OLEA Villas Resort

The service in this villa is very poor, lack of communication skill, took sometimes to have my coffee ready and there are no staff helping us taking out our luggage. …

Dead water jerk villa breakfast

We were completely satisfied with our stay. The staff are very courteous, friendly, helpful and always strive to make your stay as pleasant as possible. The “houses” are very private, you have peace and quiet and are not disturbed by staff or travelers. The rooms are clean, tidy and are cleaned daily. All in all perfect, we would come back at any time. Thank you for this great stay.

We spent 4 nights here, we were placed in a well decorated room but problematic by its location, in the forest, at first glance it is very pretty, but gradually we realized that we were not Couldn't use the pool because it is in the shade all day, and stays cold, also a lot of leaves fall in and on the terrace all day and the water is very cloudy. Which in my opinion is due to the monkeys who come every day to urinate in the water several times..seeing the monkeys in freedom is still a fun activity.The room was therefore very very dark all day long being surrounded by trees.After expressing our dissatisfaction after the 3rd night, we asked to change rooms to have the swimming pool exposed to the sun, after several discussions they finally changed rooms and this one was much brighter and the swimming pool impeccable, exposed to the sun. sun.Also note that one day there was a power cut for a few hours (during the hours when my partner had to work) and the water was not working during this time either.The bedding is not exceptional either but it is ok.Small point of improvement: a light in the showers would be nice! There is a skylight which allows light during the day but in the evening it is dark

Amazing Resort!The welcome drink is delicious!Super clean with our friends the monkeys who came to see us when we woke up 😂. Thank you 🙏🏿Big Up to the security guard who helped me with the scooter ❤️

Covered in ants, cobwebs and dirty linen. Location awkward, its a uphill walk and without any daylight it is very dark. You can find better places closer to the centre and better value for money. Its not worth how much they are charging.

The villa is a dream, as soon as you enter you have the infinity pool with various types of lights to create different environments at night, the bathtub is spectacular with the spa tray that they provide you. It has a kitchen with a large refrigerator and various utensils to cook outdoors. The dining area with a ceiling fan is very appreciated. You also have air conditioning in the room and another fan. The monkeys that came for just a moment to meet us are super friendly, they make you feel like you are part of nature along with the rest of the sounds of the jungle. The bed is super comfortable with several pillows. It is close to the commercial area of ​​Kuta, 3 minutes by motorcycle, but in a quiet area to be able to rest without hustle and bustle. The accommodation has a motorcycle rental service, recommended for visiting the entire island. The treatment of the staff of 10, as soon as you arrive they offer you a welcome drink so that you can rest and refresh yourself from the trip and they serve you tea in the afternoon. In short, a truly amazing experience, highly recommended, to repeat.

Worst experience of our trip so far even after travelling through jungles in malaysia and islands in thailand.Firstly, at check in we waited almost an hour for them to prepare the room. Reception area was covered in ants so we just stood up the whole time. A lot of steps with overgrown bushes on the way to the villa, which they clearly don't trim ever.Inside the villa, there are ants everywhere from the outdoor kitchen to the indoor bedroom. its as if the resort is built on top of ants nests. I never saw this many ants in ANY accommodation before.The staff did try to clear them with insecticide and a brush but after an hour the ants were back in full force.All the linens, bedsheets and towels were dirty with yellow stains and black marks. The staff came to replace them, but the new linens were the same. Then they brought a third set which were also dirty. By this point we gave up and asked them to just leave it as it is.In the evening, as i was leaving to enjoy kuta, the co-owner carolina came to apologise and explained that she inspected the store room linens and was surprised that they were indeed all dirty, that it is unusual but they seem to have had a problem with their laundry partner, and she offered to change the linens once again. I thanked her and left but when we got back, you guessed it.. still dirty!At this point we were sick of the place and I asked the other co-manager Ruben to let us check out in the morning and refund the remaining nights as they are not able to deliver what we paid for.They hid behind the no refund policy and refused. I explained that it's also policy to provide a clean room and clean linens. But they dont seem to understand what service standards mean. Either way they promised to resolve it in the morning with a change of villa.Come morning, we waited until 1pm for a resolution. Nothing. I had to chase them to see what is happening.I was told they will show us another villa which has a smaller pool but is "safer for our baby as the area is enclosed". (This was never a concern of ours and we didnt complain about the cliff edge by the pool as we would never let our baby run around the pool area in the first place).The 2 managers stood with us in the living area of the replacement villa explaining that the ants problem was because the other villa is surrounded by greenery and this one wont be the same. Meanwhile I counted 5 ants trying to climb onto reubens flip flops and more running around the floor.My wife inspected the bedroom of the villa where the window is broken ("Its been like that for a long time, we don't have time to fix it"). And with the ants and a few other bits like a filthy sofa, we decided it is not up to scratch either for the price we paid and we just want to check out and get a refund on the remainder."No. Policy says no refund."I pointed out that policy is irrelevant if they fail to deliver their obligationsThen they said the platform wont allow refunds as the policy says so. I asked the platform to request a refund, and they were happy to request it, but the hotel management refused their request.Then they tried to say we lost them money through potential bookings, but there were still 3 rooms available of the same type. When I showed them this, they changed the reason to "the platform wouldnt refund the commision if we cancel" and this is the reason they are sticking by their policy. I said this sounds unlikely and Ruben said he will check with the platform what the process is and let me know in an hour.Meanwhile we booked another hotel and said we are going and i insisted on a refund for the remaining 3 nights.This is the solution the manager text me:Go back to his hotel to pay with cash: the full amount for first night, PLUS 23% of the remaining nights to cover the "platform commission". Then request a full refund via the platform again and the hotel will accept as long as i pay the above.I am now back at home trying to get my refund via Mastercard

Mega villa, but questionable and unacceptable treatment of guests. The guest management was chaotic and only superficially friendly. The prices of the in-house scooters are extortionate ("150k per day"). Relaxation is only possible if you don't have to constantly chase everything and the mistakes of the unprofessional and overwhelmed guest manager are not blamed on the guest. It is a pity. The accommodation is great but all the theater we experienced ruined the atmosphere.Point 1:After a 7-hour flight delay, we arrived late in the evening. We wanted to eat something and the hotel said we could rent a scooter to go to the restaurants. What we didn't know was that the scooter was from the hotel and we were asked to pay the full daily rent of 150k. We were also not told that there were two restaurants within walking distance.Point 2:On day 1 we asked whether “the same villa” was still available by our desired date. The answer was "yes". But we didn't want to confirm until the evening to see whether other guests' reviews regarding construction noise were still up to date. There were noises but they didn't bother us. So we confirmed our request to extend. After the hotel said "okay" via WhatsApp chat, we received a call and were informed that the hotel was not available until the desired date but that another 2 nights were possible. Two days later, on the morning of our last night "at 8am" we received a WhatsApp message "please be informed that you will be moving to another villa today, pack your things, our staff will help you". I was shocked because it was my birthday and the hotel knew that. An absolute no go!It was explained that there was already a booking before we extended and so the mistake was blamed on us. This was even more disappointing and we asked ourselves - if that was the case, why were they only telling us this two days after we extended the booking. Luckily we had the communication from the chat history. When checking out it was said “sorry again, I have made everything possible so that you can stay in the same villa”. And again it was acted as if we had done something wrong and as if the manager had done us a big favor. Again NoGo!Point 3: The cleaning of the villa is not consistent, something is always left out, sometimes the shower mat is missing, sometimes the shampoo etc. and what is not directly visible is left out (thick cobwebs under the table) or, like on the last day, it is not done at all cleaned and didn't even ask if anything was needed. In addition, there was only dripping water in the kitchen and it was difficult to wash up. We discussed everything at check-out and the reaction was “But there was no problem, right?”Really, management always annoyed me.If you want exceptional accommodation at an affordable price and you have no problem dealing with guest management on a daily basis and proactively requesting things yourself, then Olea Villas is definitely recommended. Furthermore, the monkeys described in other reviews were very nice and only came once and stole fruit. But they were rather cautious and only came when no one was there. We were able to watch the funny monkey show from the bedroom.