The location of Mango Three House is really excellent, just a few minutes walk from the port. As soon as we arrived the hosts seemed very kind, even though it appeared we had only booked two rooms; situation sorted out almost immediately. Upon our arrival the rooms were clean although quite bare, no place to put clothes, and a decidedly minimal bathroom, so far nothing strange for being on the other side of the world. We rented 5 bikes, and went for a tour of the island, we left the bikes on the seafront, all locked with the padlocks provided by the structure. On our return one of the bikes had been stolen. Upon your arrival, the hosts will tell you that the island is very safe and that there is no period of theft, don't trust them, even if the bikes were locked they still stole them. When we told them what had happened they treated us with distrust, insinuating that the bike had been stolen because WE had left it unlocked. Which is absolutely false. We tried to look for the bike but no trace. In the end they made us pay for the bike as new, telling us that they are just an intermediary, that they don't just give the bikes to their guests, but they said that the real owner of the bike wasn't interested in talking to us, that the bike had to be paid for and that was it and they wanted the money in cash! We are good but not stupid, so we said we would only pay by card to have the transaction traceable, and in the end we paid €170 (note it if this happens to you so you don't have to pay more). The rooms were never cleaned, only the bed was made. Towels never changed, after two washes they smell of mold; on the last night one room was unusable because of cockroaches, obviously they didn't give us another one saying that it was all full, and we had to sleep three in one room.Positive notes, organization of the snorkeling trip, and the family dinner, organized together with other kids from their hostel for a pleasant dinner in company. Last but not least, there is no hot water in the shower. Which isn't a big problem, but it should be written at the time of booking, but when you ask for explanations they tell you that it's like this in the Gili, that there is only hot water in hotels; sometimes the water didn't even flow.