The Orangery

Had a wonderful 2 night stay at the Orangery in their Felbigg suite. Very comfortable, clean king size bed, great kitchen facilties, ensuite and ample breakfast provided. Set in a sweet courtyard, so quiet! …

Great location, rooms and facilities fairly basic but it is advertised as a B&B, not a cottage.Had an issue re the water supply, but the owners were responsive.It's a 2 or 3 night place max in my opinion.Could do with a bit of an upgrade.

We had great time in The Orangery. The room was lovely and very comfortable. Also the outdoors hot tub was such a treat after a long day of travelling in Norfolk.Staff was also very kind and helpful. We'd definitely be returning to The Orangery.

A lovely location in the heart of the countryside. A comfortable room in a complex. We have been here a few times and would recommend it for a short stay.

Comfortable large bed, lovely location, very peaceful and nature on your door stop. No hair dryer, kitchen was nice, not fully fitted. Hot tub soon to be in use outside

Id avoid the orangery. We had a weekend stay there back in April and came home after 1 night. It was awful. It came with a continental breakfast and we got, half a loaf of bread, a jar of butter, 4 out of date yoghurts, 4 out of date brioche buns. 2 pints of milk and some weetabix. We were told that it had 2 bedrooms and slept up to 5 people. But when we arrived the second bedroom was locked off and we were told because we were a booking of 3 we didnt need the second room. So me, my wife and our 14 year old son had to share a room.They had a step ladder for you to use to get in and out of the hot tub and there were hundreds of bees nesting in the outside wall. So we couldn't sit outside during the day. It was awful.The grounds itself are beautiful.We were right opposite the horse stables which was nice until they were taken out at 6am. There was a lot of banging around which woke us all up.

Exceptional B&B in delightful surroundings.

Great rural location

Fabulous and very quiet. Loved it.

Our overall experience of this so called B&B was poor. We booked 2 rooms for 1 night ( each room costing £134 each plus an extra £30 for our son to stay on a sofa bed which the owner asked to be paid in cash on arrival.)We arrived at the agreed time of 4pm when he said he would meet us. However, no owner to be found. We waited, eventually calling the owner but no answer. We ended up letting ourselves into what we guessed was our rooms for the night.Thankfully our bedding was clean but apart from that, the standard’s of cleanliness poor, no teaspoons to make a cup of coffee and a general damp odour in the bedroom and shower room. At least the shower worked well though.However, my main grievance was the breakfast which was left in the room. A small amount of milk left in a bottle which clearly smelled past its best, fruit juice decanted into another bottle, a few slices of bread wrapped in a bread bag, a single yoghurt ( between 3 people?) and some packets of pain en chocolate which were left in our daughter’s room 2 weeks out of date. Obviously, had we realised this when checking in we would of raised this issue with the owner but at 9.15am on departure day decided we would leave and get a decent breakfast elsewhere. Maybe, the owners should also get their fire alarms checked as this went off twice during the early hours.We decided that we would speak to the owner later that day regarding payment of the £30 cash and our concerns regarding the poor standards. However, before we had even arrived home he messaged my daughter who had booked the rooms asking for the £30. She informed the owner that we were disappointed with the standards but said we would pay the extra if he wished even though we were dissatisfied. His reply was completely dismissive. My son in law rang him and paid but asked politely if he could offer any explanation as to why we were given out of date breakfast items and general shortcomings in standards for both rooms. We thought maybe he had a new staff member and he perhaps wasn’t aware of issues and thinking he would be a conscientious proprietor would appreciate the feedback so things could be improved in future.The response we had from him was shocking! My son in law who remained polite was sworn at, told we didn’t know what we were talking about and was told to F*** off. We were shocked that someone who owns an establishment like this had such a lack of professionalism and respect towards his guests.It’s quite obvious that the proprietor has no idea of good customer service, decent manners and is unwilling to accept feedback.Certainly, we won’t be returning nor would recommend his accommodation to others.