I went with my family for the first time around 12:30 on Saturday, September 14th. The purpose was to pick grapes and take a bath. The customer service and response at that time was the worst, so I will write about it in detail.At first, I didn't know where the grape picking was, so I went to the reception desk in the building where the baths were located. An older man took care of me and showed me the way to the grape-picking facility, but he told me that the parking lot near the facility was full, so I should walk there.It was a hot day with a maximum temperature of around 35 degrees, so even though I didn't want to walk at all, I ended up walking up the path for more than 5 minutes. In fact, the facility's parking lot had more than 10 empty spaces!Normally, it was such a hot day, and the building reception and the grape picking facility reception were not crowded at all, so I should have checked on my cell phone, but I guess they just assumed I should walk. I'm the receptionist in the worst building...By the way, it takes less than a minute to get from the parking lot of the grape picking facility to the grape picking reception desk!Next, I will write about the customer service and conditions at the grape picking facility in detail. On that day, there were three species: Kyoho, Niagara, and Delaware. Although Niagara has a sweet taste, there were very few people around, probably because it has a unique taste.As expected, Kyoho was the most delicious, and although it wasn't crowded, it had the most people out of the three types. Although the Kyoho grapes here are sweet, less than one-twentieth of the grapes are completely black (see attached 1st photo). The reason seems to be that visitors are asked to remove each cluster before the large clusters turn completely black. The black bunches we were looking for and taking were all small bunches. Of course, the darker the color, the tastier it is.I was looking for only small black tassels and removing them, but the elderly, white-haired male manager suddenly said to me, ``Please make sure to remove every tassel!'' The way he said it seemed preconceived, so I replied, ``I have received that explanation, and I have not taken it that way,'' but instead of apologizing, he replied, ``I still want you to take the whole bunch.'' "I didn't explain it to you, and I was watching what you were doing," he said again. As I wrote earlier, we were quickly searching for and removing only the small black tassels, so it seems that we mistakenly thought that we had only taken part of the tassels. Also, I knew from the explanation that I would like to collect each bunch at the time of reception. After that, I received a token apology, but I continued to feel very angry and uncomfortable! ! By the way, I feel like the administrator is always monitoring the Kyoho zone...After that, I decided to go back down the road and go to the bathroom. I bought a bathing ticket from the ticket vending machine there, and in small print there was also a discounted bathing ticket for grape picking visitors. Since there was no other information, I ended up buying 3 regular bathing tickets without realizing it. Also, at the bottom of the ticket vending machine, there was written in large letters, ``There will be no refunds even if you buy a ticket by mistake.''The bathing discount for grape picking participants is 100 yen off per person and 300 yen off for a family of 3, which is a reasonable amount, but it was written that there would be no refunds, so I gave up. However, for future visitors, I asked a middle-aged woman at the reception desk, ``People won't notice the discount just by looking at the sign on the ticket vending machine, so why don't you post a discount notice at the entrance of the building or at the grape picking reception desk?'' '', and the woman replied, ``You should be able to tell the discount just by looking at the words on the ticket vending machine, and if you complained when you handed the bathing ticket to me, I would have refunded your money!''It was written in large letters that there would be no refunds, so I thought it would be impossible, so I didn't complain, but I was really surprised because I thought that the normal response was to complain and win. !We explained the above-mentioned error in parking lot guidance and the rude manager inside the vineyard, and asked if we could get a discount as an apology (it was originally a normal discount...), but the woman said, "I can't do it because I wasn't the one who accepted the bath ticket," he said as he called an older man from the office. I explained the same thing to the man, but instead of apologizing for his mistake, he kept making excuses, and in the end he said, ``They don't offer refunds like that!''(No, no, the woman next to you does it, right?) I wish I could have said that at the time...but as you get older, you become less tactful... Too bad (>_<)Finally, I have attached a second photo of the pitch-black Kyoho that was sold next to the front desk. As my family said, the colors are completely different. It is probably grown in a different greenhouse. By the way, the taste is also different between pitch-black Kyoho and not-so-black Kyoho. For me, I don't understand the point of having to collect every bunch when there are almost no Kyoho grapes where the whole bunch is completely black. If most of the Kyoho grapes are completely black, I think it would be better to consider the appearance of the rest of the Kyoho grapes and take each cluster, but at present, there are almost no Kyoho grapes that are completely black, and there are only a few small clusters. Given the current state of blackness, I think it would be better to cut out only the black part, since the rest will be more likely to turn black, right? ! Also, in the current situation, if you are asked to take the entire bunch, I feel like you are being told to eat it all, even if it is a little less sweet...it's all you can eat...In conclusion, the service is so bad that I will never go there again! ! !If you cannot see the photo, please check the profile section.By the way, the issue mentioned in another review about the number of tickets on the ticket vending machine not being listed has not been fixed yet! !