Club Med Sahoro - Hokkaido

My family of 5 had a great time in this resort. Food was decent and the ski instructors are awesome!My teenager kids enjoyed the endless soft serve cream at the buffet line and ice chocolate from the bar.If your intention is just to enjoy snow and skiing, this resort is great!

I used it for the first time on a mother-daughter trip. |The rooms are clean, and beds are made and cleaned every day. …

Staying for four nights and skiing for three days, the weekend buffet will be particularly generous, there are performances every night, and you can drink all you want, so you are not afraid of going hungry. Although the ski instructor depends on fate, overall it is a good experience

Subject: Urgent: Billing Discrepancy and Service Issues during My Stay at Club Med JapanHi Club Med Japan leaders,I hope this message finds you well. I am reaching out to address several issues I encountered during my recent visit to Club Med Japan, specifically related to a billing discrepancy and service concerns. I believe there are crucial aspects of your service system, especially regarding team communication and information updates, that need immediate attention.To provide a detailed account of the situation:Day 1 (Friday, December 8, 2023):I rented ski equipment for four individuals at the shop after checking in.Day 2 (Saturday, December 9, 2023):Due to heavy rainfall, the ski resort experienced melting and freezing conditions. In light of this, I sought to return the ski equipment for a refund. I received assurance from the first Club Med staff (a lady), and upon confirmation from the shop, was told that the adjustment would be made during check-out. I explained that my younger daughter would still use her equipment for a ski lesson, but the rest needed to be returned due to the adverse weather conditions.Day 3 (Sunday, December 10, 2023):I received notification that all ski activities were closed in the entire resort due to the adverse weather conditions, causing the ski field to melt and freeze. I promptly returned all the ski equipment to the shop, and they assured me it was refundable.Day 4 (Monday, December 11, 2023):During the settlement of my bill, I discovered charges for two days of ski equipment rental (December 9 and 10). The front desk only granted a refund for one day and directed me to resolve the issue with the shop directly. This is where the most disheartening experience occurred.When I approached the shop staff (a man) and requested assistance in processing the refund, I was met with an unexpected and inappropriate response. The staff member attempted to educate me with a metaphor seemingly designed for a child, saying, "You rent a car and put the car in the car park without driving it, that doesn't mean you don't need to pay for it." I found this comparison highly unprofessional and was shocked by such an interaction at a five-star resort.Due to the urgency of catching my flight, I reluctantly paid the incorrect bill and left, feeling frustrated and disappointed by the overall experience.I kindly urge you to thoroughly investigate this matter and address the underlying issues to ensure such incidents do not recur. This will not only preserve the reputation of Club Med but also contribute to a more positive experience for future guests.Your prompt attention to this matter is greatly appreciated.

A place where you can enjoy friendly and cheerful GOs, mini club service, various programs, and a healthy and delicious buffet made with fresh seasonal ingredients from Hokkaido every day! …

Great environment and serviceIn addition to being able to ski wellAll three meals were very deliciousThere are many activities to participate inGO is also very kind.Very fun vacationcertainlyYou can also have a good restThe room was very comfortableSo after a long day of activitiesYou can also have a good sleepPreparing for tomorrow’s activitiespush push

Fantastic ski resort for the family! A typical Club Med experience with activities scheduled for the whole day. Not to mention the unlimited booze, day and night. …

Our ski trip in March 2024 was truly remarkable, thanks to our ski classes with instructors Jardine (1st day) and Bara (2nd and 3rd day). Bara, in particular, stood out with her exceptional talent and clear, simple explanations. …

One of the best family skiing holidays we have ever been on. Everyone we had the privilege of encountering at ClubMed we friendly, energetic and helpful. …