四条河原町温泉 空庭テラス京都 別邸

As a reward from my company for 30 years of long service, my husband and I went on a trip together for the first time since our honeymoon.Excellent access to all directions.A spectacular view of Higashiyama greets you at the front desk on the 9th floor.Even though it's located in the city, you won't be bothered by any outside noise inside the building.If you look directly below the balcony of your room, you'll see a bicycle storage area for the nearest station, but when you look at it, you'll be reminded that you're in the city after all.It doesn't really feel like you're in the city.Not only is the staff friendly, but the rooms are wonderful and have a spectacular view. The food is also delicious!It was the best day on the last day of our trip from Hiroshima to Kurashiki to Kyoto.Thank you very much to all the staff for your help. thank you.It's worth more than the price.

You can't enter the villa without a private key, so I was able to spend my time with peace of mind.The hospitality was excellent.It's a wonderful hotel that lives up to the reviews.It's a good value for money hotel, in a good location, and the hotel staff provided great service.I'll be back again.I had a wonderful time

Reservation from Ikkyu. I used it on a family trip.The staff at the front desk was very polite and took us around 10 minutes to explain the building and the entrances and exits of the villa. It's full of hospitality.The quality of the hot spring in the room was very good, and the hotel's breakfast was of a high standard.thank you for helping me. thank you very much.

I think about this hotel almost daily - and I’ve been home almost 2 months!||The rooms were a decent size - larger than typical Japanese hotels but still cozy. …

The service was not worth the price comparing to many other hotels we been to in Japan as this price range, there’s no breakfast service or what’s so ever, service provided by staff is really poor too( other than the front desk girl other guys were 生意気

Our family of three stayed in a higher floor corner room at the Soraniwa Terrace Bettei for three nights in early June.  …

Please steer clear of this hotel, they are greedy, dishonest and will nickel and dime you every opportunity. I booked an expensive top floor room for a family of 4 with two twin beds and a sofa bed. …

Located in Shijo Kawaramachi, it is convenient to go anywhere. There is also a real hot spring♨️ where you can relax. The bed in the room is also comfortable. The view is from the ➡︎ room, ha! I don't have high expectations, but the view from the rooftop and open-air bath is wonderful, so I don't mind. The amenities are good, and the shampoo, conditioner, etc. that are provided smell wonderful.^^Also, the rooftop terrace is wonderful both at night and in the morning. Even though it was a bit cold, I was able to enjoy the footbath while looking at the Kamogawa River and the Yasaka slopes.I was really able to relax this time. The hot spring ♨️ is also clean and the temperature is just right.The breakfast was so lovely that I enjoyed it while relaxing in the footbath on the rooftop. It was a really wonderful hotel where you could get ice cream 🍨 cream puffs and coffee ☕︎. I'm glad I stayed!

(Also in English and Chinese)The location and the house itself are the same, and the cleaning is the best.バスローブの中に Others' filthy boots を発见, スタッフにクレームしても新しいローブを Send ってくれなかった.マネージャーに report しますと语われたけど, 30 minutes waiting っても Contact everything ないでした.もうOne call back をかけ、マネージャーがTomorrow comes るからその时までは何もできないと…Confirmation, tomorrow at 9 o'clock in the house, the house will come, and the apology will be given, and the answer will be given, and the ending will be revealed.チェックアウト时にも, Sorry for the crime, しか何もDisposal・対応はなかった.Of course, the house is exchanged, and the dormitory material is cut, and the room is exchanged. Fruit?みたいなものをお诧びとしてもらったけど、要らないからそのまま residualした.外なのでコミュニケーションミスのせいにするのが Xu せないです. Englishと日本语でコミュニケーションをとったのに? More than 170,000 yen per berth?おすすめできません.-The view is great, and the position is perfect, obviously. Their room is nice as well, with a private onsen in your room is wonderful. However, their cleaning and claim response are nothing more than terrible.We found a dirty sock in one of our bathrobes after shower and called the front desk right away. Their staff came and apologised, bringing 2 boxes of wakashi or something? as present. He told us that this incident will be reported to the manager, took the sock we found and left. We thought he might call back and provide some solution like changing a room or something since there is a DIRTY sock in the bathrobe and I even actually WORE it, or at least tell us he has reported this to the manager or anyone responsible for the incident.Nothing happened.After about 30 mins, we called the front desk again and ask him should we just call it a day and sleep or wait for someone to handle this. The staff told us that he can do nothing and we have to wait until the manager comes to work next morning, and the manager will come to our room to deal with the incident at 9am. We even asked if we should wait the manager in our room next morning and got a YES.No one showed up the next day.Thus we decided to talk to the manager directly when checking out. And… yes, the answer is, again, they can do nothing but apologise. They even blamed all this to MISCOMMUNICATION. We spoke English and Japanese, and even checked several times with the staff, how on earth they dared to say that?This is the one and only negative comment I've ever written. Terrible claim response and communication.Staying here for a night cost us more than 170,000yen. For this kind of service? No thanks.-The location is great, the view and the room itself are also great, especially the hot spring in the room. However, the hotel's cleanliness and customer complaint handling capabilities are horribly poor.After taking a shower at night, I wanted to put on a bathrobe, but I found someone's smelly socks under the bathrobe. I was so disgusted that I took them off on the spot and called the receptionist. The receptionist came to the room and took away the socks, gave us two boxes of small gifts whose contents we didn't know (we didn't touch them at all), and told us that they would report it to the supervisor.Logically speaking, the counter staff should report back to the supervisor again about his reaction and what to do next, but we waited for thirty minutes and got no news at all. So we called again, and the conclusion we got was that they couldn't do anything today and could only wait until the supervisor came the next day to solve the problem?So we asked again, when will we come tomorrow? Will the supervisor come to the room? The receptionist replied "9am the next day" and "the supervisor will come to the room in person".The next morning, no one showed up. According to the previous handling method, it seems not surprising? So I decided to wait until check-out to report it directly to the person in charge.As a result, when checking out, the hotel manager only apologized and then planned to see the guest off without any other follow-up action. They only apologized and said that they had held a meeting and would train employees in the future. They also said, "They can only apologize, and there is nothing we can do about this incident."Do they even want to blame the problem on poor communication? We can speak fluent English and Japanese, and during the previous communication, we also repeatedly confirmed with the contact person whether we understood correctly, but in the end this was the result.The room I stayed in that day cost more than 170,000 yen a night, but the cleaning was completely substandard (the bathrobe is a close-fitting clothing, but there were unknown dirty socks?), and the subsequent treatment was also pitiful.Totally not recommended and will definitely not come here again.