I couldn't take a picture.I booked a family room with my family for consecutive nights.There was only one staff member who said it was their first time that day, and they did not provide any of the supplies they said they would provide. When I tried to ask him something, he couldn't tell me where he was going, and the room was not well-ventilated, so it had a musty smell.But that was okay. The staff said it was their first time and we also had a hard time that day, so we wanted to understand.But no matter how much it is a guesthouse, if you use the family room, shouldn't you at least leave your luggage or give them a key when you go out? I asked them to put their luggage in a locker in an unlocked room (it was a family of 4, so they couldn't get in in the first place) and when I told them the key, they said they couldn't give it to me because they didn't have any spares.If it's a family room, I'm going because I want to use an independent space with my family, but I left my luggage there without a key.Lock the door from the inside when necessary?The staff told me that I could open the door with a pin if it was locked.So does it make sense to lock it from the inside? It opens when you pick it with a pin.When I told you about this, I was very sad that you didn't seem to understand what the problem was.Since I was traveling with my parents, I wanted to go to a nice place, and I like staying at a guesthouse, so my parents arranged it.So, my parents read the reviews and said they liked this place so they made a reservation here.Of course, other people would have stayed there with good memories, and it may not have been a good fit for us.Nevertheless, since this is a place with good reviews, I hope others will know and take note of the fact that there were reviews like this, and I am leaving this in the hope that the company will not do the same to others.I hope that we will develop further and become a company that will leave good memories for those who pass through our company.