Apartemen Transpark Cibubur - Ens Room

Masha Allah, a little story, on June 12, 24, we tried to have a staycation, arrived there at 14.25, we made a transaction to pay to get the room, after we got the room, we went straight to the room when we entered taraaaa, the room was really good, all the equipment was new and it still smelled of paint, which made My eyes were sore, in the room where I brought a small child, okay, never mind, let's try to stay, ehhh, when I wanted to turn on the TV, it turned out there was no WiFi network... so it was quiet, there was no entertainment 🥲 I wanted to go out, I was too lazy because I wanted to get a replacement room first ,,,,,We complained and asked to change rooms with the staff who had helped us from the start and were told we would change rooms later, sir, at 5 o'clock. Yes, that's enough, while we're waiting for a room, OK, let's get something to eat first because we're hungry and we're done returning to the room. My husband asks again via chat when we'll move to the customer service department. But it was also promised at 17.40 but until Maghrib there hadn't been a room change yet... Finally I chatted to the customer service myself and got a pretty good answer from the chat back and forth asking when to move rooms (This is still in progress, right? "To clean the room later, if you have help, move it 🙏🏻), yes, but we still have to wait to think it's OK and it will arrive" my husband got a notification to go to the lobby, he was happy to move room, to get the key, he was disappointed again, it turned out the staff was still looking for the key🤔. ...luckily we haven't come down with the goods yet" we were the only husband, the staff had already come down, the staff said, just go back to the room first, let me know when we get it... My husband doesn't want to. I just want to wait here, it's already too late. But, in I thought it was funny, it was so hard to find the key even though it was already in the process, so I had to wait quite a bit...Taraaaa, finally I got my replacement room, thank God, it was quite nice and comfortable, unlike the first,,,,, and it was a shame that the staff went up to the first room with my husband, I saw the staff playing with their cell phones, waiting for us to come out while carrying things, there was no small talk. , to help him with anything and I thought the staff would take us to the replacement room, because they had given us a really new room and there was no wifi network yet. He only checked the room when we left and we went down to the 25th floor, when we checked the room was quite comfortable It's not like that, WiFi is also there for our entertainment...Just giving advice next time to all the staff, please don't let your visitors feel disappointed with your service. If the room isn't ready yet, don't give it to the visitor first, because we are looking for a staycation to relax, not to chatter and the facilities that we get from you are better. You say it's full instead of giving you a room that isn't suitable so it's a waste of time and you care more about visitors, thank you.

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Subscribe to ensroom, the rooms are okay, comfortable, overall it's just really good...The admin is also quick to respond, the service is really good, basically recommended💖💃🏼

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Masha Allah, a little story, on June 12, 24, we tried to have a staycation, arrived there at 14.25, we made a transaction to pay to get the room, after we got the room, we went straight to the room when we entered taraaaa, the room was really good, all the equipment was new and it still smelled of paint, which made My eyes were sore, in the room where I brought a small child, okay, never mind, let's try to stay, ehhh, when I wanted to turn on the TV, it turned out there was no WiFi network... so it was quiet, there was no entertainment 🥲 I wanted to go out, I was too lazy because I wanted to get a replacement room first ,,,,,We complained and asked to change rooms with the staff who had helped us from the start and were told we would change rooms later, sir, at 5 o'clock. Yes, that's enough, while we're waiting for a room, OK, let's get something to eat first because we're hungry and we're done returning to the room. My husband asks again via chat when we'll move to the customer service department. But it was also promised at 17.40 but until Maghrib there hadn't been a room change yet... Finally I chatted to the customer service myself and got a pretty good answer from the chat back and forth asking when to move rooms (This is still in progress, right? "To clean the room later, if you have help, move it 🙏🏻), yes, but we still have to wait to think it's OK and it will arrive" my husband got a notification to go to the lobby, he was happy to move room, to get the key, he was disappointed again, it turned out the staff was still looking for the key🤔. ...luckily we haven't come down with the goods yet" we were the only husband, the staff had already come down, the staff said, just go back to the room first, let me know when we get it... My husband doesn't want to. I just want to wait here, it's already too late. But, in I thought it was funny, it was so hard to find the key even though it was already in the process, so I had to wait quite a bit...Taraaaa, finally I got my replacement room, thank God, it was quite nice and comfortable, unlike the first,,,,, and it was a shame that the staff went up to the first room with my husband, I saw the staff playing with their cell phones, waiting for us to come out while carrying things, there was no small talk. , to help him with anything and I thought the staff would take us to the replacement room, because they had given us a really new room and there was no wifi network yet. He only checked the room when we left and we went down to the 25th floor, when we checked the room was quite comfortable It's not like that, WiFi is also there for our entertainment...Just giving advice next time to all the staff, please don't let your visitors feel disappointed with your service. If the room isn't ready yet, don't give it to the visitor first, because we are looking for a staycation to relax, not to chatter and the facilities that we get from you are better. You say it's full instead of giving you a room that isn't suitable so it's a waste of time and you care more about visitors, thank you.