If there were 0 points for service, I would definitely choose 0 points!Don’t choose this hotel if you don’t speak Korean or English.Can only be contacted by phoneAlthough I have found their ig, I am still afraid that I can’t find them.Room 401 requires an extra fee for the bathtub and strengthens the BBQ.The most dissatisfied & disappointed hotel.contact throughout phone calls.room:401 need to pay extra fee for Bathtub/BBQI saw the Japanese bathtub in Room 401 of this hotel (B&B) from iglove at first sight! Although he is really expensive (260,000 won)Only this room type has bathtub facilitiesThere was no other way at that time, so I went directly to the official website to place an order.I just want to order itI looked forward to this accommodation the most during the entire trip.I even specially chose the last day to take a good bath and rest to have a perfect ending.We also stayed at a nearby hotel the day before.I specifically passed this counter on the first floor to confirm that the operating hours are 10:00-18:00.(No one contacted me from the time I booked the room to the time I checked in. The notification letter of successful reservation didn’t even include a check-in time)Ready to check in the next dayI arrived at the counter at 10:10 and no one was waiting until 10:30….Fortunately, I learned Korean and made 3-4 phone calls.I finally picked up the last call, but maybe because of my accent and the clerk’s poor English, I was frightened and hung up after 7 to 8 seconds of the call...Because we couldn’t wait for anyone, we packed up our luggage and checked it out at a hotel before starting our trip.But our schedule was disrupted because of the 10:00-18:00 hoursI was also afraid that I wouldn’t be able to contact anyone, so I decided to come back at 15:00 to drop off my luggage and check in.After successfully getting the key, we continued traveling and started looking forward to the bath and BBQ in the evening!When I came back to the room at night, I saw a manual on the table.It is the instruction manual for the operation and damage compensation of geothermal and some facilities.After reading this, when I was preparing the heater, I found that the kindling and matches provided were not enough to start a fire.What's more, there is no stopper in the bathtub either!Once again, I couldn’t contact anyone because there was no one after 18:00.So I thought Ig had an official account, so I contacted him immediatelyThe first contact was with a boy who couldn't communicate and took a video to ask him to confirm the location and search together.But he couldn't find it, so he went to confirm and then called back.Later, a girl changed my mind and told me that I would have to pay another 35,000 won for a bathtub and 30,000 won for a BBQ.It’s really weird!If you need to pay extra, why should you stay in a room with this equipment? Can’t use it? There is no admission fee like a public swimming pool, but is it in your own room? ? ? ?And if I had to pay extra, why would the first boy directly help me check where the plug was?In all kinds of devastation, I really feel disappointed with the service and the website setting instructions!The higher the expectations, the higher the disappointmentI have been here for 9 days and this is the only one that disappointed me, and it was extremely disappointing.I also informed the storeIf I didn't want to use the bathtub, why did I choose this more expensive room type in the first place? ? ? ? ? (Super illogical)Or is there someone who really doesn’t know how to show off and just shoots his back (???)Since they all focus on online beauty houses, and the house prices have also increased, and I can see that they cannot be used, why should I pay more and just stare at these facilities?Of course, the store’s response was to say thank you for my feedback and explain that they would strengthen the website so that everyone would not misunderstand (?)In short, if you want this kind of decoration, you can just choose another Japanese-style hotel. There are deers at the door, which is super cute.This hotel is probably very afraid of guests breaking things and wants to rely on these facilities for marketing, so the price is not in line with its CP quality.Oh, by the way, because I have to borrow a scale for the last day.There is so little toilet paper in the toilet that it will be gone after a mealThere was only one box in the room and it was gone. That’s it.Not sure if it will be reimbursed if you stay consecutivelyIn short, I would rather go to a bunch of cheap rooms with sea views nearby or go shopping than book this one^_^————————————————————————Since the hotel replied my feedback, I would like to share my worst& disappointed hotel in Busan.The Japanese style bathtub caught my eyes in the first glance from instagram ads, and I decided to book the last night as the best ending for this traveling at that time.From booking the hotel to the time we check in, I only received one automatic confirmation email, which is the timing that I finished the transaction. NO ONE CONTACT ME AGAIN!Of couse,I chose the most expensive room 401,and which is the only room with bathtub and BBQ equipment. As the hotel replied that they have informed the extra pay whether from website or from their staff.I would like to clarify, from the website, the column is divided into introduction of setting and the extra payment. The two columns are really far apart……Also, the room is the most expensive, of course people would think that it must be contained.Besides all equipment is in this room….. That means if you don't pay, you can just see these equipment in your room(Really???)Staff, that’s interesting, there’s an announcement on the door in the front which says open 10:00-18:00, and contact by phone calls only.We arrived at10:10 for check in, but no one was there!I tried to take phone calls, finally picked up after 3 times missed calls, I use Korean to inform that we arrived in the front and we have reservation, the other side only responded hello and seemed like OMG ,foreigner and hung out the phone call …We had waited until 10:30, and decided to continue traveling first. I would say we’re luck that the previous hotel is nearby, so we could keep luggage back ConvenientlyWe came back at around 15:00,and got room key successfully from staff, without any conversations or information (extra pay)Entering the room 401 successfully, saw the beautiful bathtub and other equipments.After finished reading and watching a video of a manual book from the desk, we are really excited to take rest after we finished shopping back at night.However, when we back again from shopping, we failed to take a lot of time to light the fire and the matches all used up. we thought it’s okay, we only want to take a bath. But we found there’s no bathtub stopper……U check with the staff through instagram.The male staff was like please make a video of this area, and let me help you to find it.After giving all clues to find it, the man let me wait and call me back.The next phone call, a female staff said you booked the room but you didn’t pay the extra payment for this service.(KRW35,000)Are you going to pay or not?Seriously?????I booked this room but I can’t use the equipment in my room??????It’s really ridiculous. The fee of this room is already higher than others!