Mamas & Papas Hongdae Guesthouse / Hostel

Staff is unnecessarily rude and unprofessional. She stomps about the place as though she incredibly stressed out all the time and speaks to paying customers as though they are an inconvenience.Only one bathroom per floor for each gender, you have to wait ages every time you want to use it.It says there is breakfast included but this is bread, juice and coffee sachets. On the days I stayed there, there was no bread the first day, no butter the next, the jam was mouldy and the coffee ran out and was not replaced.

This was the worst hostel I have ever seen. There was mould all over the bathroom and no dry area to leave clothes or towels in the bathroom while you shower. Only one toilet/shower for 12 guests. Thin walls so you can hear everything going on in the streets and the other guests in the hostel. The beds were so squeaky that you couldn’t even roll over without waking everyone up. There was little to no storage in the rooms and only one key per room. I do not recommend this place at all. I was supposed to stay here for another night but ended up just booking somewhere else.

Summary: Just don’t use this place. I hope the owner seriously reconsiders whether self-employment or even social interactions are suitable for him.To secure an affordable room in advance for my girlfriend who is coming from overseas to travel in Korea, I booked a room for early next year. The reason I made the reservation was the attractive price of 19,500 won per night in the centre of Seoul. After booking, I checked the reviews on Google and Kakao Maps. Although the reviews weren’t good, I decided to keep the reservation. I thought it would be wiser to secure the room at a low price first and then show my girlfriend the Google and Kakao reviews before deciding whether to cancel or not.After booking, I received a message from the guesthouse in awkward Korean. The grammar and everything were off, but roughly interpreting it, the message said that the price listed on the site is incorrect and that I should just cancel. There was no greeting to start with, no explanation as to why the actual price differs from the one on the site, no mention of what the actual price is, and not even a hint of an apology for causing any inconvenience. The message was delivered in a manner lacking any courtesy you would expect in the customer service, with typos and grammatical errors uncorrected, and it felt insincere.I didn’t understand what they meant, so I called them. The owner said that they haven’t opened reservations for 2025 yet, so they can’t accept bookings for that time. Although the dates appeared bookable through Naver, I understood that internal circumstances might differ. So I said I would make a reservation when bookings for 2025 open, and asked if the price would still be 19,500 won at that time. However, upon hearing that it would reopen at a price range of 30,000 to 40,000 won, the only advantage, which is the “PRICE” was gone, so I decided to find another accommodation for my girlfriend and cancel the reservation.Still, thinking that perhaps the owner wasn’t familiar with customer service, I mentioned that when informing a customer about something, it’s proper and standard to first greet them, clearly explain the reason, and if any inconvenience has been caused, offer an apology. However, the owner suddenly became aggressive, speaking informally,rude, asking how old I was, and expressing anger about a young person giving him advice to me. Not wanting to waste more energy on such behavior, I hung up while he was still ranting.According to other reviews in google and kakao, the hygiene is poor, the owner and staff are unfriendly, and the reservation system is poorly managed, with many cases where guests arrive only to be turned away due to canceled reservations.

The room had air conditioning, which is very positive, but it was dirty, the mattress had all kinds of stains, I had allergies throughout my stay and I had to leave early, on the other hand, the owner and the girl who works at the place were kind to me, this hotel has the best location in hondae, but the rooms need maintenance. If you are going to stay for very few days it is recommended.

Polite, friendly staff. Purity Internet is not available on all floors …

Polite, friendly staff. Purity Internet is not available on all floors …

I got the single room, and it was very bare-bones. It had a bed 🛏️ and a stand 🛏️. I didn't really need much more, but the problem was, I don't know when the bed was last cleaned. There was a bunch of other people's hair 🤢 under the mattress pad, which was kind of gross. The location is perfect, though. 👍

Not recommended, starting from the first day of check-inCan't find the entrance (the entrance is not obvious)I read the previous comments and took the ride to the 5th floor.It turned out there was a code on the door and there was no way to get in.The writing on it said let me go to the restaurant next door on the first floor.Find the person in charge (she is just a restaurant employee who comes to help the hotel, I didn’t see the person in charge for two days)Then the restaurant staff gave me two towelsI was not given new towels the next day.When you arrive in the room, put your suitcase next to itI told the restaurant employee that I would like the middle upper bunk.(He said I could choose)But when I returned to the room at nightFound out that my spot had been taken by someone elseI can only sleep on the lower bed on the right hand sideAnd I can't find any charging holes near the bedI had to pull an extension cord out and place it at the junction of the middle lower bunk and the left lower bunk. As a result, people in the upper bunk could easily step on the electrical appliances I was charging.Next is the toilet. There are only two in the whole building (for men and women).There is a small staircase when you first enter.It's so small inside that there isn't even a shelf for clothes.And the windows can’t be closedNot a very good experience