Dockside Lodge

Shocked at how nice our room was for the price!!!!…. Lovely en-suite facilities and three big single beds…. Whilst we were a couple it would have been nice to push two beds together but big side cabinet prevented it…. …

As you walk in, the first thing you'll notice is the smell, as if the stairs have been mopped with stagnant water. However, the actual checking in and getting into the room was fine.  …

Our stay at Dockside Lodge was very disappointing and frustrating.We arrived in a very industrial area and was welcomed by a bag of poo near the entrance to the lodge.We were warned the entrance door handle was "temperamental " but no further instructions were given on how to open the door.We put in the code in the key pad but the door handle didn't release to let us in. We tried again and again. For at least 20 minutes if not longer.We contacted the out of hours phone line on WhatsApp to no response initially so we felt stuck in a place that didn't feel safe to be .The door finally opened after many attempts and we received a message that maintenance would be sent . There wasn't any apology for the delay or acknowledgement that the door handle is not working sufficiently.We were uncertain whether we could really risk leaving the property unless we could work out the door mechanism.We attempted this again and again ,giving it numerous chances with one of us inside the lodge but still the door seemed to open at random, so it wasn't fit for purpose and could be a safety riskWith this in mind, my boyfriend and I decided we had to forgo our evening plans which included losing out on a booking.And we would try contacting the lodge and the booking agency Booking.comThis took over three hours, speaking to three different booking.com agents who polite as they were; didn't really know what to say or do about our issue.We were offered a £15 refund if we canceled the second night of our stay which seemed paltry .We decided after the first night that it wasn't worth the risk of going out to our booked event for the second day as we didn't know for certain when or if the door would operate and by the time we left the property, no maintenance team had arrived and no further message was received from the Lodge or Booking.com so we felt very let down by the customer service unfortunately.The main principles of customer safety seemed not to be heeded.And to pay what we did for our reservation and not have an accessible entry to the property is like daylight robbery. Its a basic thing that could have been fixed before.So I would definitely not recommend staying in the Dockside Lodge and it seems unlikely you can if the door is anything to go by!

I find this hard to describe the experience when we arrived in this building. The smell for one wasn’t great, but all we wanted was a clean bed for the night after watching Tom at the salt and tar. …