At the beginning. This is a shop where the young proprietress works hard.This is not a complaint, so don't get me wrong. This is my honest opinion and suggestion.Everything from check-in to dinner and bath was great.The glasses-wearing guy's response is ok. They responded two years ago. The customer service is the best.The rice seems to have changed from what the head chef did two years ago, but it's still delicious. Special Hoha miso flavor. I don't remember much else. A slice of red roast beef was delicious.The bathroom is also spacious and comfortable.There is a massage chair in the room. There is a button for raising and lowering the chair.The strength of the legs is good. My back hurts a lot.Only my back was stopped.The indoor bath on the first floor is the best. The second floor is also newer than before, with a wide Japanese-style room.There was no unnecessary things, and it felt refreshing and surprisingly spacious.The TV can also be opened and closed. The toilets are also conveniently located on the 1st and 2nd floors.The bed was nice with high cushions and fluffy futons. I think I'll sleep well.There is an outlet at the head of the sleeping area.Perfect for charging your smartphone.Around 23:00 at night.G came out. Moreover, it was on the second floor where I slept on my futon. . That's a lie. By the way, it's not outside, it's my place.It's fine if it just comes out, but the problem is the Gokijet spray (one is installed next to the entrance)But there is almost no content...The G was so big that I didn't die, but it emptied out, and after that I fought for about 10 minutes, drenched in sweat.*Not on the first floor,I found something stupid in the bedroom on the second floor, so let's go to the bedroom! ! It's not on the wall, but on the futon. . My wife dashed down to the first floor with her luggage and was shivering in the massage chair on the first floor.My wife was the first to find it.The worst situation is that my joy suddenly turns to excitement as I see my wife's frightened face while witnessing G alive. As soon as it came into view, I hit extension number 9 repeatedly. .However, it does not connect to the front desk. . I left my car keys with the receptionist, so I couldn't go buy Gokijet spray or anything. . . I felt like I was going crazy. .I then ran out the front door and went to the front desk, but it was pitch black and closed so I couldn't get in. When I tried to go out the back door and go to the front desk again, it was closed, so of course I couldn't go inside.As for my next plan, I remembered that they said they had a sister store, so I called them. As soon as I called, a man answered the phone.From there, I quickly brought Gokijet back even though I was distraught! ! I told him.Because he's still in the room! ! G is alive.I couldn't stay calm at that time.I told my wife about this and waited for about 20 minutes outside in a sweaty room for Gokijet to arrive. When the car arrives, an apologetic man unlocks the inn and looks for Gokijet, but for some reason he can't seem to find it.I ended up bringing a different jet. Hey, doesn't this staff member know where and what is in the affiliated inns? I'm in a real hurry here! !I held back my anger and told the male staff member that I might have yelled loudly at the customer next to me and other customers, so please tell him that I am sorry.I asked the male staff member to quickly leave the store and go to a sister store. I got it.In the end, the man gave me a kinchor! ? Is this it? Please give me Gokijet.There's no way G will die from this! Don't you know? The toughness of G.I ran back to my room and struggled for about 5 minutes until I finally got it under control, wiped the room again, and it took me about an hour to calm down my sweaty wife.Of course, won't there still be other wives by morning? I was so anxious that I kept going back and forth between the first and second floors until morning, so I couldn't sleep well, and the sleep app woke me up 12 times.I couldn't relax, so I went to breakfast time feeling confused.Are you being shared with Mr. Glasses at breakfast? When I asked him about it, he said he was sorry, but it didn't seem like the guy with glasses was in charge...When I asked him about it, it seemed like the young proprietress was in charge.So of course the young proprietress should know about this.You can imagine what it would be like for a woman who doesn't like insects.There's no excuse for not having Gokijet in stock.While imagining this in my head, I ate breakfast (it was delicious), took a bath, and checked out early, thinking I was ready to go home.And finally, check out. A man from our sister store yesterday came to unlock the door and said he was sorry for the inconvenience caused last night.We received the words and sentiments of the young proprietress, who expressed her apologies for not being able to come today (the content was cosmetics).At that time, I said ok, but if my number is being shared at an inn, shouldn't the person in charge deserve a direct apology? Do you have your number and address?I wanted to say that. The man at the reception desk was probably not the person in charge.Who's in charge? Isn't she the young proprietress? That's what I said.I don't think if I were a super rich person who came from Arabia for work, I wouldn't treat them like this.I've stayed not only at Kurokawa Onsen, but also at many more expensive and cheaper inns than here.What I would like to say is that I wish they would have treated me more empathetically. From your side, it might just be a phone call and an apology, but how you receive it will be completely different. It's true.Sentences over things, words over sentences.The man at the reception desk on the way home wasn't bad. Although it wasn't Gokijet, he brought a spray.Sorry for the long time. These are the facts.As a request for improvement,Even if the price is higher, it's totally worth it, so I would like at least one staff member to be present during the night. →I feel relieved if they can respond immediately.If that's not possible, I need to increase the amount of Gokijet left and make sure I never run out of it.When it's between women, it's the worst and pitiful experience.It turns into a nightmare.I think it depends on the time of year, but it's in the mountains after all.The possibility of him entering the room is non-zero. Even if it's remodeled and made new.It's a fact.The owner is absolutely prohibited from writing cross-legs.Apparently there is a big landlady, but it seems like her daughter is actually running the business.The girl is said to be a young proprietress.I called our sister store and had them bring it to us, but it was just a temporary measure. Thank you to the man who brought it.I'm glad you happened to answer the phone. If I hadn't answered the phone, there would have been no next time. . .This is because customers come all the way here for (1) delicious food, (2) a quiet space, and (3) relief from fatigue. ④Also good customer service.Part 4 is important.There's no need to make lame excuses, so let's share everything and improve.It's a strange story since I don't know about it. Isn't it #1 on Jalan? If it's a famous store, don't you have to be even more careful about the simple things?If you can't do that much, it's better to remove the certificate.It's not that I'm doing anything difficult.If you don't have enough staff, increase them. I don't think customers will mind if we add that amount to the price.I am writing this with the knowledge that it is such a splendid inn.There are people who come all the way from all over the country to come here. .I fully understand that it is a wonderful accommodation.But what is the service all year round? ! ! Follow through on your initial intentions. Everything is temporary. In summer, winter, busy season, and off-season, think positively and act accordingly.The only thing that surpasses Kou no Yu is Kou no Yu! !Don't sit cross-legged, young lady.