アルファテラス恩納ヒルズ

The environment is good and the space is comfortable. The kitchen is fully equipped with all the utensils. It’s no problem to cook anything. But if the room next door is very noisy, it will easily be affected (the sound insulation is slightly poor), but overall it’s not a bad space. It has a split-level room on the first floor, a bathroom on the second floor, a kitchen and a living room. and a bathroom

We are foreign tourists. This is an apartment managed through a property company. We only received a set of passwords before checking in. When we arrived in the evening and wanted to open the door to check in, we found that the electronic code lock was broken. There was no response at all when we entered the numbers, so we had to call the emergency. When I called for help, I had to wait to be transferred to the translation center for a three-way call. I immediately informed me of the accommodation location and that the electronic lock was broken. There were no other guests at the time, but I still had to confirm the reservation information and the quality of the three-way call. No, it took a lot of time, and there was no immediate help to let us in. There were three children in our group. It was very hot and mosquito-infested at night, and the children were already crying. The connection was disconnected in the middle of the talk. , and if I call again, I have to be redirected and wait for translation, or I have to call again. In the end, they informed us of the spare key information so that we could enter the room. It was already an hour later, and we were all locked outside. , and spent an hour on expensive international calls. After finally entering the room, I wrote a letter to complain, and the management company said that there was a toll-free number that could be called, but no one informed me of this information during the one-hour call, and I canceled the phone the next day. When we checked in, we were delayed because we were dealing with a child, so the management company sent a letter saying that they would discuss a refund plan and ask us to check out immediately. I also stated that we could pay the extra fee for late check out, but waited until the evening before replying again without offering anything. Compensation or refund. In the absence of a receptionist, ensuring that the door locks can be used normally should be the most basic state of a hotel. These communication channels and processing processes are very unfriendly to us. Perhaps because we are not Japanese, we are specifically looking for I came here to celebrate my family's birthday in a private apartment, but I encountered such an unpleasant accommodation experience. The accommodation fee is actually not cheap. If anyone still wants to stay here, please consider other rooms. There are many other good hotels in Onna with the same price.

[Just like a house]It's more of a home than a hotel.It's a maisonette-style room with cooking utensils, a washing machine, and a dryer, so you don't have to bring a lot of clothes or go home to wash them.I can spend so much time relaxing that I wish I could live a normal life. I have given the service a 3 because there are basically no employees.

When I came to Okinawa, I only stayed in hotels, but a friend recommended it to me and I decided to try staying in a condominium for the first time.I stayed in a room whose interior had just been renovated. From the moment I walked in, it was very beautiful and I felt excited, and unlike a hotel, I hardly ever meet other people, so I realized that it was also attractive that I didn't have to worry about anything and didn't feel stressed.When I checked in, I was given an explanation as it was an electronic key, but at first I had a bit of a hard time because I wasn't used to it, but once I learned it, there was no problem.The weather was a little bad that day, but I was lucky enough to be able to see the sunset from the living room and spend a luxurious time gazing at the sunset on the west coast and the ocean.There are several restaurants nearby for dinner, and we ate at a local izakaya, which was delicious. The staff introduced us to a famous Okinawa soba restaurant nearby, and we went there for lunch the next day. It was also delicious.This time I stayed for golf purposes as part of my travel support, but next time I would like to stay at a time when I can play at the sea.

It was so spacious and comfortable for 4 of my friends plus an infant. There are a lot of things within a few minutes drive, so it was very convenient!

This is a very beautiful hotel and I would like to stay there again.

I'm glad that the dog is okay, but the floor is full of scratches and dirty. The bedroom was clean and not uncomfortable. Recommended if you are traveling with a large group.

The private Villa is new except for the swimming pool and other facilities. It can accommodate eight people in one building. There is a bathroom on the first floor and a bathroom and living room balcony on the second floor! The price is not cheap! It’s a long walk to the convenience store! Must drive!

I would like to rate this as a reference for those who are planning to book this hotel in the future. First, on the morning of my stay, I suddenly received a phone call asking me to come to the office to pick up the keys. It is a 40 minute drive from the hotel to the office. When I told him I didn't know there was such a rule, he emailed me. One point tension with. When I tell them I didn't receive the email and didn't know about it, they confirm. the reply. I got a call back and was told that it was a mistake on the agency's part as they did not send an email. I was instructed to leave the key in the room and to enter at will.I was still regretting that I had made a mistake in choosing this hotel, but when I arrived, the jacuzzi I saw in the photo wasn't there.Refrigerator power supply is out of order (refrigerator cannot be used)Similarly, power supply failure of home appliances (pot/microwave cannot be used)No towels replenished and no cleaning during the stay(They say they will clean it if it takes more than 5 days)I felt like crying.Should I call the office and tell the person who came to clean the next day that the power was broken? I'm just here to clean. That's what I said.This is the worst accommodation ever. Where are the Japanese stories? I think it gives a bad impression to people overseas. Everyone please be careful!

a good word