GLAMPSEASON ～glamping spa sendai～

I made a reservation because it's trendy and you can bring your glamping pet with you! I went with high expectations, but I was surprised (@_@;) Did they clean it? There was a bag of ice in the refrigerator in the room. It's in. Empty plastic bottles were lying around! When I called to ask questions, no employee came even once! The gauge and trash can, which were white with dust, had some spill marks on them, so my sleepover was ruined. . The worst part was the price in this condition...anyway, I was disappointed.

We stayed with 3 people + 2 dogs.Anyway, I was surprised at how dirty the room was.There was so much dog hair that it looked like it hadn't been vacuumed at all, and there was dust and button-like debris under the sofa.Equipment such as the coffee maker had not been wiped clean and was covered in dust.The quality of the food was not good, especially the meat at night.Unfortunately, I don't really recommend it.

We stayed with 2 adults and 2 dogs. The guest room was spacious, but the bed-like bedding for four people took up most of the room, which was disappointing.It was a fun experience to have a hot spring in the room that you can take with your dog.Due to a mistake in our reservation, we ended up with a plan that included breakfast for one night, and we found out at the front desk on the day of the event and asked for a barbecue, but they refused at the time of check-in at 3:00, saying it wasn't available, which was also disappointing. .

I was able to find the location without hesitation.When I arrived, the response from the woman in the kimono was difficult to understand, and when I asked questions, I was worried that I would get a negative response. The woman at the reception at Rantei was very nice.However, at the glamping facility, even though I paid a high price after checking in, there was nothing in the refrigerator and free drinks only started at 5pm. Even though it says it uses free Wi-Fi, I can't connect to it at all, and when I inquired about it, I was always given excuses like the weather, being in the mountains, or that there were a lot of people using it. All I could say was, ``Ah, yes,'' as if I was thinking that I was paying for my phone bill. It's not only just opened, it's crowded and there are a lot of users, but it's not the only time now, so there's no countermeasures taken? Even though you know about it and don't do anything about it, you claim free Wi-Fi and charge a fee, right? When I asked him, he said, ``Oh, I guess so.'' There is no mention on the website about the possibility that it may not connect. There's no point in using a projector because there's no Wi-Fi connection. It's fine for regular camping, but for glamping, I thought it would be helpful to have Wi-Fi, so why not pay a high price for this? To be honest, I'm disappointed in both the response and the way they advertised. I went to the poolside to get the free drinks myself in the rain, and the tour started 2 hours after check-in. . BBQ may have good meat, but there isn't much meat. Is seafood hotpot the main dish rather than BBQ? That's what it felt like. The hot pot was delicious. However, although it came with fondue, the combination was not good and I had too much cheese.It may be my ignorance as I don't know the definition of glamping, but the customer service was far from comfortable.

It was right next to a hot spring inn, so it was great to be able to use the facilities of the inn.Also, I was very impressed by the fact that the proprietress was greeting all the customers at the entrance of the parking lot during the check-in time in a kimono despite the hot weather. As someone who also works in the customer service industry, I was impressed by their hospitality.Since I visited in the summer, I was able to enjoy the pool and had a very comfortable and enjoyable stay. thank you very much.

The pool was great ✨ I was so happy that you could drink as much beer as you like, as well as soft drinks. I can't drink that much.

I went glamping for the first time with a friend. The room was cute, just like the photo, and the food was luxurious and good.However, the response from the male staff at the front desk was the worst. I was very satisfied until I checked out and went home, but when I noticed that I had been called several times, I called back and was informed that the bathing tax had not been paid.First of all, there was no explanation about the bathing tax when checking in or checking out, and instead of the hotel suggesting what to do, I said it would be better if I returned to the hotel. Even if I go home, do I have to come back and pay?I was driving my car for a few minutes, so the phone call without an apology was unpleasant.When I arrived at the hotel, I called the person in charge of checking out, but he didn't offer any explanation or apology, and I was very disappointed because he just looked and acted like it wasn't his fault.Sometimes there was no explanation, so I asked the person in charge to read it and explain it to me.They said that the bathing tax was written on the reservation page, but even after looking everywhere, it was not written there. I'm sure some people don't know that the bathing tax is not included, so I think it's less likely to cause trouble if you list it somewhere on the page.Before checking out, I said I wanted to go again, but I don't want to use it again if something like this happens again.

I used it the other day.Since I was also staying with a dog, I called the contact information in advance to confirm. I was treated by a man, and he was able to help me with the conversation, but I was disappointed at the beginning because he kept saying "yes" and "yes" in an uncomfortable manner and sounded unmotivated. Did.When I got there, the woman at the reception was cheerful and pleasant, and I had a good impression. There was a spacious dome tent room with an open-air bath and a dock run, so I was able to spend a relaxing time there. However, the bathtub in the open-air bath was so slippery that I almost fell over, and since the hot water was being circulated, I thought the bathtub had not been washed, so I couldn't feel comfortable using the open-air bath. It was.There were good and bad points, but I think it's a valuable hot spring where you can spend time with your dog.If you can improve it, we will be able to spend more comfortably, so we appreciate your cooperation.It will be added. A few days later, when I used the same room, the sliminess of the open-air bath had improved!

I used it with 3 friends.The rooms were exactly as I imagined them to be, just like the photos on the website, and were very nice.Both dinner and breakfast looked gorgeous and delicious.However, I was a little concerned that there were weeds growing on the path from the guest room to the poolside.Here are the reasons for the ☆1.Originally, I was planning to give it a rating of 4 or 5 stars.In short, the attitude and response of the front staff was terrible. This is the first time I have been treated so poorly.*This facility is like a sister facility to Rantei, and check-in and check-out are done at Rantei's front desk.After checking out, I was shopping at a shopping center about a 20 minute drive away when I received three missed calls.When I called back, the staff member who was in charge at check-out told me that the bathing tax had not been paid.However, we were never asked about the bathing tax at check-in or check-out (we thought it was included in the room rate), so it seems to be the fault of the front staff. Masu.Then, on the phone, he asked me, ``What should I do?'' without showing any signs of being offended.(At that point, I felt very uncomfortable.I don't know what kind of manual the facility has, but since it was a mistake on the facility's side, wouldn't it be common sense for the staff to come and collect the money or for the customer to come and collect the money? )However, I thought that if I continued to talk on the phone, he wouldn't get any attention, so I replied, ``I'll go from here,'' and called it a day.After that, I went to Rantei and asked the woman at the front desk to call the person in charge of check-out and made the payment, but this time there was no apology for the lack of explanation or apology for the inconvenience. The only apology I received was, ``I'm sorry that you had to come,'' and I felt like I was reluctant to say it. (Do not lower your head.)In the end, they started making excuses like ``the customer left too soon,'' which was really unpleasant.(We stayed outside for a few minutes after checking out, so if you followed us right away, we would have made it in time.)I was not satisfied with the response, so I asked someone higher up. However, the person didn't even say his name, so I kept wondering who you were. He apologized and gave an excuse. (First of all, shouldn't you come with me when you call the person in charge?)Everyone makes mistakes, so if you apologized properly the first time, I think I would have been able to convince myself that things like that happen, but from beginning to end, I acted as if it wasn't my fault and pretended to be remorseful. I couldn't. (I'm sure you really think it's not your fault.)The person was a man wearing glasses and wearing a tag that said "Intern".If it was a mistake made by someone in such a position, shouldn't the boss immediately step in and follow up? I think so too. I can easily imagine that this is a workplace where even the Houren Minister is not considered to be very good.I was thinking of using this service again in the future, but I don't think I will use it again considering that person might treat me in the same way.It was a wonderful facility, so I can't help but feel very disappointed.Given that you are in the service industry, I think it would be better to understand that just one person's actions can change the impression so much.The staff at the glamping facility and the female staff were all very pleasant, so I was especially impressed.I pray that no one will be affected by this kind of damage in the future.

My family and their dog stayed here with breakfast and dinner provided.The room I stayed in was clean and satisfying.However, the dinner was very disappointing, both the meat and seafood were tough and not tasty. The soup has a weak taste. I guess it can't be helped if you think of it as BBQ rice, but it was too lacking compared to the price. .The Western food basket for breakfast was delicious.It was also disappointing that although there was a coffee maker (the type that you use by inserting a plastic bottle) in the room, there was no water bottle.This is the first thing I thought was wrong.I went to a place that looked like a shed to get some free drinks and juices, but there were about 3 young part-time college guys there.When I went there to get a drink, they didn't say anything and were playing with their phones, and I wondered why there were three of them here when they looked like they were bored. I tought.Among the free drinks, there were several types of beer, several types of bottled beer, and one beer server.The beer server didn't know what kind of beer it was, so I asked a part-time college student if it was this beer. When I asked, ``Oh, what is this beer?'' ``What is it?'' ``Ah, Sapporo?'' I was told that there was no mention of Sapporo beer anywhere on the menu. I was deeply disappointed by the poor quality.I thought the glamping facility was a slacking place for the employees of the attached hotel.I recommend staying overnight without meals for those who are coming.I started to feel like glamping was a good idea for me.