Very disappointing, will never want to come here again. Order via the Traveloka application 4 days before staying, obviously there are still empty rooms. When they arrived in a very tired condition, it turned out to be canceled on the grounds that the data applied did not match their room availability. I also blame my party for not having a cellphone number listed on my application. Even though there is still an email address that they can still contact (if they want to). If they want to, they can search for me on social media, nowadays that's the case, especially since my name on my Traveloka account is very clear, complete, no joke, no pseudonym. Basically, it's just not the intention. After 4 days I couldn't connect to Traveloka to confirm room availability, I monitored it after I ordered, it was still open for the next booking because there were still vacancies (he said).When I arrived very tired and blamed, WITHOUT APOLOGY! They are busy talking about refunds. It's not all about money, but about responsibility and how you maintain customer trust. Try to imagine, long weekend, it keeps getting canceled by you guys, it's really easy to find, the prices don't get any higher. It's really unscrupulous, ashamed of the name of your accommodation, ashamed of the name of sharia. If the way you serve people is like this.After that, you guys were busy talking about refunds, it's so easy for you, you underestimate people's affairs too much. Hopefully you don't experience something like me. Repent, don't be like this to other customers again, you are really cruel. Do you think everyone who comes brings private vehicles? It was easy to find another replacement, so I had to ask one by one for accommodation that was still empty on foot, with the topography of the area going up and down the road. If I say I'm not a dzolim, then what is it called?Everyone said, if you have my cellphone number, you can confirm it so I don't have to come. In fact, the only way for you to solve the problem is if you have the cellphone number. Wow, it's really old fashioned for you guys to manage a business. You still have 4 days to think, you know, immediately find a solution, what do you do? Busy with other customers?It's a lie when I say you're the only one connected to the application, I'm stupid, I didn't check, how come there are accommodations around there that are connected to the application. Try learning from them, do they have the same bad service as you?Next time, if God forbid something like this happens again, don't just talk about refunds, can you? No solution, help find it, you can find a replacement for us, can you? Next time, you guys will help with the refund process, like what I did, I don't think about refunds anymore, the only thing on my mind is, where should I stay, I can't go home because I don't have a vehicle anymore, are you satisfied...When I checked, do you guys understand how to get a refund? I have to submit it again, it's amazing...If it's like this, you're blaming the application, blaming the customer, it's better if you don't connect to the application. It's better for people who want to stay there, just contact them directly via WA, it's easy, no hassle, there won't be any more cases that can give you a headache.That's all.Thank you for the annoying life experience you have given