Navy Gateway Inns & Suites

EDIT: My toilet has pee stains at the bottom: COM'ON NGIS!🤢🤮Contrary to popular belief, I'm staying at this NGIS and: the room is perfection 👌 Clean, spacious, affordable, functional. Oh, did I mention clean? However, service is... average. We arrived late-ish at night and, after spending 24 hours hopping from flight to flight, our brain couldn't even connect to ask questions. So basically, from the check-in location, we had to take a taxi to a totally different area of the base. Also, we had to pay for it 🤔😒 Then, we arrived. Myself, I went into my room and was blessed enough to have no issues. My counterpart, however, wasn't so lucky: his key wasn't working. He couldn't get in his room. Now, mind by then it was late at night and mind that you can't just hop to the front desk and ask for help because it's a 10 minutes taxi ride away. His cell also wasn't working in Japan... needless to say, he finally made it to bed late, angry, and exhausted.Myself, after buying some groceries in the morning, I tried to get back into the building, and my key doesn't work with none of the external doors. Mind, it's a gazillion degrees here and humidity in the air feels like breathing water. I was blessed enough to catch a lady who was entering the building, but by then I was soaking in sweat and my bag of salad had reached evaporation status. Com'on NGIS!Also, I'm going to assume breakfast is not included, as no one addressed that concern at check in, and laundry facilities are complementary in the building, if you were wondering. They do answer the phone promptly though 😅Oh, one more thing, Thomas - the maintenance man who fixed my key issue: give that man a raise! So incredibly pleasant, kind, and thorough. He really made my day, despite the inconvenience created by the malfunction.

Most of the Rooms no longer have ovens for cooking so good luck eating at chilli's every night, the A/C has been a constant problem and they're slow on their feet to fix it. The beds are very old and should have been replaced five years ago. The only silver lining would be the staff are very friendly. Arguably the worst NGIS I have ever stayed at.

My AC unit broke. The room became insanely humid, everything in the room got wet. My clothes felt like it just got out of the washing mashine. Some important documents I had were damaged. The floors were soaked. The entire room seemed like someone sprayed it down with a hose.I asked for compensation, but all they did was offer a replacement room. However, the new room was full of cockroaches.Only 1 available electrical outlet.The only positive thing that I can think of was the cleaning staff were friendly and did their best to take care of these substandard rooms.Please look elsewhere.

We stayed here last summer for an overnight. Wasn’t so bad. But, we tried staying here this trip and it’s absolutely disgusting!!!There are stains ALL OVER the carpets and mattresses. We had stained sheets, asked for new sheets and those were stained too. The back room tiles were cracked and missing grout. There was scotch tape over the sink vent hole to prevent roaches/bugs from coming out. Our sink was clogged.The pullout mattress had springs protruding from it and the main mattress sagged in the middle.To top it all off, they raised their priced March 2024!!I recommend the SHOGUN if you have to stay on base, or try somewhere locally for a much better experience.