Terrible Experience – Strongly Do Not RecommendWe had an absolute nightmare of an experience with Blue Marlin Dive Komodo, and I hope anyone considering this center takes a moment to read this. It’s important to know what you’re getting into.For context, my friends and I booked with Blue Marlin Dive Komodo at ADEX Singapore in April 2024. We were a group of eight: six of us planned to take our AOWD (Advanced Open Water Diver) certifications, while two were already certified and simply wanted to join for fun dives. During the booking, we explicitly communicated our desire to dive together as a group. The General Manager, Chris, assured us that this would be possible.Unfortunately, when we arrived in Komodo, things took a turn for the worse. Chris told us the two fun divers wouldn’t be allowed to join the rest of the group, completely contradicting what was agreed upon at ADEX. When we tried to come to a compromise, he was dismissive and acted like it didn’t matter, casually suggesting we could cancel if we wanted since they had dives booked year-round. It was clear he wasn’t interested in finding a solution, almost as if he didn’t care whether we stayed or left. This was especially frustrating because we had just arrived, and all the other dive centers were closed.We attempted to negotiate, explaining that this arrangement was not what we had agreed upon, but Chris was inflexible. He claimed to have no recollection of our conversation at ADEX and stated that there was no written confirmation to support our claim. He argued that the instructors could not manage the additional two fun divers, which was absurd since a separate instructor had been assigned to them. When we pointed this out, Chris countered with a thinly veiled threat: if we insisted on diving together, he would not guarantee the six of us would pass the AOWD course. He then told us that if we decided to cancel, the fun divers would get their deposit back, but the rest of us would forfeit ours.Faced with this, we chose to forgo diving with Blue Marlin entirely. When we informed them of our decision, Chris escalated the situation further, demanding that we pay 30 million IDR for the boat rental, cover the full cost of the AOWD course, and forfeit our deposits. He even called the police when we questioned the legality of his demands.The most astonishing part? We had never signed a contract, and the terms and conditions we were provided made no mention of having to pay for the full amount under these circumstances. Fortunately, we had an email exchange that clearly stated our requirement to dive as a group, which had been acknowledged by Blue Marlin. When we presented this, Chris had no choice but to refund all of us, though not without further resistance from the booking manager, Su-ling, who tried to argue that her acknowledgment was invalid.To make matters worse, after reaching out to other dive centers, we later learned that Blue Marlin had spread false claims about us asking for discounts, which was completely untrue.In summary, our experience with Blue Marlin Dive Komodo was deeply frustrating, stressful, and unprofessional. They completely disregarded our agreed-upon arrangements and showed no willingness to compromise or address the situation fairly. I would strongly advise anyone considering this dive center to think twice.DIVE HERE AT YOUR OWN RISK.