Hotel Rakurakuan

Great deal and spacious rooms. I recommend

Very spacious, comfortable and very beautiful rooms. The hotel looks great internally as well as externally. The price is absolutely honest. There is little staff present in the structure, there is not always someone at reception.The location is good, not optimal as the closest station is not one of the main ones, you often have to make a stop towards Kyoto station. However, we got around comfortably with taxis and buses.Advised

As you can see from the attached photo (taken at check-in), this is an inn that you should definitely not stay at. The plan I used was "Superior Twin 202/302." (Photo attached. The room made me wonder if it was a ``Japanese modern designer hotel.'')Before I get into a long post, I'd like to briefly explain why you shouldn't stay overnight: 1. The cleaning is not thorough. 2. It's unmanned, so it's easy to get into trouble. 3. The emergency contact information doesn't make it easy to deal with any troubles.If you are not Japanese (and of course Japanese), please avoid staying at this inn. You will be throwing away your travels and your memories. I was ruined in every way, mentally, physically, financially, and time-wise.This time, I (Japanese) and a friend (foreigner) stayed at this inn. ...No, I was planning on staying the night. Not only did this inn ruin my friend's mental image and my mood, but it really ruined my entire trip as I couldn't go anywhere I wanted to go.Before I share the problems, I would like to briefly explain what the inn is like.This is an inn with an unmanned reception desk.You will receive a PDF file with details on how to receive the key, how to enter the entrance, how to check in, etc., so please follow it...[I checked in but couldn't get the key]First, I couldn't get the key. I will explain in detail. This is an uninhabited inn. Therefore, you will need to enter your room number and PIN number into the lockbox and receive the key yourself. However, even if I followed the instructions in the PDF provided in advance, the lid that was supposed to reveal the key would not open. Even if we accept that this level of mechanical trouble is unavoidable, there is no one to solve this problem (because there is no one). According to the PDF file, there is supposed to be a black box with an emergency key in it as a precautionary measure in case you don't receive the key, but I can't find it... I called the emergency number, but there was no emergency key box in the location I was told, so the problem was not solved. Then I finally discovered it myself. The installation location was different from the location listed in the PDF file. If it's not in the place you were told, you won't be able to find it. Well, I'm not that angry about this either, but I'm wasting a lot of time at this point.After that, when I opened the emergency key box I found, the key was missing. Does it ever happen that you don't have a key in your emergency lockbox? I will also call the emergency number. It still doesn't solve the problem.While doing so, another guest who came to check in later discovered our room key. Apparently it was left on the desk at the unmanned reception desk. It's a really bad situation that the key to the room you're supposed to be staying in is left in a place where other guests can find it, and above all, it makes no sense at all.[Finally got the key and entered the room...but it hadn't been cleaned]When I opened the room just in case, it was in a dire situation, full of life.Please see the photos. Towels are hung on the door, garbage overflows from the trash can, and the bed is a mess.[Emergency contacts pretend to respond and do nothing]As mentioned above, first of all, the key was in an unprotected state, and in this day and age you don't know what might have been set up (a camera, etc.), and above all, I don't want to stay there, or rather, I can't stay there after being shown such a horrible situation.So I called the emergency number again and asked for a solution. As expected, I had to communicate with them many times, and each time I was told to wait 5 minutes or 10 minutes. It's already been almost an hour, including the time it took to open the lockbox, the time I spent looking for the emergency lockbox, and the time I spent making inquiries, but I'm forced to wait again.As a result of communicating with the emergency contact, I received a message saying, ``I'm going to send a staff member there now, please wait 10 minutes.'' In the last-minute phone call, they said, ``We'll find a vacant room at another hotel that we operate and let you stay there.'' I thought, ``Maybe they'll take me to a hotel.'' It was different. The staff member came and said, ``We're going to clean it now, so please come back in 40-50 minutes. You can leave your luggage there.'' I can't understand it at all. When I asked the person what he meant, he said, ``I work as a cleaner, so I don't know. I'm sorry.'' The emergency contact person referred to someone from a cleaning company who had nothing to do with this incident as "staff." As a guest, if someone mentions a staff member, I naturally think that it is someone related to the hotel, and I think the problem will be resolved if that person comes. Of course, even if the cleaning company's staff came, nothing would be resolved.[I asked for an appropriate response, but my request was never heard. It's all one-sided. We go outside again with our heavy luggage]Call your emergency contact again. They said, "We couldn't find a room, so we're going to clean it now. Please stay there." ? ? ? ? ? ? . I don't understand. It was too one-sided. First of all, shouldn't you ask the guest, ``I couldn't find a room, so I'd like you to stay there after cleaning? Is that okay?'' and get the customer's consent. Would you be able to accept a unilateral request from the cleaning company to come back in 40-50 minutes, only to be told that staff will be sent over? After that, I said, ``I can't accept being asked to stay in a room like this. Please do something about it,'' and my friend and I went out again, carrying our heavy luggage. What is the purpose of a hotel if you have to carry your luggage? I don't rest at all. After that, I was told that I would call back, but I waited an hour or two and didn't get a reply, so I called again. Then, I was told that an email had been sent to me. ``Didn't I say I'd call you???'' I thought to myself as I looked at the email and ``I canceled my reservation. I received a refund.'' Another one-sided exchange. Which accommodation should my friend and I look for from here? The only accommodation available on that day is an expensive one, and above all, I'm tired, so does that mean I should start looking for another accommodation now? Searching for accommodation is something you should do before your trip. I don't want to do it in the middle of a trip. It's a real waste of time, not to mention physical strength. There were places I wanted to go to that day, but I couldn't.[My physical strength has reached its limit due to troubleshooting, finding accommodation, and carrying around heavy luggage.]It's not just monetary damage. I was exhausted from all the commotion, so I took a bath and went to bed at 2 o'clock. We were a little late in our plans for the next day, and we both wanted to sleep. As for the friend I was staying with, she said, ``I'm not feeling well and my head hurts,'' and we were supposed to stay together until 7pm that day, but we ended up leaving early at around 3pm. My trip has really become a mess.[I asked for compensation for the trouble, but no response]Traveling is not just about being able to go to the places you want to go. There's nothing more unnecessary than a trip you don't enjoy. I was ruined in every way, mentally, physically, financially, and time-wise. Trouble is inevitable. Everyone makes mistakes, and there are also problems that cannot be prevented. But wouldn't there have been many ways to handle this situation? We are the only ones suffering from the hotel's response this time. I lost a lot on this trip. Among these, trust from friends is irreplaceable. The hostel did not provide any compensation. Do we really not have to take responsibility?

To conclude... I hope you never use it.To conclude... I hope you never use it- No staff. I haven't seen it in 3 days and 2 nights. There is no information, but it is just an unmanned accommodation.- There seem to be many errors in the unmanned key pickup system, but the accommodation is not responsible for them and there is no compensation.- It's not clean. The floor is carpeted, but you can't tell if it's been cleaned or not, and there are traces of spills on it.- I was bitten by a bedbug while I was sleeping.- It's an old building, so it's cold. There's a heater, but it gets very, very dry and it gets cold again quickly.- Due to key pickup issues, we changed to a cheaper room, but they did not refund the difference.- He insisted that the price was the same, but when I asked for proof, he said he would check and contact me, but then he said he would get back to me.-No staff. I never saw it during my 2-night stay. There is no information about it, but it’s an unmanned accommodation.- There seem to be many errors in the unmanned key pickup system, but the accommodation is not responsible for them and there is no compensation.-It's not clean. The floor is carpeted, but you can't tell if it's been cleaned or not, and there are traces of spills on it.- I was bitten by a bedbug while I was sleeping.- It's an old building, so it's cold. There's a heater, but it gets very, very dry and it gets cold again quickly.- Due to key pickup issues, we changed to a cheaper room, but they did not refund the difference.- They insisted that the price was the same, and when I asked for proof, they said they would check and contact me, but no news so far.I booked a garden room on the first floor because it was relatively cheap and the room size seemed good.On that day, I arrived about 30 minutes after the 3:00 check-in time, so I thought the owner of the accommodation would be there, but no one was there.I was informed in advance about check-in using an unmanned device and did so.However, in the last step, the key box door did not open, and even when I tried again, it said the authentication number had already expired and did not proceed to the next step. I couldn't make a phone call because I wasn't roaming... I asked for help from the property owner through a message on Booking.com, but there was no immediate reply, so there was a delay of about 30 minutes to an hour.The key number to enter the hotel lobby was given to me in advance, so I opened it and went in. I couldn't waste any more time, so I had no choice but to leave my luggage in front of our room. The accommodation provided this guidance. ‘If you cannot obtain a room key, you can enter the lobby using the password provided and leave your luggage in front of your room. However, you are responsible for loss of luggage, etc.’ It is not natural for there to be no staff at the accommodation. It was a little absurd that this would become our responsibility, but I thought there was nothing we could do and left.Afterwards, I received a reply with instructions on how to get a spare key, and since I was planning to go home after dinner, I returned late at night and did so. When I came back, there were no staff there. I opened the spare key box at the location I told you to, but it wasn't there. I sent a message saying it was empty, but there was no reply for a while. So I had no choice but to use overseas calls without roaming. I kept repeating over the phone asking if I had done what he was told, but the call got cut off, and since he didn't call me back, I thought he was coming over here and waited for a while. But it didn't come. When I called again, they told me to go to another room, which I did. It was too late and there was no sign of the owner coming.I went into the room and sent a message to the owner. Can I go to my original room tomorrow? The room I changed to today is cheaper, so I think I will have to refund the difference. I asked in advance because I had a schedule early tomorrow morning and the owner was unlikely to be around often. And I got a reply from the owner... Haha. All the rooms are in the same condition and the price is the same, so no refund for the difference. If you want, you can stay in that room for two whole nights. do? They said we could stay even though we weren’t asking for permission..? Hahahaha ah… It was really difficult to find accommodations from the first day of the trip, but the answer I got back was really surprising.The room I reserved was a room with a garden on the first floor, and it was a little more Japanese-style than the other rooms, so I chose it even though the price was a little different from the other rooms. I was very angry about changing rooms and losing the difference.The refund was actually for a one-day room change. Since that was possible, I tried to ignore it when they said no. However, I was shocked that they told me to just use the room and that the prices were the same so shamelessly, so I asked for a refund for two days since I would be using the room for two days. I added that the price is different even when I search for different dates, so please check. I have to leave early tomorrow morning anyway, but the owner won't be there at that time. I thought it would be better to wait until the owner comes and then go through the hassle of changing rooms and such.Also, how are you going to compensate us for all this trouble, such as wasting time due to problems with this accommodation, waiting twice, having to anxiously leave our luggage in front of the door, having to make overseas calls and being charged for that, etc. So, please refund at least the difference in the room amount But... the only response I got back was that it was still the same price and asking me to check.So... accommodation prices vary depending on the site, so show me anything that can prove it. I sent it to them and they said they would check with their team and get back to me, but so far there has been no reply.. Haha.Considering the problems unique to the accommodation, it is cold in the winter, so it is not recommended for those who are used to ondol rooms.There is only a heater here that blows out warm air. It's very dry. And if you turn it off, the air quickly becomes cold.And I was bitten by a bedbug... The most upsetting part... It still itches a lot... I'm so anxious because I think I brought it with me to Korea. I don't think they clean it well. There was no part attached to the front of the hair dryer, so I thought it wasn't there to begin with, but it was under the sink cabinet. It fell on the floor. They don't clean the floor.It was my first trip abroad and it was really bad. From next time, I will look for good accommodations at a good price.They say it's really cheap, but there are a lot of accommodations that are much better than this place for a similar price... Please search carefully and never stay here. Don't be fooled by the seemingly clean exterior.