Klong Prao Resort Koh Chang

Beautiful, peaceful, ending at Khlong Phrao

Good atmosphere, there are performances every day.

Employees are not accepting work continuously... which we have already informed, 2 women and 2 children, but have called to correct the information. Moreover, they were not informed in advance that everyone must use their ID card.

There are many room rates to choose from. Good breakfast service

Beautiful resort in a good location. The most beautiful facility on this beach. Supermarket available in the resort. Breakfast was good and sufficient. If necessary, a new tablecloth was immediately put on. So there was absolutely nothing to complain about in terms of cleanliness.We had a villa on the beach. It couldn't be better. Cleaning and towels were changed every day. Very clean and well maintained. The staff was friendly and helpful. All wishes were fulfilled. The food in the restaurant was very tasty, but unfortunately a bit expensive. We felt very comfortable and would come back at any time.

Very nice resort, staff very friendly and helpful. Room clean, furniture a bit older but ok. Breakfast buffet very good. Location right on the beach at the front a bit rocky after about 3m only sand. Enough free loungers to relax. Massage and fitness studio available. So I would come again.

Disappointing experience.My partner and I were excited for our stay here. Even more so after viewing the grounds and the beautiful beach at the resort as we drove in.However, the room we were shown was plagued with mosquitos (the net in the bathroom was broken) and we had to change rooms. The second room we were offered had 2 single beds, even though we had specifically requested a double bed. By the time housekeeping managed to sort out the room for us, we'd wasted an hour just checking in to our room - not what you want after a long journey from Bangkok. We were told by reception to check back the morning after to see if we could get a better room. However, the manager wanted to charge us an extortionate amount for one of the villas, which we could not afford.We accepted our loss and decided to make the most of what we had with our room, even though there were issues with the shower. The door was not flush to the walls and so it was very leaky as well, with even quick showers becoming very messy flooding the bathroomHowever, the main problem was the laundry service from the hotel. 7 out of 8 shirts I handed in, were returned to me shrunken. All of my underwear was also shrunk.Most shirts were brand new from Thailand, so I was aware that shrinking could be a problem especially on first wash (this was why specifically requested they be washed at a low temperature). However, my shirt from Zara and underwear from Next (which I've had for years and have been washed numerous times, including at hostel/hotel services across South East Asia) were significantly shrunken. I've done plenty of laundry across South East Asia and have never experienced this issue.However, the damage was done and unfortunately these things happen. After informing the staff immediately, they asked that I return the laundry to housekeeping so that they could try and fix it - I asked what they were hoping to accomplish, as once a fabric has shrunk, there is little that can be done to fix it. However, they insisted that they do this, so I went along with it. Of course, once the laundry was returned again, the clothes were still shrunk.All I expected now was some sort of compensation from the hotel for the damaged clothing.What essentially follows was that I was messed around with and denied compensation. Numerous requests to speak with the manager, on multiple occasions, were denied (by the manager herself). To make matters worse, they put the housekeeping staff in front of me whilst I was trying to settle the issue with the receptionist one last time at checkout. I thought that was quite cowardly.They tried to make me feel guilty by saying the housekeeping staff couldn't afford to compensate me for a Zara brand shirt. I obviously did not want to compensate me out of their own pockets, as I know they are on a very low wage and that mistakes happen - At the end of the day, the manager/hotel should have taken responsibility for this. One thing is ruining my clothes, but having my time and money wasted, and trying to make me feel guilty in front of housekeeping, especially whilst on holiday, is not fair.It's a real shame as the grounds and beach of the resort are beautiful. However the interiors of the rooms we saw were in dire need of maintenance. Above all, the customer service was quite disappointing and frustrating as detailed. In spite of some of the staff being quite helpful, the manager was rude to say the least and not helpful whatsoever. This is not what I expected from a resort, which I'm sure back in its day, was much better.From someone who's travelled enough around Asia to know what to expect from accommodation and staff from hostels though to higher ends, this has been a disappointment.

Most bang for bucks. I stayed at the villa and man, it is nice. The views are incredible and eye pleasing. Breakfast could be better since the family owned couple of the restaurants. And their restaurants are delicious. I love the sitting area around my villa. Privacy and scenic. I can sit and smoke cigar. Spacious room and bathroom. Cleanliness is what I like. And this hotel delivers. Pool area is kinda small but who's cares since you've got the whole beach across the yards. Koh chang is my favorite place. And this hotel has made sure that this island is my all time favorite place. Go rent a motorcycle and explore the island folks. It's more exciting than you think.

The hotel is very good, the service is super, the breakfast is varied - a luxurious buffet. …

The hotel is very good, the service is super, the breakfast is varied - a luxurious buffet. …