THE OSAKA STATION HOTEL, Autograph Collection

First of all, the hotel was very modern, clean and updated. Loved the water stations around the hotel. There are a few drink options in the mini bar and great options of tea provided. The location is amazing, right next to the station.However, I had a few concerns.The entrance of the hotel was difficult to find. One small sign outside the door in the building lobby. The showers did not have a door so it was quite awkward and inconvenient travelling with a friend since we had to take turns waiting in the lobby while the other person showered. There is no access to the OFURO facilities (public bath) unless you're in the suite or something. The breakfast was ok, not much of a selection and price was steep for the quantiity (9,000 yen). AC turns off when you leave the room so it gets quite hot when you get back to the room. Overall, excepted better quality considering the price I paid to stay at the hotel.

I was guided by an old man who was guiding me to the parking lot, but I almost collided with a car that had come out of the basement.No apology whatsoever.I don't recommend the boys who stop the car because they don't carry your luggage and the fees are high.

2024.8The location isLocated inside JP Tower Osaka, directly connected to the west exit of Osaka Station.The hotel entrance is a little difficult to find.It's not the front entrance, butEnter JP Tower Osaka from the west exit of Osaka StationThere is an escalator in front of you, and it's on your right.The hotel design is reminiscent of the old station and Osaka's culture, and the front desk (29th floor) is island-shaped, inspired by the ticket gates of a good old station building.It has an impact!The overall theme is gold and brown.The calm atmosphere is wonderful.Regarding the service,Since it was only the second day of opening, there didn't seem to be much time left.Unfortunately, even though I used the mobile check-in app, it took about 20 minutes to check in on arrival. When I was out, the staff in charge didn't know how it worked, so I was asked to wait while they called to check.Check-in and check-out are the basics of hotels, so I would have liked them to handle it a little smarter.This time, I stayed on the Scenic King upper floor with Marriott Bonvoy Points 45,000P.I was surprised that it was such a good deal, but next week it seems like it will go down even further and I can stay there for 42,000P.In cash, it was just under 110,000 yen.This is a great hotel for staying with Marriott points.Marriott status is platinumI didn't have dinner at this hotel,I thought that there would probably be a lot of open members with platinum status or higher, butThe upgrade still didn't work.I wasn't staying in a suite, so I couldn't go to the salon or pool.The room was beautifully decorated and the view was great.The bathrobe is a dull blue color that matches the blue of the interior.It's so fluffy that you want to take it home with you.What brand is it?But there was trash in the cloakroom, soThe room is 4 stars.All drinks provided in the room, including the contents of the refrigerator, are free of charge, and additional drinks are available for a fee.It contained tangerine juice, Nose soda, and Asahi beer.Breakfast is at "THE-MOMENT GRILL & DINING" on the 29th floor.With Platinum, up to 2 adults can get in for free.I will write about breakfast separately.The parking lot isParking fee is 4,000 yen per night/8,000 yen if using valet parking.Overall,Other than suite accommodation,I can't go to the salon, I can't go to the pool,I have a lot of free time.Well, since it's around Osaka Station, you can find anything you want as soon as you step outside.As someone who likes to relax at hotels, I can't go to the salon, there's no pool, there's no hot spring...So, I had a late check-out by 4pm, but I left early.Therefore,If you want to enjoy a hotel experience, we recommend a suite.

I stayed at KITTE Osaka when it first opened. I was able to upgrade to a suite room with Marriott's elite benefits and enjoy a wonderful hotel life.

I used it as a family trip.I have used Marriott hotels in Tokyo, Nara, Izu, Yamanakako, and Yokohama, but to be honest, this was the most disappointing trip I have ever had.The hotel's box was great, the rest was not so great, but it was like a five-star hotel.First, I searched for a route on the Marriott app and drove there, but it never arrived, and when I checked on the phone at the hotel, I was told that I was turning right at an intersection at a completely different point than when I told them my current location.I was told that the parking lot was across from Mode Gakuen, so I turned right towards the road across the road that said Mode Gakuen, and when I told them where I was, I was told that they weren't there.I asked if they could go out and show me around, and although they said they could, no one came.In the end, we traveled around the map destination for 4 to 5 weeks.Turn left at the intersection where you can see Mode Gakuen, not across from Mode Gakuen, and you will find an entrance that looks like it is nestled in the bushes.There were 4 adults in the car, but you would never be able to find that on your first visit. Please put up a sign.And then there's the service.Some of the front desk staff were very nice, but rather than being educated, it felt like each person was serving customers at their own level.I was told that although there is no lounge, there is free breakfast, but I was thinking that other hotels have lounges but are eligible for free breakfast as a platinum benefit.When I went to the breakfast venue, I thought it would be a little different from the others because the prices were so aggressive, but it turned out to be nothing.The number of items is about half that of Marriott Tokyo. I thought so. I was staying in two rooms, so I paid for one room to eat, but they suddenly brought me a piece of paper and placed my order without any explanation.What should I do? That's it.No, I won't understand unless you explain what kind of paper it is and who it's intended for...Only people who paid for the meal were given free meat udon noodles, and everyone else could eat an omelet or something.No, other Marriotts allow you to order omelettes on separate sheets of paper. I don't want it to be summarized in a way that is difficult to understand.The service was bad, I couldn't understand what the chef who was making the sushi was talking about, the miso soup was like a jar, so it was a pour-over type, and the price was high, so it was a really disappointing breakfast.Only the melon and salmon were delicious.The Marriott hotel had great customer service, hospitality, service, and food, and I was able to go home in a great mood, but this time, I wonder if Osaka is like this...I really felt like I was wondering what it was like.As a filial piety trip, it ended with a very disappointing feeling.I can't say much because I don't know about other hotels in Osaka, but I'm sure they'll repeat...I look forward to future improvements.

I had a relaxing time.The scenery is amazing.Amenities (lotion, milky lotion, bath salts, pack) are also included.Welcome drinks included sake and beer.The bath is also spacious and relaxing.It was very crowded at breakfast, probably because it was a three-day weekend, but the service was very efficient.

I used Marriott NUA's suite room on a weekday right after it opened! Breakfast and lounge food were great! However, I am disappointed to learn that I am no longer able to enter the lounge as a benefit of Marriott's Platinum Elite...