PARKROYAL Suites Bangkok

There is a Korean review at the bottom⬇️i stayed at the park royal suite bangkok for 2 nights(27/09/24~29/09/24). but when I came back to my room the night of 28, I saw the cockroach. so I called the night front office employee to bring anybody to catch the cockroach. A few minutes later one guy came to my room and held cockroach properly. but I called the front desk again, said that I cannot stay here anymore, wanted to change my room. but, although she accepted my requirement, she suddenly put off the phone rudely even though I didn't stop talking. so I called the front desk AGAIN!!! and asked her should I go to the downstairs to change the key card, and she answered additional information. do you think the room is unhygenic is my fault? then why did she care for the customer so rudely? I was very upset she put off the phone calls first. because when I called room service, they never did like that. and a few minutes later, one old guy gave me a room key card to change the room. I saw 3 hoteliers, but nobody didn't say sorry at all. when I packed up my luggage and go upstairs 17th floor(upgraded 8th ->17th floor), the room was bigger, but still so many flies in there. and I could shower only inside the bathtub, the water won’t come down properly. the room condition was worst I ever experienced, and the night manager’s attitude was worst I ever experienced. When I checked out the next day, another hotelier said to me sorry about the previous night issue. I finally heard ‘sorry’ from her. I said thank you to say sorry for me like this, I was very upset yesterday. additionally she said hope you visit this hotel again, but I think I cannot visit this hotel anymore. I wrote a review on the google map review corner about cockroach and her bad attitude problem, but I saw the reply from general manager Arijitt G, as a result of asking all three team members, they are all no fault. and other customers already like their services. am I other people?? they wrote like this, feel like im a fool. If the night shift manager was not rude and impolite, why I write a message from you. I also don't want to waste my time at all!!!!! watching the reply from the hotel, I also want to complain the gerneral manager Arjiitt G, and the night manager.(park royal night manager is only one when I saw. when I checked out, I asked another employee, her name is stars doto something, starts d)I made a reservation for 2 nights, but when I came back after going out at night, there were cockroaches. There is only one person working at the Park Royal night front desk. I called the front desk and told them to call the staff right away because there was Coco Roach. So the staff came and grabbed it with their bare hands(??), thanked the staff and sent it away, and then told the front desk staff on night duty that I was too scared to sleep here and asked to change rooms. I'm sorry. It's a bit more upgraded. But then what should I do? There are a lot of flies there too. Also, there is a bath tub in the shower area, so I have to go in there to take a shower, but the water flows out. It's a bit absurd that they gave me an upgrade for something like this. I thought about calling again about this, but I thought this was the best they could do, so I just held back. But when I first asked for a room change, I said I would change the room, but he was a little offended and said, yeah. He abruptly hung up the phone like this. I'm not finished talking yet?! Because of the Coco Loach issue, I saw a total of 3 people: the front desk employee who worked the night shift, the employee who came to catch the cockroaches, and the employee who came to change the key card, but not a single one said they were sorry, and instead, they behaved so rudely that it's really a waste of even one star. It was my first time seeing such a rude person while traveling in Bangkok, and I really don't want to come to Thailand again for the time being because of this memory. I don't know the name because I'm writing this right after the cockroaches showed up and the night shift staff treated me rudely. However, when I check out tomorrow, I will ask the staff and write a complaint to Booking.com where I made a reservation, I will also send an email to Park Royal Suites, and if I can, I will send a complaint letter to Park Royal Headquarters as well!! The room is really big, but it's really shabby, it's full of bugs, and it's close to Nana Station, so it's noisy. On the 8th floor, where I first stayed, there was at least no smell in the hallway, but on the 17th floor, where I changed rooms, there was a very strange odor. It's really bad news here.

Spacious and clean apartments in heart of entertainment part of the town.

Best place to stay at BK. Luxurious hotel with every facility to feel like home for many days. We stayed there for 3 nights and hotel staff was very helpful to make our staying comfortable.

Located within Nana, area known for sleazy bars and nightclubs. Hotel room is of decent size. Clean with good service. Front road is just a small lane.

Fantastic stay from start to finishLovely staffGreat check in processWill stay there again the next time I am there

Overall impression and price performance were great for a 4 * hotel in a not so good location...The hotel has everything you could wish for. A quiet pool, parking garage for the car, large spacious rooms/suites etc.By booking directly via the GHA app there were lots of benefits such as upgrades, welcome gifts etc...It was really unbeatable for the price.There are many large Arab families, but they don't seem disruptive.There are also 2 bedroom suites.I found this rather pleasant because it definitely keeps other types of tourists away.

The price is cheap and there are all types of customers.

Staying in room 911Put on the room cleaning indicator switch at 09:15 but as of 17:45 my room has not been cleaned...No fresh towels, no bed made up, no bins emptied.Poor service or cleaning staff not performing their duties.In my room the wall has an anomaly, a large painted plywood board, not even attached properly,see picture ( Health and Safety would have a field day )There is a storage room of sorts next to my room, doors look open and yes no need to guess which wall backs on to it.... ( Slept with one eye open )On the plus the reception staff are polite.I have not raised these issues with the hotel, Ishould not have to as per say I am the Guest and a paying one at that.Poor really poor.

PARKROYAL Suites Bangkok offers a comfortable stay with spacious rooms, but there are some drawbacks. We booked this hotel via booking.com. We booked 3 rooms for 6 people. We stayed for 3 nights and found the room nice, though it lacked a balcony and bathtub, which was disappointing. But our One room have bathtubs. And this hotel is a non-smoking hotel. Room service was reliable and came daily.The location is a plus, being close to Nana BTS station, making it easy to explore the city. However, the pool closing at 8 PM was a letdown, limiting evening relaxation options. The hotel is situated near a lively area, which adds a fun vibe but may not be ideal for everyone. 2 seven - eleven are nearby. Overall, it's a decent choice for those seeking convenience and comfort in Bangkok. Highly recommended place!

First time and the last staying.Checked in 12Sep24 and staying for a couple of nights.First impression of the receptionist who checked us in, she was very argumentative and insisting. Asked for deposit for our stays, 1K. Mentioned to her we will not use any miscellaneous and she could put it under “no post”, a term within hospitality if the guest do not wish or have no credit card/cash to put down deposit, front desk generally can do this. But, she insisted. Well, we do not wish to further debate with her ignorance and had given.The location of this property is simply not convenient at all. It is situated within the inner neighbourhood and to walk out to the main road where the BTS etc are it would need to take approximately 15ish minutes depending on how fast you walk. There are also lots of stand by the street hookers (Woman) for pick up as this property is relatively close to the nightlife areas.