Phoenix Pyeongchang Hotel

1. Room ConditionThe room was in good condition, with satisfactory cleanliness. However, it offers only the basic amenities, so expectations should be managed accordingly. The soundproofing is severely inadequate. Not only could we hear noises from the floor above, but also small sounds from all directions, including conversations, footsteps, and even the clipping of nails, all with unsettling clarity. This is a significant issue that requires urgent improvement.2. FacilitiesAll facilities incur additional charges for guests, and discounts available through Naver are even cheaper than those offered to hotel guests. The benefits of staying at the hotel are quite minimal.For the pool, while the pricing is similar to other well-known water parks, the facilities are significantly inferior. Despite being in peak season, many of the slides were not operational, and there seemed to be an excessive height restriction of 120 cm, even for simple and safe slides. The water quality was also quite poor, with the hot spa in particular being severely unclean, forcing us to leave immediately due to visible dirt. Overall, the cleanliness and management of the facilities were substandard, and the value for money was very disappointing.As for the gondola, cleanliness was again an issue, with small items like fans not properly cleaned.The luge is expensive, but it might be worth trying at least once.Other facilities, such as mini-golf and sand play areas, appeared to be completely neglected in terms of maintenance.3. RestaurantWe had dinner at the restaurant, and the experience was highly disappointing considering the price. While the variety of dishes was wide, the quality of the food was very poor. For instance, some of the pasta was undercooked and hard, and most of the desserts were excessively sweet, resembling low-quality junk food. Given that many families with children now seek organic and healthier dining options, the restaurant appears to be out of touch with current dietary trends.4. StaffThe hospitality provided by the staff was generally good. However, it seems that there has been an over-reduction in staffing, likely due to cost-cutting measures, which negatively impacts the overall service experience.5. OtherThere was confusion when navigating the parking lot due to unclear directions. It would greatly benefit from more precise signage and guidance.