I made a reservation through Agoda, but my travel schedule changed, so I canceled it and made a reservation for another day, but the existing reservation was a non-refundable plan. When I made the reservation, I didn't know it was a non-refundable plan because it was written so small. Still, I contacted Agoda to inquire about a refund just in case, and they said they would do so if the hotel management allows it. So, I politely sent several emails to the accommodation asking for a refund with hope, but the response I received was that refunds were absolutely not possible. Then, I asked if it was possible to revert the previously canceled reservation instead of a refund, and the reply was that it was not possible, saying they did not know how to do so. If you don't know how to do it, shouldn't you ask Agoda? I was embarrassed when he suddenly said he didn't know. There was a way to get a refund somehow, but it seemed like they just wanted to eat the cancellation fee. There are more than two months left until the reservation date, but they say that since it is a non-refundable plan, there is absolutely no refund possible. Looking at other Agoda refund reviews, if there is a lot of time left until the reservation date, the hotel is willing to be flexible and provide a refund. I presume that the hotel sent a response directly to the customer without even inquiring about the refund from Agoda in the first place, but I ended up having the worst service experience due to the insincere response. I only lost my lodging expenses due to a mistake in clicking. If you have any possibility of changing your travel itinerary, keep your eyes peeled and check to see if there is a free cancellation option. It's really the same experience as 7H ㅆ ㄹㅓl 7ㅣI made a reservation for Agoda, but my travel schedule changed, so I canceled it and booked another day, but the existing reservation was a non-refundable plan. At the time of booking, it was written so small that I didn't know it was a non-refundable plan. Still, I asked Agoda for a refund just in case, and the accommodation said it would give me a refund if they allowed me to. So I sent a number of e-mails asking for a refund in hopes of the accommodation, but the reply was a non-refundable. Then, when I asked if I could return the previously canceled reservation instead of a refund, the answer came back saying that they didn't know how to return it. Shouldn't they ask Agoda if they don't know how to do it? There is a clear way to refund it, but they just wanted to extort the cancellation fee, so I thought they were anxious. There are more than two months left until the reservation date, but since it is a non-refundable plan, it is absolutely non-refundable. According to other Agoda refund reviews, if there is a lot of time left until the reservation date, the hotel will give you a refund. I assume that the accommodation did not even ask Agoda for a refund in the first place and immediately responded to the customer, and the nocuous response resulted in the worst service experience. By clicking, the wrong accommodation cost was wasted.