Although it has high ratings on many information sites, I was so disappointed that I didn't want to give it even a single star.I stayed in a Japanese-style room in the middle of winter, and I had to turn off the stove at night because the hot air was blowing through my futon, but it was so cold at night that I couldn't sleep because I had a headache and dizziness. The condensation freezes and the room becomes so cold that the door cannot be opened. Only one comforter will be provided per person.The bath is small, and the large one can accommodate 3-4 people, but the washing area can only fit one adult, and the other bath is small, 0.75 tsubo in size, and only a trickle of hot water comes out in the shower. . Some people have written that the hot water doesn't get cold, but this is probably due to the heating in the dressing room and the floor heating, not the quality of the hot water. On the second day, both heating systems were turned off, so I had to cool down the water.We were told to enjoy the view of Mt. Yatsugatake from the window, but there were dirty sandals lying on the balcony full of dead leaves, so what was the point of enjoying it? Even though there wasn't a single dead leaf falling in the villa next door.The meals are piled high with appetizer salads, and you'll get bored with the monotonous taste. I also had a problem with lukewarm pumpkin soup that didn't taste like pumpkin. Only a small amount of meat was served, and I was surprised to find that the main dish, pork loin, was sweet meat roasted with apples. The drinks provided for breakfast were only milk and vegetable juice, and even when the bottles were empty, they were not refilled. The thinly sliced bacon that came with the egg dish was less than 5cm long, which surprised me as well.There is no rice throughout the morning and night, and only warmed commercial grade sour bread is served. It's good to stick to local foods and pesticide-free foods, but I couldn't enjoy them leisurely because they were all things I wasn't used to, such as shriveled spinach and beets, and the seasoning was crazy. No cutlery such as salt and pepper will be provided. Breakfast is surprisingly slow at 8:00 or 8:30. Even though I ate my food in a hurry, it was served so late that I couldn't make it in time for the 10 o'clock ski class. You mentioned that there is no fish available because it is deep in the mountains, but I know of a pension in Kiyosato that serves delicious nigiri sushi.I don't want to provide a toothbrush set that I don't know what is used in it, and even though I wrote the reason for not providing amenities, I feel it is contradictory that instant coffee and cheap body soap are provided. .The only thing I was grateful for was that hand towels and bath towels were provided.There is no place provided to store ski equipment, boards or boots.Worst of all, the food was not palatable and the children said they would never stay there again. I couldn't find the taste of a "fine restaurant". However, what my family was looking for was not the taste of a high-class restaurant, but simple, ordinary food that anyone could enjoy.I can't understand why it has such high ratings, including on other rating sites. Before worrying about vegetables covered in pesticides, wouldn't it be better to do something about the balcony full of dead leaves and the dusty hallway?I would like those who are planning to stay here to be aware of these opinions. Apparently, it's customary for people in the same industry to only leave positive comments on sites.