The overall place is very good, comfortable, clean, very suitable for relaxing. The atmosphere, including the aromatherapy scent, is the overall mood and tone, namely The Base. The employees are smiling and greet well ✨But the point that I think I probably won't go again is here!! The night we stayed, there was heavy rain and strong wind. We went back to the room to insert the key card as usual, but eh!! The lights didn't turn on, so I assumed that the lights might have gone out because of the heavy rain and wind. But I was surprised that the water was still flowing. In my mind I thought, "It's still good to be able to take a shower." Otherwise, it will be really hot and tingly. After finishing his personal duties, he went to sleep. I slept like that and it was very late. The light will probably be on. It was very hot in bed. In conclusion, until morning, when I woke up at 7 a.m., the light still hadn't come on. And there was no warning or explanation. So I washed my face and brushed my teeth and went to eat breakfast. in order to inform the staff In conclusion, when I went down, all the lights downstairs were on. I was very confused, so I informed the staff. He said back thatEmployee: So, do customers always sleep like that?? That is, if there is an event like this I have to do this.. And what room are you staying in? How many nights are you staying??Me: I replied that it was only one night.Employee: Oh, that's terrible. I feel sorry for you. Didn't anyone inform you?Me: There isn't one. The room... (The staff went to look at the lights) It was 9:30 at that time.And then everything ended with just a pitiful conversation with the customer, no apology, no compensation. There was no feeling of wanting to take responsibility for what had happened.P.S. We work on complaints. and understand that every mistake is possible But responsibility Expressing concern is something that should and should be done for service work. But there's nothing here!!! I don't think I'd want to take out the money and experience service like this again.