Wisma Sakinah

Cheap, clean, neat

Thank you. We were greatly helped by the hotel's willingness to cooperate with us. At that time we stayed at the hotel on Friday, 12/20/19, arriving at around 15. As guests of the National KS Muh.Se gathering we were well received. Receptionist directed us to enter the room as given by the committee. When we got to the head of the room in question, we lay down, we were so tired. The condition of the room had been arranged quite neatly. Just because it was dark we turned on the light but it was very dim. Coincidentally, the officers were still walking around, so we asked for the light to be replaced. and thank God, the officer immediately contacted management, who suggested replacing it immediately. While waiting for the light, we remained in the room. The AC power indicator was on but the room temperature was still hot, finally we tried to adjust the temperature but the remote didn't activate. Finally we asked again to change it. battery or whatever spy comfortable room. Thank God they immediately served us. Usually slippers are prepared in the room, but we looked in the cupboard and there weren't any, there weren't even any towels for bathing. But we didn't bother because we thought it was normal because this is in the n area (mhn sorry ) it's not a big hotel and coincidentally my wife has brought bathing equipment from home even though we have to do it together😊....I also took a shower. In the afternoon we looked for food and at the same time looked for sandals to wear and planned to store them in the prayer room or mosque after we used them (But we didn't found a prayer room there) we didn't ask because the activities after that finished at 23.30. In short, we didn't have a negative impression about the hotel.However, this impression emerged after we arrived home, after a few days (from Friday, 20/12 to Thursday, 26/12), suddenly there was a WA from the activities committee "Sir, sorry, the towel from the Sakinah Hotel was taken away, right?" I was fined...." We immediately gasped.....but tried to understand if it was just a question. So we responded spontaneously. "Don't even take home the hotel towel, we can't even get that facility."Then he took a screenshot of the WA from the hotel staff that he received, it said "There are no towels in room 121"We conveyed it to the hotel management, if we don't get towel facilities, we don't know what way and how we can prove that we didn't take home the hotel facilities in the form of towels. Maybe if there is a check sheet at the hotel, the customer service SOP can be checked or what can be used as evidence that with hotel services, proof of what facilities the visitor received/used before entering the room, the service will be even better. So that consumer disappointment like the one we experienced no longer needs to exist.Finally, from this review, we ask the hotel to clarify to the committee regarding the towels that we believe were brought by us as visitors to room 121. WE ASSURE YOU, IF WE DON'T GET THE TOWEL LOAN FACILITIES IN THE ROOM, LET'S BRING THEM HOME!!!!!