Yamakei Residences

Really enjoyed the stay! Kitchen was great and onsen was a blessing to have. Emil was fantastic as well in his service.

Emil is a legend. Amazing place. Totally recommend. You WILL NOT regret it.

Beautiful and spacious apartment with big onsen. Great attention to detail in the design and kitchen well stocked with amenities. Awesome service by Emil!

6 nights stay during 2024 winter:Overall:- Extremely nice appartements (the residence is only 2 years old)- very convenient shuttle service from/to residence via WhatsApp, never had to wait more than 5’, spécial mention to Harry who was absolutely outstanding- Yamakei will take care of booking the skis/boots and the transfer from/to the airport - super helpful and convenient, especially when traveling in a groupWill be back

While furnishings were quality and staff did the best within their abilities to service us, there were a number of issues and miscommunications during our 8 night stay that ultimately led to additional costs on our end, which should not have been incurred to begin with.For this price point, we were surprised when we were told that we had to pay for clean towels or even mid-week housekeeping given the length of our stay. We were given just 1 change of towels in the end because we told staff it did not make sense to us that someone paying for a longer stay is being penalised with having to pay for fresh towels. Not to mention, the bedsheets were rough and scratchy and pillows were uncomfortably flat. There were a few occasions where our service requests were ghosted as well, or staff couldn’t be located at the lobby.The accommodation also supposedly offers complimentary airport transfers, but poor communication led to a failure to book in the correct transfer time for us despite us providing our flight details beforehand. We were told initially that we had to just accept that we had to go to the airport 11 hours before our flight, despite us requesting in advance for late check out at the beginning of our stay. This could have ruined our last day of the trip, forcing us to wait in the airport doing nothing all day. Eventually, they managed to obtain transport for us at a later time albeit earlier than what we had planned. BUT we were not informed of any additional costs. This was only made known to us in the middle of our drive to the airport, when we had no choice but to agree anyways since we were already on the way, and we had to pay our driver in cash at the end of our trip. This should not have been a cost to us in the first place and the surprise charge was definitely not welcome. Not only were we not compensated, we had to bear additional costs through no fault of our own.One last point to note is that the apartment we booked looked different from the pictures we had seen online. When we raised this point, we were told it was fully booked so there was nothing that could be done. We were under the impression that both rooms were full en-suites. One of the rooms did not have a shower and this was inconvenient.Maybe the accommodation is new and there are a lot of teething issues, but for this price point you could have a more comfortable and reliable stay with another property for sure. You do not want to be stressed out by unnecessary administrative issues from your accommodation while on holiday and hence, not sure I would recommend a stay based on my experience despite the location and nice modern decor.3 stars may be generous given the lack of compensation to us for the numerous issues but staff that we had interacted with were nice and helpful so that added points.

my stay at yotei garden (3 bedroom) was incredibly memorable and i would say that it is very good value for money given the quality of appliances and services. overall cleanliness of the accommodation is pristine and i was able to feel very at home. the staff were also very kind and willing to attend to my requests.

We recently stayed at the YCP (Yotei Creek Penthouse) at Yamakei and it was a truly wonderful experience. We stayed with two other families and it was very spacious for all. Great space for both hosting dinners and relaxing. The outside onsen was one of a kind, and with complete privacy as it faces a steep nature hill. The shuttle service also made all transport very convenient and all areas accessible. Highly recommend it.

The hot spring is great! The service is very good! The decoration equipment is top and the kitchen is great everything is new! Compared with other ski hotels, it is more privacy and comfortable. You can see beautiful view. We had a great time in Yamakei. Thank you