Policies
Breakfast venues may change depending on the situation.
The property is committed to protecting our environment. As a part of the ‘Re:think’ campaign, toothbrushes, toothpaste, razor, and shaving gel are not available to reduce disposable product usage. If you require the above items, find them at the minibar.
The property services subject to change without any notice.
The property’s sauna, swimming pool, and golf area are closed on the last Monday of every month.
The room with Namsan view will be assigned upon check-in, and it will incur a surcharge. (Additional charge for Namsan view varies by room type from KRW 36,300)
The wrong bedding configuration is currently displayed in some room types. Please contact the property for more details.
Children from 13 years old will be considered as adults
Children from 2-12 year(s) stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.
Infants under 2 year(s) stay for free if using existing bedding.
2. To prevent credit card theft, we are confirming that the name of the representative guest and the name of the actual guest in the reservation confirmation at check-in are the same. Please proceed with the reservation under the name of the real guest when you make a reservation, and if the name of the real guest differs from my name on the reservation confirmation, check-in may be delayed or unavailable, or additional charges may be incurred at the accommodation.
3. Breakfast venue may vary depending on the situation.
4. The services at this accommodation are subject to change without prior notice.
5. The club lounge at the Main Tower is open to all ages; however, related dates and services are subject to change.
6. The Le Salon and La Cime Lounge at the Executive Tower are accessible for guests aged 13 and above; related dates and services are subject to change.
7. The sauna, swimming pool, and golf practice range are closed on the last Monday of each month.
8. As a part of the 'Re:think' campaign, toothbrushes, toothpaste, razor, and shaving gel are not available to reduce disposable product usage. (As of April 15, 2022) Please be informed that the following items will no longer be provided free of charge: toothbrushes, toothpaste, razors, and shaving gel. These items will be available for purchase in the minibar.
9. Room assignments with Namsan Mountain views are confirmed at check-in upon request, with an additional charge applicable. (Additional charges for Namsan Mountain views start from 36,300 KRW, varying by room type.)
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. The property’s sauna, swimming pool, and golf area are closed on the last Monday of every month. Disposable personal items, such as toothbrushes and razors are available at the minibar (surcharge).
Know Before You Go
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Fees
- Fee for buffet breakfast: approximately KRW 60000 for adults and KRW 32000 for children
- Airport shuttle fee: KRW 18000.00 per person (one-way)
- Airport shuttle fee per child: KRW 12000.00 (one-way), (from 6 to 12 years old)
- Valet parking fee: KRW 30000 per stay
- Rollaway bed fee: KRW 60500.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
Other
- No rollaway/extra beds available
- No cribs (infant beds) available
- No elevators
Pets
- Pets not allowed
- Only service animals are allowed
- Service animals exempt from fees/restrictions
Hotel information
Lotte Hotel Seoul
