I stayed for one night on 2023.8.20.I went there after looking at past reviews, and overall, I think they have improved a lot, so my impression is that it wasn't bad.As a service industry, I didn't really feel that there was a philosophy of wanting to impress or please customers. It feels like staying at a business hotel or a national lodging house.・There were almost no insects inside the tent. There were reviews about frogs clinging to the outside of the tent, but that's to be expected since we're visiting an animal's habitat.・There was a review that said the bed sheets were not spread out, but our tent had them. We used an extra bed for two people, but it wasn't laid out, but I didn't feel bad about it.・There were reviews saying that the flame of the BBQ gas stove was weak, but once the grill griddle gets hot, you can grill meat with high heat without any problems. The person who wrote the review saying that the fire was weak probably misunderstood that it was meant to be roasted directly over a fire.・The all-you-can-drink kitchen car is open until 9pm, and is now open every day regardless of the number of customers. Beer is craft beer. A fruity one. However, even though the wine was in a barrel and had a nice atmosphere, I was surprised that it was lukewarm. These are the qualities of managers and executives. Things like this happen because we don't have a "philosophy" as to why we opened a business aiming to become a service industry.・The homepage is difficult to understand.The amenities are only listed as "bedding". After asking on the phone, I finally found out that he had pajamas. The range of interpretation of "bedding" varies from person to person, and it is the service industry's "guess" sense to describe it in detail to avoid misunderstandings, but since we don't even know that, we feel that there is no philosophy.・It's difficult to connect by phone. When I tried to ask a question, I just heard an announcement saying, "We are currently out of business hours." Over and over again, it gradually connects.I looked all over the homepage and it was written at the bottom. Yes, it was written there, but I thought it might be difficult to understand, so I entered the phone number in the reservation confirmation email.It is the job of those working in the service industry to take care to write down the reception hours below the information. Because of this, you end up feeling like you're staying at a national dormitory with poor service.・I was told that there were cups, plates, spoons, etc., but in reality, there were smaller cutting boards, cutlery for serving, and smaller platters than I expected. This is the kind of thing you should put a photo on your homepage to reassure your customers.I'm trying my best, but I'm not good at it.・The cloth in the center of the facility where the firewood was piled up was also torn. I couldn't believe my eyes if this was really a luxury resort that costs tens of thousands of yen per night.・The hot spring was good.・We make our own morning smoothies, one per tent. At first, I thought it was too stingy to have one for each person, but after making it, I realized that I can't drink a lot of smoothies, and that amount was just right. If the staff had explained that to me from the beginning, I wouldn't have had to feel like they were being so stingy. .Really, small accumulations add up to negative points.・It's impossible for staff to serve customers with chin masks. . I have no idea why I work in the service industry.Overall,It lacked the essential elements that a leisure facility should possess: ``impression, consideration, and an understanding heart.''Furthermore, I didn't feel that what we were providing was the services of a luxury resort.I think that's why there are so few repeat customers.It's not bad, but it's not a facility I'd like to visit again.