Hin Wong Apartments

■About locationThe sea was amazing. I've been to many places around the sea in Thailand, and I can say that this is one of the best snorkeling spots that can be accessed from the coast.■About the roomThis is normal for a cheap hotel, but the problem was poor drainage. The first day was okay, but the second day I felt bad due to the poor service, which I will discuss later.■About the service-No cleaning of the room during stay.As mentioned above, the water drainage in the room was very poor, which is common when staying in cheap hotels, so the water from the shower on the first day remained on the floor even on the second day, which was very uncomfortable.Also, although it wasn't my room, there was a room where a rat corpse was left, probably because it was not in use. It didn't make me feel good because I saw it every time I passed by that room.・Front staff are not used to the service industry.Thai people, especially those in the service industry, tend to smile and be kind, but once I got used to that, I was a little surprised at how straight-faced and indifferent the front desk staff was. It wasn't like I was treated in a disrespectful way, and I didn't have a bad attitude, so I thought it was just that I wasn't used to the customer service industry. We recommend that you follow the example of Thai people and respond with a smile.Also, I felt that the explanation about the room was insufficient. There was a cooling fan installed as an air conditioner, but there was no explanation, so I didn't learn how to use it correctly until the night before I checked out. It's not a major home appliance, so I think they should explain how to use it correctly when checking in.Also, I change the water in the air cooler every day. There was mold growing in the water trough as it had been left unattended for many days and it smelled bad, and most of all, it was not good for our health. Inhaling moldy water vapor can cause pneumonia and lung cancer. (This is more likely because there was black mold growing in the water bucket)Actually, the above is not a big problem for me who often uses cheap hotels, so I would give it a 3 star. If it weren't for the following, I wouldn't have written a review as this is a common occurrence.The problem is after checking out on the last day. I was insulted by the old white man who seemed to be the owner because he couldn't speak English.Immediately after the procedure was finished and I was about to leave, he started saying things to other staff members that made fun of my English.I was very surprised.I had heard that there are racists in English-speaking countries in Europe and the United States who disparage the poor English of non-English-speaking people, but I never imagined that I would be subjected to this kind of insult while traveling in Thailand. It was.Koh Tao has a beautiful sea and I had been having a great time just before this, but this incident suddenly made me feel worse.There are so many people of different races working at this hotel, and I thought it would be an open-minded place that respected all kinds of people, but at least the owner didn't seem to think so.I gave it a ☆1 because all the fun memories I had on Koh Tao were ruined at the last minute.As a minimum courtesy for business owners, I think it's best to refrain from making bad comments within earshot of customers.Koh Tao is a truly wonderful place, so I hope this information will be helpful for your trip.※postscript.According to the hotel's comments, it seems that I had a misunderstanding. I apologize if I misunderstood due to my poor English ability.I would like to check the contents of the surveillance footage. Is it possible? I would appreciate it if you could check not only the conversation with me, but also the content of the next few minutes.After confirming the content, we will correct any problematic areas in the review.

We were really worried because of the bad reviews! However, these are completely exaggerated. There were three of us in an apartment and for this price you shouldn't complain at such a high level. Of course you can't compare it with a luxury hotel/apartment, but if you love being close to nature and like a little adventure, this is the right place for you!The journey is easily manageable with at least a 125cc scooter, you just have to want to ;) The view is breathtaking from the apartment! We were very satisfied with our 2 night stay and would even be willing to stay 2 nights longer!Staff is nice too!Completely exaggerated reviews!!!!

It is very far from everything, renting a scooter is almost impossible unless you are willing to risk your life every time you come (as the road is impossible) and the cab is around 400-600 baths to anywhere.No air conditioning and the fans don't work really wellNot enough kitchen utensilsIf you stay even a little after the check out time they already charge you 200 every 15 minThe only beach and beach bar nearby is also expensive and the dishes are smallIt is a good place to snorkel and the views are great, but I would not recommend it.

I give it one star because you can't give it less.The horrible fatal experience. The photos from Google or Booking have nothing to do with the reality of the Hotel. We have been in a private double room. The access to get to the Hotel is scary, you get on a road with very very very steep slopes, it is a very dangerous road and the motorcycle can barely go up and there is no light on the road either. When you think you are reaching the end of the road you have to get on a path that looks like you are entering the forest to get to the Hotel, and if they don't tell you, it may be difficult to get there. Taxis don't want to take you to the hotel because of the steep slopes. When you arrive at the Hotel to get to reception you have to go down a lot of stairs, no one helps you with your suitcases, just like when you leave... to go up all the stairs. At the reception they serve you quite badly, everything is very dirty and very left. There are 2 beds inside the reception. There is also an older gentleman who we believe is the owner. When we went to check-in, we found him drunk and he was saying things to us, the empty beer liters lying on the floor apart from a lot of other garbage. IMPORTANT they made us give 1000 Bahts as a deposit when in all the hotels throughout the trip in Thailand the maximum we have paid as a deposit has been 500 Bahts. The room is terrifying, a person of 1.70 has to lower his head, there is no coverage at all and the Wi-Fi works quite poorly, there is no hot water, apart from that we were without water for a day...no I know if it happens often or not and they don't care because they don't give you any explanation, it's full of bugs, cobwebs, spiders everywhere. The mosquito net is dirty and full of holes. The mattress is spring-loaded and super uncomfortable. The windows don't close... they stay 1 finger open. The shower floor is so poorly made that the water does not drain away, and the toilet is very dirty inside... the mirror is so rusty that it is impossible to see yourself in it. If you plug in a couple of chargers, a refrigerator and a fan, the light goes on (they already put a paper outside so you don't plug in many things that the light goes on). It's horribly hot inside the room as you can't open the windows because of the bugs and the fan there is, it's good, but it makes a lot of noise... and to say the least... the only thing it has is access to the sea water that To be able to snorkel it is a very good area and I think it is private. If you stay at the Hotel, you absolutely need vehicles. We are not picky and we can say that it is the worst Hotel we have ever been to. And finally there are people who will like it and other people who won't... the Hotel is in the middle of nature and we found a Komodo dragon crossing the Hotel.

I have never stayed at a place that was like this. I will have trauma’s from this place. Where will I start… Let’s start with the bedbugs, we checked the bed and could see bedbugs. While we were checking the bedbugs a huge spider jumped on our bags. It’s normal to have spiders in the island but after staying here for 3 months I have never seen one in the room with that size. We ran out of the room and tried to book an other place. Everything closed the checkin time so we couldn’t go anywhere else. They asked us: “what do you want to do?” Instead of saying there can’t be bedbugs or apologising for our experience. We demanded an other room without bedbugs. We got an other room but didn’t close an eye that night. Many other insects where in the room and it just reminded us of the huge spider and the bedbugs. We know it was a cheap place but never could’ve expected this. Also the bathroom and kitchen were in one. So if you want to cook you can do that while on the toilet.

The good:- The view to the sea- snorkelling trip- very spacious apartments- they have a kitchenThe bad:- the road to get there is winding, you have to know how to go up and down- there are no restaurants nearby- the place is very neglected, many things are broken- wifi works intermittently, and there is almost no phone signal- no hot water in the bathroom

photo not at all true to reality, a very dirty hotel and people who are not friendly or accommodating

The owner came to pick us up, he was warm. The apartment was very good, with a wonderful view. Everything was very clean and there was storage. . The staff is discreet and kind. On the other hand, you have to plan to cook yourself (and there are the utensils for it) because there is no restaurant and the two in the cove were closed. Prefer a room with air conditioning, we had air coolers, but we only found out how to do it afterwards and we were a little hot. The network is a little finicky, according to our teenager, but works well in the hallway. A good time spent in peace and greenery, accompanied by squirrels. Great with family.

There was a urine stain in the corner of my room. There was an old, moldy air purifier in the room. And the road to the hotel is terribly difficult, but the view from the window was nice. There are beautiful dead coral reefs in the sea next to the hotel.

Our stay at Hin Wong Apartments Dive & Snorkel Resort was a nightmare. The owner, presumably Australian or New Zealander, insulted us and treated us racially. He thought he was better than us because he was white and we were black. Due to a miscommunication, he couldn’t pick us up at the pier, and when he arrived, he went completely off on us and kept shouting. We eventually left because we felt completely uncomfortable. We stood in the pouring rain for three hours trying to find another hotel and ended up paying 400 euros for one night. Horrible experience.