Hotel New Otani Hakata

⭐️ Where did the cancellation fee disappear?Cancellation due to natural disaster. Call 2 days in advance to cancel. The hotel does not charge a cancellation fee. However, since the reservation was made through agota, whether there will be a refund or not depends on agota.Regarding the above, the reply email from agota is,[Thank you very much for your continued support.We will contact you regarding your reservation ID, so please check the details below.Accommodation: Hotel New Otani HakataCity: FukuokaCountry/Region: JapanArrival date: 29 August 2024Departure date: 30 August 2024We apologize for the inconvenience, but we are unable to cancel your reservation for free as the property did not respond to your cancellation fee waiver request within 48 hours. Additionally, we will temporarily stop responding to this request at this point. We will contact you again once we receive a response from the accommodation.Therefore, if you cancel this reservation, a cancellation fee will be charged according to the cancellation policy. The cancellation policy is stated in the reservation confirmation email sent to you, so please check it.Please note that the cancellation policy for this reservation is set by the accommodation facility and is also stated at the time of making the reservation and in the reservation confirmation email. If you wish, you can request accommodation from us, but please note that we cannot guarantee changes to our cancellation policy. ]Where did the amount deducted from my credit card go?It seems that the middleman is traveling to Japan, but is the income from traveling to Japan? There was a cancellation request by Norshore and the first email from agota, but since we have informed both parties of the cancellation, it is not Norshore. I didn't know that Japan Travel was involved until I heard on the phone this time. Now, what will happen?Different day, different matterThis time, there was a lack of confirmation, so it was a somewhat problematic stay😔. I wonder if the receptionist's response is expected for a long-established, first-class hotel...As someone who provides customer service, I also think this is ❓❓.New Otani Hakata is one of the best hotels in Fukuoka when it comes to food, and they often hold restaurant events, as well as cakes similar to [Satsuki]. It is a long-established hotel where people from the entertainment industry used to always stay at New Otani Hakata when they came to Fukuoka.Now, what is the problem...(This is my personal opinion, as hotels are comfortable, stress-free, and places you can trust when choosing a place to stay.)I took advantage of Ikkyu this time.I also use Ikkyu points (because I'm a platinum member, I get discounts and I can earn Ikkyu points.Currently, Ikkyu is a very important travel advisor for me, even more than JTB). Ikkyu Co., Ltd. is listed on the internet as a company that operates Ikkyu.com, a reservation site specializing in luxury hotels and inns.I booked Ikkyu this time in a hurry, and perhaps due to lack of confirmation, I was not aware that the travel discount had started. (Since it includes the Shinkansen, I made a reservation with JTB...) I was aware that I could use Ikkyu's platinum points to stay cheaply. ) I didn't understand that the price was that National Travel Assistance was used.Also, I didn't have my vaccine passport, which I usually keep in my travel bag, because I had changed my bag, but I did bring a photo email and my number card with me, but from check-in to going to my plans. I only had 20 minutes to go, so I didn't have time to look for it. I've taken the risk of getting vaccinated over three times, so I feel like it would be a waste if I didn't take advantage of it somehow.I understood at the front desk that travel assistance could not be used because the vaccine passport could not be presented at check-in, and I checked in at 7pm, but I have a photo of the vaccine passport and my number card, but I am currently looking for it. I told you that I don't have time.I was wondering if I had used Travel Discount for this reservation, so when I checked the email I received the other day, I found that the price may change if National Travel Discount is applied. ) characters.When I showed the email again to the front desk and had them confirm it, I was told that the Ikkyu application had now been canceled and the price had changed to that of a direct contract with the hotel. I think the payment amount is something like that, but since I applied at Ikkyu, I have not made a direct contract with the hotel, and there was no explanation given to me.If you apply for Ikkyu, you will also receive a point discount.When I asked the front desk for details, they told me, ``My application for travel assistance with Ikkyu was canceled, so of course I would no longer be able to use Ikkyu, so I made the transaction directly.''Here, the part that I, a hotel freak, don't agree with is that [staying at a hotel is a contract, so transactions through Ikkyu are based on the premise that you bring your vaccine passport for travel support, and if you forget it. Although it is common knowledge at hotels that all cancellations and contract changes may occur, customers may not be aware of this, so changes to the contract must be properly explained at check-in. ]That's what it means.When staying at a hotel, we believe that trust, safety and security are our top priorities, so we usually stay at regular hotels or at high-quality hotels.At foreign hotels, some people may find the front staff to be rude, but they do explain the contract fairly well.I rarely stay overnight in Hakata. But from now on, with the opening of a new hotel, I'm going to enjoy hotel life.Things to check this time○Make lots of copies of your vaccine passport, put them in various places in your suitcase, and always bring them with you.Save it as a photo. It is OK to bring your My Number card.○The more urgent your trip, the more you can check the contents in your free time. I think that in the future, more and more people will travel online, where there are many discounts and no human intervention. It is important to read the contract. It is self-contained as there is no human error.○Customers and hotels are now choosing each other. Find hotels around your destination that match your policies. The front desk is an image of a hotel. First of all, look at the front man.However, this time, check-in was at 7:00 pm, and I had plans starting at 7:30 pm, so I didn't have time to check the photo, but when I went back and looked it up, I found that I had proof of vaccination. It is better to take a photo, and there is also a My Number card.It was late at night, so I decided to go back to sleep tomorrow morning.I don't know if Tabiwari will be available in the future, but if Tabiwari is applied to reservations on sites such as Ikkyu, it will be possible to send it as an attachment to accommodation facilities in advance. I don't think there is any such waste.You can also check your vaccination status using your My Number card, but it will take a long time if you do not install the government app in advance.【lastly】I wonder what kind of response the front desk person who was initially in charge of this time would have made the customer satisfied...I learned later that if I had completed the procedure by 24:00 and the hotel had not canceled my Ikkyu reservation without permission, I would have been eligible for the travel discount.I arrived at 7:00 PM and had an appointment for 7:30 PM.I said, ``I should have taken a photo, but I don't have time to look for it right now. , I think God's response is, ``I will be available until 24 hours after you return, so I will be waiting for you.'' What do you think?Also, if you called your office and canceled your Ikkyu reservation without permission and changed it to a hotel contract, you should explain the situation properly, either by leaving a note in the room or by phone.Travel discounts are not a system of discounts from hotels, but are issued by the government to attract tourists.Of course, this cannot be done without following proper procedures, but didn't we have until 24 o'clock to get the travel discount applied?The front desk staff who wanted to hurry were probably bound by working hours, but it seems that some arrived at 11pm, so it would have been possible to proceed with the process from there.When I told him that I had a photo email and my number card, he may have thought that I was lying and trying to force him to apply for the travel discount, but in the morning I showed the person at the front desk a photo of my vaccination certificate and my Individual Number card, and received the explanation, ``I was able to apply until last night, but the time has run out, so I can't apply.''What do you all think?Fukuoka will soon have several foreign hotels.Finally, it will become a city where you can enjoy a variety of hotel life.Actually, I wanted to stay at ⭐️⭐️ this time, but in the morning, while I was installing my vaccine passport from my My Number card, I was sitting on a sofa next to the front desk, and an elderly hotel employee, a long-time customer, was sitting on the sofa next to the front desk. I had a very friendly conversation with an elderly person, and I felt that the gentle expression on his face was a sign of the hotel's continued trust.⭐️⭐️⭐️ I made it.

Close to Watanabe-dori Station, friendly staff, quiet rooms, decent bedding, well cleaned.

Hotel management is well trained and you can stay comfortably♪

Everything is top notch.

⭐️ Where did the cancellation fee disappear?Cancellation due to natural disaster. Call 2 days in advance to cancel. The hotel does not charge a cancellation fee. However, since the reservation was made through agota, whether there will be a refund or not depends on agota.Regarding the above, the reply email from agota is,[Thank you very much for your continued support.We will contact you regarding your reservation ID, so please check the details below.Accommodation: Hotel New Otani HakataCity: FukuokaCountry/Region: JapanArrival date: 29 August 2024Departure date: 30 August 2024We apologize for the inconvenience, but we are unable to cancel your reservation for free as the property did not respond to your cancellation fee waiver request within 48 hours. Additionally, we will temporarily stop responding to this request at this point. We will contact you again once we receive a response from the accommodation.Therefore, if you cancel this reservation, a cancellation fee will be charged according to the cancellation policy. The cancellation policy is stated in the reservation confirmation email sent to you, so please check it.Please note that the cancellation policy for this reservation is set by the accommodation facility and is also stated at the time of making the reservation and in the reservation confirmation email. If you wish, you can request accommodation from us, but please note that we cannot guarantee changes to our cancellation policy. ]Where did the amount deducted from my credit card go?It seems that the middleman is traveling to Japan, but is the income from traveling to Japan? There was a cancellation request by Norshore and the first email from agota, but since we have informed both parties of the cancellation, it is not Norshore. I didn't know that Japan Travel was involved until I heard on the phone this time. Now, what will happen?Different day, different matterThis time, there was a lack of confirmation, so it was a somewhat problematic stay😔. I wonder if the receptionist's response is expected for a long-established, first-class hotel...As someone who provides customer service, I also think this is ❓❓.New Otani Hakata is one of the best hotels in Fukuoka when it comes to food, and they often hold restaurant events, as well as cakes similar to [Satsuki]. It is a long-established hotel where people from the entertainment industry used to always stay at New Otani Hakata when they came to Fukuoka.Now, what is the problem...(This is my personal opinion, as hotels are comfortable, stress-free, and places you can trust when choosing a place to stay.)I took advantage of Ikkyu this time.I also use Ikkyu points (because I'm a platinum member, I get discounts and I can earn Ikkyu points.Currently, Ikkyu is a very important travel advisor for me, even more than JTB). Ikkyu Co., Ltd. is listed on the internet as a company that operates Ikkyu.com, a reservation site specializing in luxury hotels and inns.I booked Ikkyu this time in a hurry, and perhaps due to lack of confirmation, I was not aware that the travel discount had started. (Since it includes the Shinkansen, I made a reservation with JTB...) I was aware that I could use Ikkyu's platinum points to stay cheaply. ) I didn't understand that the price was that National Travel Assistance was used.Also, I didn't have my vaccine passport, which I usually keep in my travel bag, because I had changed my bag, but I did bring a photo email and my number card with me, but from check-in to going to my plans. I only had 20 minutes to go, so I didn't have time to look for it. I've taken the risk of getting vaccinated over three times, so I feel like it would be a waste if I didn't take advantage of it somehow.I understood at the front desk that travel assistance could not be used because the vaccine passport could not be presented at check-in, and I checked in at 7pm, but I have a photo of the vaccine passport and my number card, but I am currently looking for it. I told you that I don't have time.I was wondering if I had used Travel Discount for this reservation, so when I checked the email I received the other day, I found that the price may change if National Travel Discount is applied. ) characters.When I showed the email again to the front desk and had them confirm it, I was told that the Ikkyu application had now been canceled and the price had changed to that of a direct contract with the hotel. I think the payment amount is something like that, but since I applied at Ikkyu, I have not made a direct contract with the hotel, and there was no explanation given to me.If you apply for Ikkyu, you will also receive a point discount.When I asked the front desk for details, they told me, ``My application for travel assistance with Ikkyu was canceled, so of course I would no longer be able to use Ikkyu, so I made the transaction directly.''Here, the part that I, a hotel freak, don't agree with is that [staying at a hotel is a contract, so transactions through Ikkyu are based on the premise that you bring your vaccine passport for travel support, and if you forget it. Although it is common knowledge at hotels that all cancellations and contract changes may occur, customers may not be aware of this, so changes to the contract must be properly explained at check-in. ]That's what it means.When staying at a hotel, we believe that trust, safety and security are our top priorities, so we usually stay at regular hotels or at high-quality hotels.At foreign hotels, some people may find the front staff to be rude, but they do explain the contract fairly well.I rarely stay overnight in Hakata. But from now on, with the opening of a new hotel, I'm going to enjoy hotel life.Things to check this time○Make lots of copies of your vaccine passport, put them in various places in your suitcase, and always bring them with you.Save it as a photo. It is OK to bring your My Number card.○The more urgent your trip, the more you can check the contents in your free time. I think that in the future, more and more people will travel online, where there are many discounts and no human intervention. It is important to read the contract. It is self-contained as there is no human error.○Customers and hotels are now choosing each other. Find hotels around your destination that match your policies. The front desk is an image of a hotel. First of all, look at the front man.However, this time, check-in was at 7:00 pm, and I had plans starting at 7:30 pm, so I didn't have time to check the photo, but when I went back and looked it up, I found that I had proof of vaccination. It is better to take a photo, and there is also a My Number card.It was late at night, so I decided to go back to sleep tomorrow morning.I don't know if Tabiwari will be available in the future, but if Tabiwari is applied to reservations on sites such as Ikkyu, it will be possible to send it as an attachment to accommodation facilities in advance. I don't think there is any such waste.You can also check your vaccination status using your My Number card, but it will take a long time if you do not install the government app in advance.【lastly】I wonder what kind of response the front desk person who was initially in charge of this time would have made the customer satisfied...I learned later that if I had completed the procedure by 24:00 and the hotel had not canceled my Ikkyu reservation without permission, I would have been eligible for the travel discount.I arrived at 7:00 PM and had an appointment for 7:30 PM.I said, ``I should have taken a photo, but I don't have time to look for it right now. , I think God's response is, ``I will be available until 24 hours after you return, so I will be waiting for you.'' What do you think?Also, if you called your office and canceled your Ikkyu reservation without permission and changed it to a hotel contract, you should explain the situation properly, either by leaving a note in the room or by phone.Travel discounts are not a system of discounts from hotels, but are issued by the government to attract tourists.Of course, this cannot be done without following proper procedures, but didn't we have until 24 o'clock to get the travel discount applied?The front desk staff who wanted to hurry were probably bound by working hours, but it seems that some arrived at 11pm, so it would have been possible to proceed with the process from there.When I told him that I had a photo email and my number card, he may have thought that I was lying and trying to force him to apply for the travel discount, but in the morning I showed the person at the front desk a photo of my vaccination certificate and my Individual Number card, and received the explanation, ``I was able to apply until last night, but the time has run out, so I can't apply.''What do you all think?Fukuoka will soon have several foreign hotels.Finally, it will become a city where you can enjoy a variety of hotel life.Actually, I wanted to stay at ⭐️⭐️ this time, but in the morning, while I was installing my vaccine passport from my My Number card, I was sitting on a sofa next to the front desk, and an elderly hotel employee, a long-time customer, was sitting on the sofa next to the front desk. I had a very friendly conversation with an elderly person, and I felt that the gentle expression on his face was a sign of the hotel's continued trust.⭐️⭐️⭐️ I made it.