The worst experience my wife and I have ever had, especially on our honeymoon, does not deserve its high rating on booking sitesI apologize for the long reviewThe design of the villa is beautiful. I was drawn to the pictures on the internetBut in reality, there is no interest in cleanlinessThe first shockSmall wood cockroaches appeared in the living room. They attacked dinner and we were unable to eat it because they entered the food, and the sofa we could not sit on was full of small wood cockroaches appearing from every angle. Very horror movie.Second shockThe bed cover is not clean, there are yellow spots, and the bedroom is full of mosquitoesAn insecticide was requested and was not provided. I had to buy one, and after using it, other insects appeared in the bed. Thank God we saw them before sleeping because they are a dangerous insect, especially if they enter the human ear. (The name of the insect - Earwigs) Its scientific name is (Dermaptera). We killed about 5 of them. Large cockroaches appeared due to the pesticide spraying in the corners of the bedThere is no sound insulation in the ceiling of the room, and after rain the sound is very annoyingThere is no luggage cart. Bags are towed to the villaThe villa was booked based on fake reviews on agoda and photos from 10-06-23 to 15-06-23.I only stayed for one night and asked the receptionists to cancel the reservation for the remaining days, but they refused. The reason is that the cancellation mechanism must be communicated with Agoda by the guest, and they in turn communicate with the owner.The receptionist was provided with pictures of the insects to send to the owner and asked me to contact AgodaThe Sherton Hotel Bali was booked through Agoda for the remaining period because we are unable to stay in the villa, especially since you are on a honeymoon period.Customer service was contacted and the reservation was requested to be canceled after explaining the situation to themThey assured me that they would cancel the reservation after notifying the ownerBefore leaving Bali, we contacted the reception at the villa and they explained that they had responded to Agoda and the matter was resolvedAfter I returned to Saudi Arabia, I contacted Agoda and was surprised to find that they informed me by email that the property owner refused to cancel.It was discussed in the cancellation policy that you would be charged 50% of the reservation value, and this was their responseThank you for contacting Agoda.We apologize for the inconvenience you have experienced, my dear brother.It is the reservation policy. Yes, if you are unable to attend the hotel or accommodation, you will incur an amount of 50% of the reservation value (hotel policy). This means that if you do not show up at all, the reservation will be canceled with a 50% fine, but you used the first night. In this case, the reservation is covered by the non-refundable cancellation policy. We requested to change the period and return the amount. The hotel refused and adhered to the cancellation policy found on the reservation.We regret to inform you that the property has not approved your amendment request, and therefore we will keep your reservation unchanged for the time being.”I mean, if you ban a night, there will be a new policy in their head!!!God suffices, and He is the best disposer of affairs, God is against the wrongdoers