The location is for the new area, so I think it's good for those who want to mainly enjoy the new area. Other areas are far away.Customer service requires compatibility, so if you meet someone who isn't compatible with you, you'll be disappointed. Generally, they're all nice people.This hotel is for elderly people and people with disabilities. I thought it was definitely not what I expected, so please be careful if you stay there. In particular, the stairs in the lounge are beautiful, but there are no slopes for people with walking problems, so wouldn't it be difficult? I thought.Reserve Fantasy Springs Hotel from the official website for the purpose of purchasing Magic Pass. (Successfully canceled and picked up)I'm glad that I was able to stay overnight and experience Fantasy Springs, but I had high expectations before I went and felt disappointed.◯The room is a bay area side superior room. (Actually, I wanted an alcove room because I admired the rose court side and the alcove bed, but this time I didn't have that option and it was a miracle that I got one, so I decided not to expect a room.)The room happened to be close to the elevator, so it was pretty convenient to get around, and I enjoyed the interior and view even if it wasn't a park view, just looking at the resort line. The amenities and daily necessities in the room are satisfactory. Panasonic's Nano Care, separate pajamas, and cooling sheets are convenient and high points. It would be nice if they also had tea available for people who don't drink coffee.Room facilities: Air conditioner doesn't work at all. The cooler had a cheap, toy-like feel to it. It was a hot day, so I would have liked it to be a little more effective. It is unknown what manufacturer it is. What do you do in the middle of summer or winter? The bath was okay. I wish the bathtub was a little deeper so I could relax more. The shampoo lathered well, so I think it's probably a good product. As for the cooler, I paid 70,000 yen for this equipment. I was a little disappointed. Many business hotels have air conditioning, which is better.The route from Maihama Station to the resort line to the guest room is long and tiring as there is also confirmation of accommodation. My personal impression is that when your accommodation is confirmed, you don't feel welcomed, but rather feel intimidated.(Even more so since I'm from far away)I could get a proof of accommodation and buy a Magic Pass, so I stopped by the Welcome Center on the 2nd floor of Maihama Station, which seemed to be empty. I regret it. I wanted to go to my room and rest, but it was already too late. It's hard to go back. If you're planning on going, it's only open until 4:00pm if it's empty, so if you're passing by Maihama Station before going to your hotel, you should definitely stop by.It will be smoother and safer to get at least a proof of accommodation (if there is space). Without it, you won't be able to use the gate, and you won't be able to freely enter and exit the new area. I feel like I was able to buy a magic pass as well.If you want to check in online, I think it will be much easier if you stop by here because you won't have to go to the hotel much anymore. If there is one, it's at least a Happy Entry passbook.If you arrive at the hotel without receiving a certificate, it would be a good idea to show your name and room key from the app. Screenshots of the app screen are not allowed.I wish the accommodation certificate would be digitized and included in the Disney app as soon as the hotel reservation is completed. I think it's a hassle for both of us. I wonder if it can't be mechanized.Isn't it possible to create a system where automatic hotel doors won't open unless you hold it up? It was a pain to have to do it every time.Online check-in is very convenient. The front desk gets very crowded around 3:00 pm, so even though I'm tired, I feel like I have to wait in line. Setting up online check-in depends on the time you arrive at the hotel, but I think it's definitely a good idea. Apparently there is radio waves inside the hotel, so you can use your smartphone inside the hotel. It's easy. The room number will also be displayed. You can take your luggage and go straight to your room.Also, around 15:00, there were people handing out welcome drinks.I don't want to spend a lot of money on a hotel just for sleeping, so even though I dream of Disney hotels, I rarely stay there. This time I wanted to be sure to enter the FS area and experience the attractions, so I made a reservation.It's been 20 years since MiraCosta when I was a kid, so I was looking forward to it and had a lot of expectations, but I had too high expectations before I stayed there, and the bell desk and other staff members I stopped at first were super rude. The response was very disappointing. I think it may have been a waste of time, but I think it was a rude response.The setting this time is Duchess and non-Disney.There wasn't much of a Disney character feel to it, and it just felt like a pretty hotel, so there wasn't anything that appealed to me.I think the customer service at the front desk, restaurant, and lounge was good.I could see that the front desk staff was attentive to the bell desk staff.I wish the people at the bell desk would try to be more friendly and gentle in their responses. I had to wait, and the response was very indifferent, which was stressful.When I tried to ask something, the questions I happened to ask were all related to the front desk, so the response was as if it were the front desk. This is the most disappointing point.The bell desk is the first thing guests see when they enter the hotel. I think that really sets the impression of the hotel.It's my first time staying here, so I've done a lot of research, but there are a lot of things I don't know and I'm worried about it until I get there.The person at the service hotline number I called when I had a question from my room was kind, and I thought it was just Disney.Since it's new, I don't think they should take it lightly, but they listen carefully to what the customers have to say, and if they don't understand, they check with them and give solid guidance. I think saying the wrong or inappropriate things is the worst thing you can do at work, especially at Disney.It's an important occasion that comes once in a while for our guests, so we want to create good memories here as well.If I have a chance to go next time, I hope I can stay more comfortably. For now, you have to stay at this hotel to buy magic. If I wanted to buy Magic, I'd stay there again, but personally, I wish they would allow you to buy Magic Passes at all Disney official deluxe type places.