Jane's House Hotel

It's better to stay at the Paviljoen Hotel Jl. Genteng Sby... Murmer is clean, abundant culinary delights near TP

The hotel is haunted, apparently, people who stay there are rare, I got information that at night at 2 in the morning I like to hear the sound of people washing in the back, and people walking on the stairs. Security service is also not good,

For those who have never stayed here, it's better not to give in to the bad ratings. You don't know the truth. And he wrote the chronology himself. & he said the mother had apologized. & in the video the security also apologized too.There, it's not just security that works there. There are also some people who don't know anything but are affected.

Security said that humans are cunning, try sir/mas... Have you ever stayed in a hotel??? Don't just work but don't know the role of the place where you work

Change employees

Yes, I want all the employees there to be fired, the service is not good, not because I want to be served like a star hotel,Here I just regret it, Security is the one who kicked me out, I am the room renter, on 05-28-2024 I was on my way from Bali to Kotatasikmalaya, but I had to transit in Surabaya, because the train journey would start the next day on 05-29-2024 At 5.30 WIB, so I booked at this hotel, because this hotel is called a cheap hotel, right? (Not that you can't afford to book a more expensive hotel) because it saves your budget, because it's only made for transit. Before they left for the station, I told them Family, if you want to go out, please take the key with you, don't give it to the FO, or anyone at the hotel, because I want to continue sleeping there until the CO's deadline, it turns out that when they want to leave the hotel, they ask for security for the room key, they say no you can bring it, and my family has told the hotel (Scurity) that my brother will come back here after taking us to the station, and Scurty said it's okay, I'm the one in charge here, so he gave the key to the father. So the story starts from Here.After I took my family to Gubeng station at 4.30 WIB, until departure at 5.30 WIB, I returned to the hotel, to continue resting.Within 10 minutes of my arrival at the hotel, security came, asking, sorry, sir, who are you? I said I booked this hotel for my family, you can check at the FO, and he asked if I wanted to continue or not, I said no. ,then the security said "You are indeed a cunning human being, really cunning" you immediately get out of here, because you can't change rooms with other people, then I asked how can I be cunning, whereas I ordered 2 rooms, using my KTP, and I only used 1 room to continue resting, with a constant tone of expulsion he still forced me to leave, I was still strict with the hotel rules during my stay, well because he couldn't talk to me nicely that's where I started recording and making this damn hotel viral.So for netizens who don't know the story, and say, you can talk about it nicely, from the start this security guy has been talking bad about me.In the end, after I got angry, the lady came and apologized, she said that the security guard had not worked there long, so he didn't understand the existing SOP. If guests cannot be evicted if someone is still using the room they are in, until they check out at 12 noon.Because I was said to be a cunning person, that's where I didn't accept it as if I was harming the hotel, and there I still have my rights. Until 12 noonSo that's the story,Indeed, I admit that the FO service is friendly, but I don't like the security, especially the ladies whose mouths keep talking. Because asking whether to continue or not is not his domain, but the duty of an FO.Please improve the human resources who work there, they really have to understand the world of hotels.

Hopefully the hotel management can be even better. And increase evaluations in service

It's better to replace the guard lady who is screaming at you without pause... I swear it's not very comfortable...

Fear of being expelled

I help give 5 stars, because I hope there will be changes to this hotel, especially the service & SOP which is not clear and not conveyed to customers. Source of information from TikTok (AGSP.ID) 🙏🏻