Vietnam! The bed was soft and there was a real shower separate from the toilet and sink. The room was large with a very nice bathroom. Breakfast was nice and the restaurant served lunch and dinner as well with good food. They also had an area for massages which were very good. The hotel is situated up a short steep hill, but at the bottom of the little hill you can catch a ride on the open air shuttles to wherever you want to go. We would definitely stay here again.

Tình cờ qua Mytour tôi thuê được Ks rất ưng ý. Vị trí gần bến xe, gần chợ và view hồ trung tâm. Dù là ngày cuối tuần nhưng tôi được đáp ứng phòng tầng cao nhất của KS. Vì thời gian không nhiều nên tôi chưa khám phá hết tiện ích của KS nhưng nói chung rất OK. Vị trí này rất gần trung tâm nhưng ko lo tắc đường, giao thông thuận tiện, đủ yên tĩnh mà vẫn sầm uất. Tiện nghi mới, hiện đại, sạch sẽ. Góp ý: - Thu 1, sếp của tôi bị dị ứng mùi xà phòng comfort đậm đặc trên drap, gối và khăn mặt. Nếu được KS nên chọn xà phòng mùi dịu nhẹ hơn. - Thứ 2, khu vực bếp xử lý mùi chưa tốt nên vào thời gian bữa ăn, mùi thức ăn khắp thang máy, hành lang. - Thứ 3, bữa sáng nếu không thể nhiều hơn thì cũng nên bày biện cho bắt mắt, hấp dẫn, có thể là tập trung hơn.

Eddie, one of the managers, is very helpful and was understanding when we cut our trip short - the recent typhoon made the weather pretty unpleasant. The photos don’t quite reflect the hotel, but it’s an excellent option for families careful with their expenses. The top corner room, I think it was 517?, was spacious (not something we’ve had much of in Vietnam). The room had super views out over the town.

Khách sạn khá sạch sẽ, nằm trong ngõ dốc nhỏ đối diện sân cỏ rộng, yên tĩnh và thoáng đãng, view không đẹp lắm. Khách sạn khá gần trung tâm, khu ăn sạch sẽ rộng rãi, phòng không bị tối, lễ tân nhiệt tình nhẹ nhàng. Giá phòng hơi cao một chút so với tiện nghi của khách sạn, ưu điểm là có bể bơi nước nóng.