3 tips for handling flight delays

The U.S. is experiencing what could be the busiest Labor Day travel season ever.

From August 29 to September 4, the Transportation Security Administration anticipates screening over 17 million travelers. With such a high volume of passengers and numerous logistics involved, the likelihood of delays and cancellations is considerably increased.

If you find yourself stuck waiting for your flight, it’s essential to understand your options regarding flight delays before you retreat to the airport lounge to drown your frustrations. In some cases, you may even qualify for financial compensation for the trouble caused.

Here’s what to do if your flight gets delayed.

Speak to the gate agent

It’s easy to panic when your flight is delayed—especially if you fear a lengthy wait ahead.

However, don’t rush off to the airport lounge at the first chance. While it may not seem like it, airlines typically work diligently to restore schedules and minimize disruptions. Consequently, the details regarding your delay can change very quickly.

Before you settle in and find ways to pass the time, take a moment to speak with the gate agents. Inquire about the revised flight schedule or when they expect the next update. They usually have a good idea of what to expect and can advise whether you have time for a quick nap or need to stay alert.

Avoid relying solely on the airport's departure and arrival boards, as they may not always reflect the latest updates. While generally accurate, you can get the most current flight information through the airline's app.

It's always wise to consult multiple sources of information instead of depending on just one.

Be aware of your credit card’s delay and cancellation policies.

At TPG, we often discuss how to maximize the benefits of your travel rewards credit cards. The advantages of these cards extend beyond just achieving airline elite status or gaining entry to top lounges for plane watching.

A valuable yet often overlooked benefit of credit cards is trip delay coverage, which can be a lifesaver during unexpected situations.

This protection ensures you won’t have to bear the cost of reasonable expenses incurred during a significant trip delay caused by factors like weather, operational issues, strikes, or other unforeseen events. Although you might need to cover these costs upfront, your card issuer may reimburse you afterward.

Credit cards that offer trip delay protection include:

• Chase Sapphire Reserve®: Offers coverage for delays exceeding six hours or overnight, with a maximum reimbursement of $500. (Annual fee: $550.)
• Chase Sapphire Preferred® Card: Provides coverage for delays over 12 hours or overnight, with a maximum of $500. (Annual fee: $95.)
• The Platinum Card® from American Express: Covers delays longer than six hours, offering up to $500 per trip and allowing two claims in a consecutive 12-month period. (Annual fee: $695; see rates and fees.)
• Delta SkyMiles® Reserve American Express Card: Covers delays exceeding six hours, with a maximum of $500 per trip and up to two claims in a consecutive 12-month period. (Annual fee: $650; see rates and fees.)

*The eligibility criteria and benefit levels differ by card. Terms, conditions, and limitations are applicable. For more details, please visit americanexpress.com/benefitsguide. Underwritten by New Hampshire Insurance Company, part of AIG.

Check if you're eligible for a refund

If you choose not to board your scheduled flight due to major delays and cancellations, you are entitled to a refund for your money or points. Airlines may try to offer you a flight credit voucher, but you have the right to request a cash refund instead.

You may have the option to cancel and request a refund through your airline's website or app. However, requesting a refund can be complex, and you might need to call customer service for help.

If you're traveling within the European Union, departing from the EU to a non-EU country on any airline, or arriving in the EU from a non-EU country on an EU airline, your journey is protected under the EU261 regulation. This regulation provides compensation and support for passengers in cases of denied boarding, cancellations, or significant flight delays.

If you reach your final destination with a delay exceeding three hours, you are entitled to compensation, unless the delay was caused by extraordinary circumstances, such as terrorism.