Policies
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Children from 11 years old will be considered as adults
Children from 3-10 year(s) must use an extra bed. If you need an extra bed, it will incur an additional charge.
Infants under 3 year(s) stay for free if using existing bedding.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures. |
Special check-in instructions
Front desk staff will greet guests on arrival at the property.
Know Before You Go
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Fees
- Fee for buffet breakfast: approximately EUR 7 to 18 per person
- Airport shuttle fee: EUR 90 per vehicle
- Self parking fee: EUR 10 per day
- Rollaway bed fee: EUR 30.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: EUR 5.00 per person, per night
We have included all charges provided to us by the property.
Pets
- Pets allowed
- Pets not allowed
- Pet maximum weight in kg is5
- Pet maximum weight in lb is11
- Maximum number of pets per room1
- Only service animals are allowed
- Service animals exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: EUR 5.00 per person, per night
We have included all charges provided to us by the property.
- Fee for buffet breakfast: approximately EUR 7 to 18 per person
- Airport shuttle fee: EUR 90 per vehicle
- Self parking fee: EUR 10 per day
- Rollaway bed fee: EUR 30.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 5.00 per person, per night
We have included all charges provided to us by the property.
Hotel information
Mercure Siracusa Prometeo
