스위티안 호텔&리조트

I went to restaurants and cafes,I like the taste of the food and the view.It seems like a good place for my siblings and I to chill out when we have time. Especially in cafes. ^^

The rooms are clean and the swimming pool is small, but I had fun and rested well.

It was a pasta restaurant I went to every time, but now it's become famous. I went this time, but the wait was long and it took a break, so I couldn't do anything else and just came back. Reservations are now required.

Stayed in room 701.I like that the pool water is warm.The restaurant on the 3rd floor is delicious ^^Just give me the steak~There are many restaurants nearby ^^

The general manager acknowledged the excessive noise between floors, water dripping from the spa, and the ‘inconvenience caused by damage related to accommodation and poor response’ due to unsanitary conditions, and after consultation (writing a review), I am leaving an honest review of the areas that were disappointing.Ah, but I heard from an acquaintance that when I talk about inconveniences like this, it is true that they should have compensated for the inconveniences such as room changes and late check-outs. I didn't expect a late check-out or a room upgrade, but I think I should have changed the room. Still, I received about 40, and even though it was not a small amount of money, I think the response was very inadequate. I regret putting it in Sobowon..The most disappointing thing was that the noise between floors was the worst, water (waterfalls) dripping from the top of the spa prevented me from enjoying it properly, and the bedding and bathroom were not clean. Looking at other reviews, there was also talk of reviews being manipulated... All the reviews below are real, right...? I was disappointed in many ways..1. Even though I paid an additional fee of 82,000 won to use the jacuzzi, I was hit several times (like rain) by the water dripping from the swimming pool and I was constantly worried, so I couldn't enjoy it quietly. In the end, we changed the location and the structure inside the bathtub was so different that it was very uncomfortable.➡️I really want a refund for this. If you have any thoughts, please email me in the comments.2. The noise between the swimming pool floors (building soundproofing problem) was too severe. I heard a huge pounding sound like a child running around continuously for 1-2 hours at night, and after enduring it several times, I eventually asked for caution and a room change, and said they would check, but there was no feedback after that. I mean, I didn't even care.3. At the time, during the above process, the female employee did not say a word of apology, and although she must have been aware of it in advance, there was no prior notice and she pretended not to notice during check-out.I think it was a very irresponsible response in many ways.I should have reported it to the Social Security Agency.A little more detailI stayed in a room with a jacuzzi on the first floor (actually, you can't even call it a jacuzzi, + I even had to charge an additional fee of about 80,000 won;;), but the noise was so loud that it was stressful.Like a child keeps jumping around. It's so loud that it's so serious that anyone can see it.(The sound was so loud that I had to record it.)At first, I thought the kids might run around, but even my insensitive friend thought it was too much (the noise continued for 1-2 hours), so I put up with it and contacted the front desk to say that if the noise continued, I might need to change rooms.Even though they said they would tell me, the noise continued, and then I got a call (they said it was the infinity pool above;) and at that time it seemed to quiet down for a while, so I said I couldn't hear it now and hung up, and then the noise continued to the point that it bothered me. .I called the front desk again and asked them to come to the room and listen, but it was quiet again when I got there, so the female staff member said she would talk to the manager and when I went back, the phone rang again and again.(It was so bad that an acquaintance had to go up in the middle. You can check CCTV)​The female employee said she would talk to the manager, so I deliberately stayed next to the bed (next to the phone) and couldn't do anything else, so I kept answering the phone, but I guess I forgot or just passed it over, but I never heard back...^^When the infinity pool opens in the morning, there will be noise again, and I wonder if it is right to just say over the phone that the noise is coming from the pool and call it a day. (If this is the case, isn't it a problem with the ceiling itself?)Isn't swimming pool noise a building problem? I didn't hear a single apology that day,I didn't receive the call I had been waiting for, and still ended up paying about 40 won per night. It wasn't a small amount, but the response was very poor and I was very disappointed.I don't know if they're just going to quiet down on their own, or because they're bothersome, or because they're just ignoring the CS itself, but this response seems problematic and I think it's being handled too much.It was an unpleasant customer experience, and the blanket was itchy and stinging, probably because it had mites, so I kept picking it. And if you look at the water drain at the end of the swimming pool, it looks so dirty.+Even when I was in the jacuzzi, which I paid extra for, I kept getting hit by water dripping from above several times; I thought it was a waterfall; At first I thought it was raining, but it fell a few times and I wondered what it was, so I figured it out when I saw it falling from above. Water from the swimming pool falls here. So I left without being able to enjoy it properly, and I really wanted to get a refund, but haha... ...It's still a waste and a pity.I had booked an accommodation with a jacuzzi and a place to quietly heal, but it was uncomfortable in many ways and just made me feel bad.Looking at the reviews, it doesn't seem like this is the first time this has happened. Shouldn't the employees have been aware of this and provided guidance in advance?I don't know why I had to go through such uncomfortable experiences after coming here to rest.In conclusion, the female front desk employee's response was inadequate, and if the female front desk employee said she would talk to the manager, shouldn't she have contacted her no matter what the outcome, even out of consideration for the people waiting? The ending was not good enough, and I was even more upset on the phone with the manager.And in conclusion, if there was that much noise from the swimming pool, it must have been a problem with the soundproofing of the building (accommodation), but the female staff member did not say a word of apology throughout the entire response, and the ending was not pleasant overall. My 400,000 won............+Jacuzzi 80,000 won.........Well... it was an unpleasant experience that I still remember vividly, so I don't want to go there again. I went there based solely on the reviews, but now that I've glanced at the review photos, I see that they aren't actual reviews...^^ Isn't this a bit of a deception?+I actually went there, but there were some reviews that said it wasn't good for hygiene.Well, there are probably a lot of worse reviews, but I only referenced these two. thank youOh, 80,000 won for a jacuzzi that I couldn’t even enjoy...............................The 4 photos in the back are not my review, but are captured by someone else and used for reference.

The music in the cafe is so loud that it gives me a headache. You can't even hear yourself think. Please turn it down.