GENERAL POLICY AND REGULATIONS
DinoGo is an online hotel booking and flight ticketing system owned by VNTRAVEL Holdings. VNTRAVEL Vietnam Tourism Joint Stock Company is a company established and operated under the Business Registration Certificate No. 0108886908. DinoGo is an online hotel booking and flight ticketing system owned by VNTRAVEL Holdings. VNTRAVEL Vietnam Tourism Joint Stock Company is a company established and operated under the Business Registration Certificate No. 0108886908 issued on September 4, 2019 by the Department of Planning and Investment of Hanoi, of which Head office is located at Level 11, Peakview Building, 36 Hoang Cau, Dong Da, Hanoi and Ho Chi Minh City branch at Level 6, Central Park Building, 117 Nguyen Du, District 1, HCMC.
Our mission is to bring customers a perfect and satisfied experience when booking a hotel online, we always try and make every effort to provide customers with the best, diversified and favorable price, with a wide range of room offers to help customers save cost and time in choosing and planning their trip.
Our online booking system, along with accompanying support features, helps make suggestions according to customers' needs such as: Searching for available rooms, Finding hotels with promotions, Finding affordable rooms. In addition, we have a team of experts in online booking support who are always enthusiastic to help customers make a quick, easy and time-saving booking.
We reserve the right to change the conditions, cancel the policy posted on the website at any time without prior notice to the parties involved.
Our mission is to bring customers a perfect and satisfied experience when booking a hotel online, we always try and make every effort to provide customers with the best, diversified and favorable price, with a wide range of room offers to help customers save cost and time in choosing and planning their trip.
Our online booking system, along with accompanying support features, helps make suggestions according to customers' needs such as: Searching for available rooms, Finding hotels with promotions, Finding affordable rooms. In addition, we have a team of experts in online booking support who are always enthusiastic to help customers make a quick, easy and time-saving booking.
We reserve the right to change the conditions, cancel the policy posted on the website at any time without prior notice to the parties involved.
2. CANCELLATION POLICY
In case the Customer has completed the online booking on the website, but then cannot arrange the time to go and check in as set in the booking, the Customer needs to contact Us or the hotel in which the Customer has booked a room to carry out the procedures to cancel the reservation or reschedule the booked check-in date. Terms and expenses incurred in the process of canceling or rescheduling check-in date will be applied in accordance with the cancellation policy of each Hotel (Cancellation policy will be notified to the Customer during the hotel booking process). ).
3. INFORMATION POSTED ON WEBSITE
We make every effort and commits to ensure that all information about prices, attached services, and the number of available rooms will be displayed correctly on the website. However, this information will be adjusted from the Hotels, so there might be possible mistakes or errors in posting room information on the website. We will reserve the right to change/adjust room information posted on our website at any time without prior notice to the parties as soon as we discover incorrect information.
4. DISCLAIMER OF RESPONSIBILITIES IN CASE OF TECHNICAL ERROR OF WEBSITE
- We are committed to ensure that the website operates safely, stably and continuously. However, in the event that our website has technical errors such as software errors, Internet connection system errors or other objective errors, causing customers unable to use services on the website. Customers please notify us immediately and promptly, and we will fix the errors as soon as possible.
- We are not responsible for resolving Customer's complaints arising in case the website has technical errors, software errors, Internet transmission system or other errors not caused by our end.
- We are not responsible for resolving Customer's complaints arising in case the website has technical errors, software errors, Internet transmission system or other errors not caused by our end.
5. DISCLAIMER IN THE CASE OF FORCE MAJEURE
Force majeure are events that occur objectively, unforeseeably and uncontrollably even though all necessary measures have been taken within capability.
- Cases that are considered force majeure events, include but are not limited to: earthquakes, floods, droughts, fires, explosions, epidemics, disasters, natural disasters, wars, terrorism, strikes publicity, bankruptcy, changes in the law, etc., or unforeseen and unforeseeable events that lead to the inability to continue performance or may seriously affect the ability to supply provide room service of the Hotel, the liability of the parties will be waived.
- We kindly disclaim responsibility for any force majeure situations arising from the airline's side (ex: incorrect service information due to airline API issues, unannounced flight cancellations, inaccurate information provided by the airline's representative,...)
- Cases that are considered force majeure events, include but are not limited to: earthquakes, floods, droughts, fires, explosions, epidemics, disasters, natural disasters, wars, terrorism, strikes publicity, bankruptcy, changes in the law, etc., or unforeseen and unforeseeable events that lead to the inability to continue performance or may seriously affect the ability to supply provide room service of the Hotel, the liability of the parties will be waived.
- We kindly disclaim responsibility for any force majeure situations arising from the airline's side (ex: incorrect service information due to airline API issues, unannounced flight cancellations, inaccurate information provided by the airline's representative,...)
6. COLLECTION, DISCLOSURE AND SECURITY OF CUSTOMERS' PERSONAL INFORMATION
- When Customer makes a reservation of a Hotel on our website, Customer will be required to fill in all information according to the form fields available on website such as: Full name, address (home or office), email address (corporate or personal), phone number (mobile, home or office), credit card details (which is credit card type and number, CVC code) , expiration date, cardholder name) and to the extent possible, booking options and smoking/non-smoking rooms. This information is required to book and complete the Customer's online booking (including emailing the booking confirmation to the Customer). Customer's personal information is only disclosed when one of the following cases occurs:
- Disclose the Customer's personal information to the Hotel that the Customer has booked to complete the booking process;
As requested by a competent state agency or as prescribed by law;
Disclosure to a third party when the third party is a distributor or party providing certain services and functions to and on behalf of our entity. This third party will have access to (part of) the Customer's personal information in order to perform their services or tasks, but subject to a non disclosure agreement signed between our entity and the third party, indicating that they are not allowed to use, share or disclose the Customer's personal information to other parties for any purpose other than to provide their services to us;
We will conduct surveys and send introductory emails about new services, service policies applied on our website from time to time to Customers according to the personal information entered in the reservation.
Customer's use of cookies. Registration for Customer to visit, access and use cookies as well as web beacons is to help improve the quality and time of Customer's use. Our website uses cookies technology, which are small codes, usually stored on the hard drive of the customer's computer, allowing a website to customize itself for each user by remembering information about that user's website visit. Cookies can store a variety of information, including IP address, navigation data, server information, data transmission time, user preferences, e-mail address. The help section on the toolbar of most browsers will help the User know how to prevent the browser from accepting new cookies or how to configure the browser so that it discards all cookies. If the Customer disables cookies, the Customer may not be able to access important features and the use of our website may be restricted. Cookies used on our website are related to Customer's personal data, details as follows:
About cookies and web beacons: Cookies are data folders that are stored temporarily or permanently in the hard drive of the Client's computer. Cookies are used to verify, track (protect status) and maintain usage and user-specific information about the Website, such as site preferences or shopping cart information. Cookie folders may also be placed on the Client's computer by advertising service providers that have entered into a Contract with us for the above purposes and the data collected by these cookies is completely useless. name. If you do not agree, you may delete all cookies already on your computer's hard drive by searching the folder with cookie in its name and deleting it. In the future, the Client may edit his/her browser choices so that (future) cookies are blocked; Please note that: If you do so, you may not be able to use the full features of our Website. For more information on (how to use and not to accept) cookies, please visit www.allaboutcookies.org.
Web beacons: Small strings of software code that represent a graphical request on a web page or email. It may or may not have a visual graphic image associated with web beacons, and typically the image is designed to blend into the background of a web page or email. Web beacons can be used for purposes such as: website traffic reporting, visitor counts, advertising testing and reporting, and personalization. Web beacons that we use is for collecting anonymous data only.
- The server and network of the website are protected by firewalls against unauthorized access and an intrusion detection system, monitoring and detecting (conspiracy) illegal access or abuse to the servers of the website.
- Disclose the Customer's personal information to the Hotel that the Customer has booked to complete the booking process;
As requested by a competent state agency or as prescribed by law;
Disclosure to a third party when the third party is a distributor or party providing certain services and functions to and on behalf of our entity. This third party will have access to (part of) the Customer's personal information in order to perform their services or tasks, but subject to a non disclosure agreement signed between our entity and the third party, indicating that they are not allowed to use, share or disclose the Customer's personal information to other parties for any purpose other than to provide their services to us;
We will conduct surveys and send introductory emails about new services, service policies applied on our website from time to time to Customers according to the personal information entered in the reservation.
Customer's use of cookies. Registration for Customer to visit, access and use cookies as well as web beacons is to help improve the quality and time of Customer's use. Our website uses cookies technology, which are small codes, usually stored on the hard drive of the customer's computer, allowing a website to customize itself for each user by remembering information about that user's website visit. Cookies can store a variety of information, including IP address, navigation data, server information, data transmission time, user preferences, e-mail address. The help section on the toolbar of most browsers will help the User know how to prevent the browser from accepting new cookies or how to configure the browser so that it discards all cookies. If the Customer disables cookies, the Customer may not be able to access important features and the use of our website may be restricted. Cookies used on our website are related to Customer's personal data, details as follows:
About cookies and web beacons: Cookies are data folders that are stored temporarily or permanently in the hard drive of the Client's computer. Cookies are used to verify, track (protect status) and maintain usage and user-specific information about the Website, such as site preferences or shopping cart information. Cookie folders may also be placed on the Client's computer by advertising service providers that have entered into a Contract with us for the above purposes and the data collected by these cookies is completely useless. name. If you do not agree, you may delete all cookies already on your computer's hard drive by searching the folder with cookie in its name and deleting it. In the future, the Client may edit his/her browser choices so that (future) cookies are blocked; Please note that: If you do so, you may not be able to use the full features of our Website. For more information on (how to use and not to accept) cookies, please visit www.allaboutcookies.org.
Web beacons: Small strings of software code that represent a graphical request on a web page or email. It may or may not have a visual graphic image associated with web beacons, and typically the image is designed to blend into the background of a web page or email. Web beacons can be used for purposes such as: website traffic reporting, visitor counts, advertising testing and reporting, and personalization. Web beacons that we use is for collecting anonymous data only.
- The server and network of the website are protected by firewalls against unauthorized access and an intrusion detection system, monitoring and detecting (conspiracy) illegal access or abuse to the servers of the website.
PAYMENT TERMS & CONDITIONS
Customers use 1 of 3 payment methods below to make room payment on our website:
1. CREDIT CARD (VISA AND MASTER CARD)
Customers choose this form of payment at the payment information section when making a reservation on the website. When using this form of payment, the Customer will have to pay a service fee to the Bank/Card Issuer.
2. CASH
Customers choose this form of payment at the payment information section when making a reservation on the website. Customers come to our office to pay or transfer to our bank account according to the instructions when choosing this payment method.
3. PAYMENT INTEREST SERVICES
Customers choose this form of payment at the payment information section when making a reservation on the website. After choosing this payment method, the Customer will perform the payment steps directly on the website of Onepay Payment Gateway.
4. PAY WITH CRYPTO
Customers choose this form of payment at the payment information section when making a reservation on the website.
Regardless of hotel/airline policies, orders paid with cryptocurrency are non-refundable and non-cancellable.
This payment method is provided through a third-party payment processor, therefore we shall not be liable in the following cases:
- System errors in the payment gateway or issues with cryptocurrency wallets that result in transactions not being recorded and/or being recorded incorrectly;
- Customer errors during transaction processing, including but not limited to: selecting incorrect accepted cryptocurrency types, entering incorrect transaction information, etc.;
- Force majeure events, including but not limited to: blockchain network issues; changes in crypto-related legal policies; natural disasters, epidemics, fires, earthquakes and other force majeure events that disrupt services.
We exclude liability for handling any requests, complaints, or claims related to this payment method; and will assist customers in contacting the payment processor if customer support is requested.
Regardless of hotel/airline policies, orders paid with cryptocurrency are non-refundable and non-cancellable.
This payment method is provided through a third-party payment processor, therefore we shall not be liable in the following cases:
- System errors in the payment gateway or issues with cryptocurrency wallets that result in transactions not being recorded and/or being recorded incorrectly;
- Customer errors during transaction processing, including but not limited to: selecting incorrect accepted cryptocurrency types, entering incorrect transaction information, etc.;
- Force majeure events, including but not limited to: blockchain network issues; changes in crypto-related legal policies; natural disasters, epidemics, fires, earthquakes and other force majeure events that disrupt services.
We exclude liability for handling any requests, complaints, or claims related to this payment method; and will assist customers in contacting the payment processor if customer support is requested.
CONFIRMATION OF BOOKING INFORMATION TERMS & CONDITIONS
After the Customer completes the online booking on the website, we will send email to Customer to reconfirm all booking information displayed in Customer's online booking and payment method.
- Online booking that Customer has placed and we have confirmed via email is only valid within 24 hours from the time confirmation email was sent. If the Customer does not properly and fully pay the amount stated within the above 24 hours, we are not responsible for keeping and ensuring the correct and sufficient number of rooms and room types as indicated in the booking confirmation email. When this situation arises, the Customer needs to re-book another online booking or call us directly to reconfirm the information.
- After the Customer successfully pays the room rate for the online booking, we will send the final confirmation of the Customer's online booking. If necessary, the Customer can print this final confirmation to provide to the Hotel as proof of his/her successful booking. Before the date of the checkin, we may send an email to Customer with information about the destination, some specific information and offers (including third-party offers to the level that the Registered Customer chooses for this type of information) related to the Customer's booking and destination.
- Online booking that Customer has placed and we have confirmed via email is only valid within 24 hours from the time confirmation email was sent. If the Customer does not properly and fully pay the amount stated within the above 24 hours, we are not responsible for keeping and ensuring the correct and sufficient number of rooms and room types as indicated in the booking confirmation email. When this situation arises, the Customer needs to re-book another online booking or call us directly to reconfirm the information.
- After the Customer successfully pays the room rate for the online booking, we will send the final confirmation of the Customer's online booking. If necessary, the Customer can print this final confirmation to provide to the Hotel as proof of his/her successful booking. Before the date of the checkin, we may send an email to Customer with information about the destination, some specific information and offers (including third-party offers to the level that the Registered Customer chooses for this type of information) related to the Customer's booking and destination.
CANCELLATION AND REFUND POLICY
1. CHANGE/ CANCELLATION/ CHECK-OUT POLICY
- Each Hotel will have its own change/cancellation/check-out policy, Customers need to comply and strictly follow the change/cancellation/check-out policy of each Hotel. This policy will be specified in the details of each Hotel and in the Customer's online booking. Customers can only change/cancel/check-out when meeting the conditions specified in the change/cancellation/check-out policy that the hotel has booked.
- In case the Customer does not change/cancel/check-out successfully and does not check-in at the time specified in the online booking, the Customer still has to pay the full room rate for that booking.
- For flight ticket
Once a flight ticket has been booked, it cannot be canceled or refunded under any circumstances. Passengers will not be eligible to receive any reimbursement or credit for the ticket price, regardless of the reason for cancellation or changes in travel plans. We shall not be held liable in the event that the customer independently contacts the airlines regarding the cancellation or refund of flight tickets under this provision.
- In case the Customer does not change/cancel/check-out successfully and does not check-in at the time specified in the online booking, the Customer still has to pay the full room rate for that booking.
- For flight ticket
Once a flight ticket has been booked, it cannot be canceled or refunded under any circumstances. Passengers will not be eligible to receive any reimbursement or credit for the ticket price, regardless of the reason for cancellation or changes in travel plans. We shall not be held liable in the event that the customer independently contacts the airlines regarding the cancellation or refund of flight tickets under this provision.
2. REFUND GUARANTEE POLICY
2.1 REFUND CONDITIONS
- Only applicable to hotels with Money Back Guarantee on the website;
- Only applicable to successful bookings. Successful bookings are counted from the time the Customer receives the check-in slip from customer service staff via email;
- Complaint information will only be resolved and refunded when it is notified by the Customer's call or email within 24 hours from the time of the Customer's check-in;
- Complaints about additional services of the room only apply to hotel rooms posted on the hotel's detail page on the website.
- The Customer provides evidence to prove that the Customer's complaint is true, accurate and well-founded;
- Only applicable to successful bookings. Successful bookings are counted from the time the Customer receives the check-in slip from customer service staff via email;
- Complaint information will only be resolved and refunded when it is notified by the Customer's call or email within 24 hours from the time of the Customer's check-in;
- Complaints about additional services of the room only apply to hotel rooms posted on the hotel's detail page on the website.
- The Customer provides evidence to prove that the Customer's complaint is true, accurate and well-founded;
2.2 CASES OF REFUND
- We commit to refund the room(s) that Customer has paid for but the Hotel cannot provide or does not provide sufficiently, and include a coupon equal to the amount paid by the Customer.
- If the hotel does not provide the right room type(s) as confirmed in the booking that the customer has successfully paid, the customer will be given a free room type upgrade or a coupon with the same value as paid (subject to Customer's preference).
- If the services attached to the booked room (such as breakfast, wifi, etc.) do not match the content of the successfully paid booking, the customer will be given a coupon with a value corresponding to 10% the amount the Customer has paid but not more than 500,000 VND.
- For flight ticket
Once a flight ticket has been booked, it cannot be canceled or refunded under any circumstances. Passengers will not be eligible to receive any reimbursement or credit for the ticket price, regardless of the reason for cancellation or changes in travel plans. We shall not be held liable in the event that the customer independently contacts the airlines regarding the cancellation or refund of flight tickets under this provision.
- If the hotel does not provide the right room type(s) as confirmed in the booking that the customer has successfully paid, the customer will be given a free room type upgrade or a coupon with the same value as paid (subject to Customer's preference).
- If the services attached to the booked room (such as breakfast, wifi, etc.) do not match the content of the successfully paid booking, the customer will be given a coupon with a value corresponding to 10% the amount the Customer has paid but not more than 500,000 VND.
- For flight ticket
Once a flight ticket has been booked, it cannot be canceled or refunded under any circumstances. Passengers will not be eligible to receive any reimbursement or credit for the ticket price, regardless of the reason for cancellation or changes in travel plans. We shall not be held liable in the event that the customer independently contacts the airlines regarding the cancellation or refund of flight tickets under this provision.
2.3 CUSTOMER'S COMPLAINT SETTLEMENT AND REFUND PROCESS
a. Complaint settlement process
- When the cases mentioned in Section 2.2 arise, please call 1900 2083 or email to [email protected]. The content of the complaint needs to include the order number. Complaint information will only be resolved when it is called or emailed by the Customer within 24 hours from the time of check-in. The phone hotline is only available during office hours.
- When receiving a complaint from the Customer, we have the right to check the authenticity of the complaint request. If the Customer fails to provide authentication evidence or we have re-confirmed and finds that the Customer's notice is incorrect, we have the right to refuse to settle. In the event of a dispute or conflict between the parties involved, the final decision to resolve the complaint is ours.
- The maximum time to resolve customer's complaint is 3 working days from the date of receipt of the complaint.
- When receiving a complaint from the Customer, we have the right to check the authenticity of the complaint request. If the Customer fails to provide authentication evidence or we have re-confirmed and finds that the Customer's notice is incorrect, we have the right to refuse to settle. In the event of a dispute or conflict between the parties involved, the final decision to resolve the complaint is ours.
- The maximum time to resolve customer's complaint is 3 working days from the date of receipt of the complaint.
b. Refund and coupon or discount code
- Time to refund to Customers is 3 working days from the date we confirm the results of complaint settlement for Customers.
- Regulations on coupons and/or discount codes:
Discount code is emailed to Customer;
The discount code can only be used once, cannot be exchanged for cash, is not applicable during public holidays, and cannot be used in conjunction with other promotional programs;
Discount code with expiry date is included in the email sent by us;
If the order is cancelled, the discount code will not be refunded.
- Regulations on coupons and/or discount codes:
Discount code is emailed to Customer;
The discount code can only be used once, cannot be exchanged for cash, is not applicable during public holidays, and cannot be used in conjunction with other promotional programs;
Discount code with expiry date is included in the email sent by us;
If the order is cancelled, the discount code will not be refunded.
2.4 DISCLAIMERS
- We are exempt from liability when one of the force majeure cases occurs as prescribed by law.
- We are exempt from liability for indirect, incidental, or consequential damages.
- In every case, our liability for compensation does not exceed the total amount paid by the Customer for a successful booking that is breached.
- We are exempt from liability for indirect, incidental, or consequential damages.
- In every case, our liability for compensation does not exceed the total amount paid by the Customer for a successful booking that is breached.
PRIVACY POLICY FOR E-COMMERCE WEBSITES
CONSUMER INFORMATION PRIVACY POLICY
Consumers or Customers will be required to fill in all information in the form fields available on our website such as: Full name, address (home or office), email address (company or individual), phone number (mobile, home or office), credit card details (i.e. credit card type and number, CVC code, expiration date, cardholder name) and to possible extent, booking options and smoking/non-smoking rooms. This information is required to book and complete the Customer's online booking (including emailing the booking confirmation to the Customer).
Collecting Customer's cookie information. Registration for Customer to visit, access and use cookies as well as web beacons is to help improve the quality and time of Customer's use. Our website uses cookies technology, which are small codes, usually stored on the hard drive of the customer's computer, allowing a website to customize itself for each user by remembering information about that user's website visit. Cookies can store a variety of information, including IP address, navigation data, server information, data transmission time, user preferences, e-mail address. The help section on the toolbar of most browsers will help the User know how to prevent the browser from accepting new cookies or how to configure the browser so that it discards all cookies. If the Customer disables cookies, the Customer may not be able to access important features and the use of our Website may be restricted. Cookies used on our Website are related to Customer's personal data, details are as follows:
About cookies and web beacons: Cookies are data folders that are stored temporarily or permanently in the hard drive of the Client's computer. Cookies are used to verify, track (protect status) and maintain usage and user-specific information about the Website, such as site preferences or shopping cart information. Cookie folders may also be placed on the Client's computer by advertising service providers that have entered into a Contract with us for the above purposes and the data collected by these cookies is completely useless. name. If you do not agree, you may delete all cookies already on your computer's hard drive by searching the folder with cookie in its name and deleting it. In the future, the Client may edit his/her browser choices so that (future) cookies are blocked; Please note that: If you do so, you may not be able to use the full features of our Website. For more information on (how to use and not to accept) cookies, please visit www.allaboutcookies.org.
Web beacons: Small strings of software code that represent a graphical request on a web page or email. It may or may not have a visual graphic image associated with web beacons, and typically the image is designed to blend into the background of a web page or email. Web beacons can be used for purposes such as: website traffic reporting, visitor counts, advertising testing and reporting, and personalization. Web beacons that we use is for collecting anonymous data only.
Collecting Customer's cookie information. Registration for Customer to visit, access and use cookies as well as web beacons is to help improve the quality and time of Customer's use. Our website uses cookies technology, which are small codes, usually stored on the hard drive of the customer's computer, allowing a website to customize itself for each user by remembering information about that user's website visit. Cookies can store a variety of information, including IP address, navigation data, server information, data transmission time, user preferences, e-mail address. The help section on the toolbar of most browsers will help the User know how to prevent the browser from accepting new cookies or how to configure the browser so that it discards all cookies. If the Customer disables cookies, the Customer may not be able to access important features and the use of our Website may be restricted. Cookies used on our Website are related to Customer's personal data, details are as follows:
About cookies and web beacons: Cookies are data folders that are stored temporarily or permanently in the hard drive of the Client's computer. Cookies are used to verify, track (protect status) and maintain usage and user-specific information about the Website, such as site preferences or shopping cart information. Cookie folders may also be placed on the Client's computer by advertising service providers that have entered into a Contract with us for the above purposes and the data collected by these cookies is completely useless. name. If you do not agree, you may delete all cookies already on your computer's hard drive by searching the folder with cookie in its name and deleting it. In the future, the Client may edit his/her browser choices so that (future) cookies are blocked; Please note that: If you do so, you may not be able to use the full features of our Website. For more information on (how to use and not to accept) cookies, please visit www.allaboutcookies.org.
Web beacons: Small strings of software code that represent a graphical request on a web page or email. It may or may not have a visual graphic image associated with web beacons, and typically the image is designed to blend into the background of a web page or email. Web beacons can be used for purposes such as: website traffic reporting, visitor counts, advertising testing and reporting, and personalization. Web beacons that we use is for collecting anonymous data only.
1. PURPOSE OF COLLECTING CUSTOMERS' PERSONAL INFORMATION
Provide services to Customers and manage and use personal information of Consumers for the purpose of managing the database about Consumers and promptly handling arising situations (if any).
2. SCOPE OF USE OF PERSONAL INFORMATION
Our website uses information provided by Consumers to:
Providing Services to Consumers;
Send notices about information exchange activities between Consumers and us;
Prevent activities that destroy, take over the User's user account or impersonate the Consumer;
Communicating and resolving complaints with Consumers;
Confirm and exchange information about Consumer transactions;
As requested by a competent state management agency:
Providing Services to Consumers;
Send notices about information exchange activities between Consumers and us;
Prevent activities that destroy, take over the User's user account or impersonate the Consumer;
Communicating and resolving complaints with Consumers;
Confirm and exchange information about Consumer transactions;
As requested by a competent state management agency:
3. PERSONAL INFORMATION STORAGE TIME
There is no time limit except in case the Consumer sends a cancellation request to the Management Board or the Company is dissolved or bankrupt.
4. PERSONS OR ORGANIZATIONS WHO MAY HAVE ACCESS TO CONSUMERS' PERSONAL INFORMATION
Consumers agree that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
Board of Director;
Hotels that provide room service to consumers
Third-party services that integrate with our Website
Event organizers and sponsors
Competent state agencies in case of request as prescribed in operating regulations
Market research companies
Financial Advisor, Legal and Auditing Firm
Complainant proving the consumer's violation
As requested by a competent state agency
Board of Director;
Hotels that provide room service to consumers
Third-party services that integrate with our Website
Event organizers and sponsors
Competent state agencies in case of request as prescribed in operating regulations
Market research companies
Financial Advisor, Legal and Auditing Firm
Complainant proving the consumer's violation
As requested by a competent state agency
5. ADDRESS OF INFORMATION COLLECTION AND MANAGEMENT UNIT
VNTRAVEL Vietnam Travel Joint Stock Company
Address: 11th floor, Peakview Building, 36 Hoang Cau, Dong Da, Hanoi, Vietnam
Phone: 1900 2083
Email: [email protected]
Address: 11th floor, Peakview Building, 36 Hoang Cau, Dong Da, Hanoi, Vietnam
Phone: 1900 2083
Email: [email protected]
6. MEDIA AND TOOLS FOR CONSUMERS TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION DATA
Consumers have the right to self-check, update, adjust or cancel their personal information by logging into the Website and editing personal information or requesting the Administration to do this.
Consumers have the right to submit a complaint about the disclosure of their personal information to a third party to the Administration. When receiving these feedbacks, we will confirm the information, be responsible for answering the reason and guide Consumers to restore and keep the information confidential.
Forms of receiving consumer complaint information: i) via email [email protected]; or ii) phone 1900 2083.
Consumers have the right to submit a complaint about the disclosure of their personal information to a third party to the Administration. When receiving these feedbacks, we will confirm the information, be responsible for answering the reason and guide Consumers to restore and keep the information confidential.
Forms of receiving consumer complaint information: i) via email [email protected]; or ii) phone 1900 2083.
7. COMMITMENT TO SECURITY OF CONSUMERS' PERSONAL INFORMATION
Personal information of Consumers on our Website is committed to absolute confidentiality by the Management Board according to the privacy policy of personal information posted on our Website. The collection and use of each Consumer's information is done only with the consent of the Consumer, unless otherwise provided for by law and this regulation.
Do not use, do not transfer, provide or disclose to a third party the personal information of the Consumer without the consent of the Consumer, except for the cases specified in this regulation or regulation. provisions of the law.
In the event that the information server is attacked by a hacker leading to the loss of the Consumer's personal data, the Management Board is responsible for notifying and working with the relevant authorities to investigate and promptly handle it. and notify the Consumer of the incident.
Absolutely keep confidential all information of consumers' online transactions, including invoice information, accounting, and digitized documents at our level 1 secure data center.
Do not use, do not transfer, provide or disclose to a third party the personal information of the Consumer without the consent of the Consumer, except for the cases specified in this regulation or regulation. provisions of the law.
In the event that the information server is attacked by a hacker leading to the loss of the Consumer's personal data, the Management Board is responsible for notifying and working with the relevant authorities to investigate and promptly handle it. and notify the Consumer of the incident.
Absolutely keep confidential all information of consumers' online transactions, including invoice information, accounting, and digitized documents at our level 1 secure data center.
8. MECHANISM FOR RECEIVING AND SETTLEMENT OF COMPLAINTS RELATED TO CONSUMER INFORMATION
When discovering that their personal information has been used for the wrong purpose or scope, the Consumer sends a complaint email to [email protected] or calls 1900 2083 to complain and provide evidence related to the case to the Management Board. The management commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.
SURVEY
During the booking process, Customer may be asked to receive an email inviting you to complete a guest review form that we will send immediately after your stay at the hotel. The Customer may complete this review in his or her name, or complete the review without naming or refusing to take the assessment.
By completing a guest review, the customer agrees that this complete review may be posted to and used on our website in the respective hotel information page and on other online forums, which are owned (in whole or in part), controlled, managed or hosted by us or our trusted business partners for the sole purpose of informing (future) guests about the (level of) service and quality of the respective hotel.
By completing a guest review, the customer agrees that this complete review may be posted to and used on our website in the respective hotel information page and on other online forums, which are owned (in whole or in part), controlled, managed or hosted by us or our trusted business partners for the sole purpose of informing (future) guests about the (level of) service and quality of the respective hotel.
