湯布院 樂涌

Although the environment is quite remote, it is all because it can be so quiet and the air is good.The hotel rooms are well designed and equipped, clean and quiet. Japanese bathrobes are also prepared for guests to try out the feeling of Japanese clothing and to make it easy to enter and exit the villa. There is also a manual in the room for guests to take note of when soaking in hot springs, so that guests who are new to hot springs can have a thorough understanding.The dining arrangements are very careful, with different times for guests to choose from. The dishes are exquisite and sumptuous, with full color, fragrance and healthy ingredients. Due to gastrointestinal problems, I cannot eat raw ingredients such as fish and fish. The hotel has made adjustments and made changes to the menu.Finally, I have to mention that all the waiters in the hotel have good attitudes and excellent performance. Even if they don't understand the language, there is no problem. They all understand and express themselves attentively.

The food was delicious and the staff's service was attentive.

The service staff are cordial, thoughtful and courteous, and are attentive to every detail.Akiko Harada ManagerEven after we've leftStill providing some of our information and translation services

One word: wonderful.Although I work in the same hotel industry, I can learn from him.I was impressed by the customer service. All the staff are full marks. 💯

This is a newly opened hotel in early 2024. When I saw it on the Internet, I didn’t find many traveler reviews, but based on the photos on the hotel’s official website, it seemed that each room had its own beautiful outdoor hot spring bath, so I brought I booked this new hotel with the intention of trying it out.Overall, the hotel rooms and private outdoor hot spring pools are great, and the hotel service is very friendly. The only nitpick is that the food and beverages are not in place.Hotel landscape facilities: It is located in the middle of the mountain. The location is very quiet and very convenient for self-driving passengers. Passengers taking public transportation will have more trouble getting in and out. They need to reserve a shuttle bus with the hotel to get in and out. There are beautiful landscapes inside and outside the hotel. Walking in the hotel, I feel very relaxed and quiet.Room hot spring house: The room is very new and comfortable. Because it is a newly opened hotel, there is no unavoidable smell in old hotels. The bed is very comfortable and the softness is moderate. The room refrigerator also comes with free beer and hot springs. Water, delicious tea bags and capsule coffee, and the bathroom supplies are also very high-end and elegant. Men and women have prepared red and blue bags with useful supplies inside. The outdoor private hot spring pool is beautiful. In a small space, the hotel has carefully designed a beautiful courtyard. You can enjoy the beautiful scenery while taking a bath. It is also very hidden and not afraid of being seen from the outside. I like the bathroom wall very much. Open the transparent window and you can see the beautiful view of the courtyard. When I got to the room, I was very relaxed and didn't want to go out at all.Catering: We were looking forward to dinner very much. We came to the restaurant at the agreed dining time and enjoyed the kaiseki meal prepared by the hotel chef. While waiting for the food to be served, we discovered that the chopsticks on the table were actually disposable, no-wash chopsticks. , people are very shocked and feel that it does not match such a high-pressure environment and meals. I don’t know why you use disposable chopsticks? The drinking cup is a large glass of about 500cc, which is a bit too big and heavy. It also doesn’t feel suitable for this type of restaurant and cuisine. The presentation of the meal is beautiful, but the taste of the food is relatively ordinary. . The chef will come out from time to time to greet customers and is very polite. Overall, this meal was quite a fly in the ointment, and I very much look forward to better catering in the future to complement the already excellent hotel facilities.Overall, I like this hotel very much. The service staff is very kind and the hot spring bath in the room is very comfortable. Although the food is a bit lacking, my family and I had a very wonderful stay here.

The sincerity of the employees is amazing.The chef is at a level that surpasses that of Michelin.

you can have a wonderful timethank you very much.They were also helpful in dealing with food allergies.My daughter was 2 years old, so I cried sometimes.There was one, but there wasn't a single unpleasant look.Is there anything I can do to help? ttoI was really happy to hear from you. The food is also very goodThe chef came to give an explanation.What would my daughter like for breakfast?I am very satisfied with the taste and consideration given to me. The temperature of the bath in the room is adjustable.It was necessary, but it felt good.I would definitely like to visit here again.It was a wonderful trip and memories.