First of all, I don't want to give 1 star for anything other than the room. I recently booked this hotel for 6 people. When I entered from the entrance, the lobby was pitch black and there was no one at the front desk, so I couldn't check in. I called the phone number at the front desk that said if you have any questions, please call us several times, but the number I dialed said, ``It will go to answering machine.'' It was impossible to communicate. It's strange that there's no one at the front desk and no one answers the phone. When I checked the homepage, it said that check-in was until 8:00 p.m. We weren't sure about that, but we arrived at 20:30. I wish they had called me after the check-in time since I had already paid by credit card. In fact, I don't think it would be good if the person at the front desk went home without a phone. Since there was nothing I could do, I took the elevator up to our room floor and found that the door was guarded but the key was unlocked, and when I went inside, I saw the accommodation agreement form that was originally written at check-in. was placed on the table. If you are going to use this method, I think you should tell them over the phone. It was a good thing that we happened to notice it when we went up to the floor of our room, but I think there are some people who don't notice it.After that, when I took a bath and was drying my hair with a hair dryer on the upper and lower floors, the electricity suddenly went out. I thought the breaker had tripped, but it hadn't tripped, and no matter how much trial and error I tried, I couldn't fix it. In such a state, there was no telephone connection, so I spent the night with only the emergency lights on.When I went to the hotel in the morning to tell them that something like this had happened, they treated me with a dismissive attitude and, with their hands on the table, said, ``Oh, I'm sorry, this kind of thing happens often, and it will be fixed soon.'' I did. If this is a common occurrence, I think it would be a good idea to either avoid having two hair dryers in the room, or put up a sign saying that using two hair dryers is prohibited. Also, when I couldn't get through on the phone, I was given the excuse that the person in charge didn't answer the phone. It's strange that no matter how many times you call, you don't answer the phone. Although the room was nice and clean, I ended the last day of my trip with a very unpleasant feeling due to these disappointing things. I wonder what the customer service industry is like, and this was the worst service of any hotel I've ever been to.