Experience - Review Caribe Hilton

Name: Caribe Hilton
Address: 1 San Geronimo Street, San Juan, Puerto Rico
Telephone: 19002083
Rating: 8.4

Review - Real experience Caribe Hilton - latest 5/2025

8.4Excellent

1 San Geronimo Street

Reviews()

100% reviews from partners and customers booking on Dinogo

8.4

Excellent

Tuyệt vời

Xuất sắc

Tốt

Trung bình

Kém

Location

8.6

Pricing

8.4

Services

8.6

Cleans

8.0

Amenities

8.8

Quintaja Meredith

Reviewed 26/02/2024

6/10 Good

1 night Gia đình có em bé

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the "free" breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

Tatsuya Mouri

Reviewed 10/01/2023

4.4/10 Not good

1 night Cặp đôi

ヒルトン系列のホテルには2度と泊まらないと思う。館内は冷房が効きすぎていて寒い。レストランの食事は冷めていて、味は普通なのに値段が高すぎる。部屋のシャワーが壊れていて温かいお湯が出なかったので、スタッフに状況を話してから待つこと1時間半、やっと別の部屋を用意してくれた。しかし次の部屋はエアコンが壊れていてOffにしてもずっと強風が出続けていた。再度スタッフに話してから待つこと1時間、再度別の部屋を用意してくれたが、今度はトイレが壊れていた。宿泊税だけ免除してくれたが、対応が遅すぎて結局夜の時間を無駄にしてしまった。

Tendai Chimusasa

Reviewed 27/08/2024

10/10 Exceptional

1 night Cặp đôi

房間乾淨，房間視野不錯

Quintaja Meredith

Reviewed 26/02/2024

6/10 Good

1 night Gia đình có em bé

Tatsuya Mouri

Reviewed 10/01/2023

4.4/10 Not good

1 night Cặp đôi

Quintaja Meredith

Reviewed 26/02/2024

6/10 Good

1 night Gia đình có em bé

Tatsuya Mouri

Reviewed 10/01/2023

4.4/10 Not good

1 night Cặp đôi

Frequently asked questions about Caribe Hilton

Thời gian check-in, check-out của Caribe Hilton?

Caribe Hilton có thời gian check-in từ 14:00 và thời gian check-out trước 12:00.

Caribe Hilton có mấy tầng và có bao nhiêu phòng nghỉ?

Caribe Hilton có 1 tầng và 1 phòng.

Tôi muốn được tư vấn và hỗ trợ đặt phòng Caribe Hilton bằng cách nào?

Hot line miễn phí hỗ trợ đặt phòng tại Dinogo 1900 2083 phục vụ 24/7

How do users rate the Caribe Hilton?

Rating based on 10 scores :

Location : 8.6

Pricing : 8.4

Services : 8.6

Cleans : 8

Amenities : 8.8

What outstanding facilities does Caribe Hilton have?

Transportation:

Airport pick-up/drop-off,

Bike rental,

Car rental

Entertainment:

Fishing,

Private beach

Sports:

Diving,

Horse riding,

Golf course,

Tennis course,

Yoga class

Reception service:

24 hour front desk,

Currency exchange,

Luggage storage,

Selling tours,

Safe box,

Car/flight booking

Beauty & Spa:

Salon,

Sauna room

Cleaning service:

Daily housekeeping,

Laundry service,

Iron,

Steam laundry

Restaurant service:

In-room breakfast,

Restaurant,

Bar,

Coffee shop

Child Care Services:

Children’s play area

For Business Travelers:

Meeting room

General Amenities:

Paid parking,

Garden/play area,

Elevator,

Family room,

Hot water bath

Swimming pool and health care services:

Outdoor swimming pool,

Gym room,

Steam room,

Massage & spa room

Notes when booking at Caribe Hilton?

General Policy:

All guest is committed to the Resort Fee surcharge of USD 42 + 9% tax per night which is not included in the property reservation cost and will be collected upon check-in.
In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Children Policy:

Children from 18 years old will be considered as adults

Children from 0-17 year(s) stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.

Fees:

Special check-in instructions
Front desk staff will greet guests on arrival at the property.

Know Before You Go

Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

Fee for full breakfast: approximately USD 34 for adults and USD 18 for children
Self parking fee: USD 25 per night (in/out privileges)
Valet parking fee: USD 32 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 100.00 per accommodation, per night
Resort fee: USD 50 per accommodation, per night

We have included all charges provided to us by the property.

Other

No rollaway/extra beds available

Pets

Pets not allowed
Only service animals are allowed
Service animals exempt from fees/restrictions

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

Deposit: USD 100.00 per accommodation, per night
Resort fee: USD 45.78 per accommodation, per night

We have included all charges provided to us by the property.

Verified reviews from guests who actually booked here

Average rating

Actual photo taken by the person booking the room

Content reviews, feedback from users

Reviewed by Business traveler

Reviewed by Couples

Reviewed by Family with a baby

Reviewed by Group of Friends

Latest Caribe Hilton reviews from verified users

Frequently asked questions about Caribe Hilton

Thời gian check-in, check-out của Caribe Hilton?

Caribe Hilton có mấy tầng và có bao nhiêu phòng nghỉ?

Tôi muốn được tư vấn và hỗ trợ đặt phòng Caribe Hilton bằng cách nào?

How do users rate the Caribe Hilton?

What outstanding facilities does Caribe Hilton have?

Notes when booking at Caribe Hilton?