Charming hotel in hoian, impeccable service, all the staff are really hospitable and cater to your every need, 2 something kilometers from old town but hotel has free shuttle! Breakfast is superb, highly recommended and we’ll stay here again when in hoian, shoutout to Ame, Luna and every one at grand sunrise!!!

性價比非常高的酒店，泳池很乾凈，遊起來很舒服。服務人員非常親切，摩託車租賃也很方便。距離古城騎摩託車很近

Hotel is about 2km away from Hoi An Old Town and they have complimentary car rides at staggered hours to bring tourists there. Old Town is a must visit place in Hoi An area. The Avocado Smoothie drink is very good!!!

The hotel here is so nicee and the room is really pretty with good design. They have a very good hospitality also provided a breakfast meal to the guests. Thanks Lily

飯店非常新，服務超級好，早餐跟是豐盛，有提供shuttle bus去古城還有海邊，服務人員笑容滿面，房間的設施堪比五星級飯店，早餐十分豐盛，以後有機會還是會入住。服務人員Nancy &Amy親切有禮。

ชอบอาหารเช้าอร่อย พนักงานบริการดี โรงแรมเปิดใหม่ฯ กลับมาจองอีกรอบ

設施很完善，酒店各處衞生環境都很好。入住GRO Luna以專業且優秀的服務態度greeting了我們，給了贈送啤酒小吃的券，房間也有歡迎小點心。禮賓也會以名字稱呼，前廳部服務都是在線的。 餐飲部分早餐和單點都很好吃價格也合理，如果非要説一點建議就是服務人員對於菜品不熟悉和業務不熟悉。這應該是酒店沒有安排過員工試菜和培訓。我不想吃甜的肉便指出了幾道菜問服務員工哪一個不甜她表示不知道然後去與廚師確認了。結賬時候我用的信用卡，她去前台拿了pos機來直接給了我pos機。如果不是因為我以前是做酒店的我怎麼可能會用pos機😂於是我也很自然的接過來自己刷了卡使用了pos機😂這部分有點搞笑。但是也可能是新員工沒有完成培訓或者正在培訓中。可以理解。 總的來説酒店整體給人的服務是很棒的，值得推薦👍

Our stay was amazing! The staff was so friendly and helpful. Would highly recommend.

호이안 스러워요 친절하시고 조식도 맛있어요

Very warmth welcoming and treatment from the whole team. From front desk, spa, restaurant and customer service managers. Will definitely be back

真的是非常棒的一個酒店，強烈推薦,兩個游泳池,頂上一個，1樓一個。有免費的班車來回古鎮，早餐選擇很多，服務很好，性價比高

Very good hotel, nice staff! Lily helped us to call the car back hotel. Can come and book again next time!

房間很舒適、早餐豐富、CP值高，櫃檯Lily服務態度非常好，強推👍

7/28日入住，一行16人，對酒店一片贊賞，特別是酒店有二個泳池，一樓和七樓，早餐非常豐富，很棒，房間設計很有特色，而且非常安靜，離古城很近，以後我會常常用這家酒店，特別適合密月家庭的旅客，有兒童親子區

The Grand Sunrise Palace Hoi An provided an incredibly warm and welcoming experience from the moment we arrived. The friendly doorman greeted us with a smile and the check-in process was smooth, with the front desk staff offering us refreshing welcome drinks. They were incredibly accommodating, arranging an early check-in for us and taking the time to provide recommendations and assist us in planning our upcoming activities. Our room was lovely, and we were delighted to discover the hotel had not one, but two swimming pools for us to enjoy. Throughout our stay, the staff went above and beyond to make us feel special. We were pleasantly surprised to find welcome amenities in our room, and a lovely letter and small gift appeared one day to apologize for any potential noise disturbances - a thoughtful touch that made us feel truly valued as guests. The hotel's restaurant offered an excellent breakfast spread, and we especially enjoyed the personal visits from Ame and Nancy, who checked in on us during our meal to ensure everything was to our liking. But the true highlight of our stay was the spa treatments. Tina, the incredible therapist, provided us with a level of service and expertise that rivaled many of the luxury international hotels we've visited. We were so impressed that we returned to the spa for two consecutive days. In general, we were thoroughly impressed by the Grand Sunrise Palace Hoi An. The attention to detail and the genuine care and warmth exhibited by the staff were exceptional, making this one-year-old hotel feel like it had been perfecting its craft for years. As we departed, we were touched to receive a farewell gift - a gesture that perfectly encapsulated our wonderful experience. We will certainly be back, and we look forward to seeing Ame, Nancy, and Tina again.