Inatori Akao Hotel

I stayed there for my birthday trip with high expectations after seeing a post on TikTok saying, "You can eat a lot of seafood!"When I arrived, I was able to complete the necessary procedures before check-in at 3pm, but I was told that my room had been cancelled, so I was given an upgrade to my room.If you arrive early, lucky things like this will happen.After checking in, you can use the kids room from 2pm. There were 100 yen games, medal games, ball pool and athletics to get your body moving.While we were playing in the kids' room, even though the check-in time was before 3:00 p.m., he went out of his way to bring us the room key because the room was ready. I guess because it was a weekday, the service was so generous.One of the reasons I chose this ryokan is the service that allows you to enjoy many types of private open-air hot springs and private hot springs for free.We started enjoying our stay right after checking in. If you're traveling with children, it's great to have a hot spring that the whole family can enjoy together. Although my child doesn't use it anymore, I felt that it was child-friendly as there was a trash can for diapers and other items for children.For meals, seats were assigned, and either sashimi or golden sea bream shabu-shabu was prepared at the seat we were guided to. Plus, you can also enjoy buffeting.Most of the customers were families with children or couples of a certain age, and I felt that families with children could be taken to a private room. Even though it's a private room, the walls are open at the top and bottom, so you can hear the voices next door, which may be a problem if you have a lively neighbor.Going back to the topic, this is the first thing I want to convey. About private hot springs after 7:00 pm after meals.The free private hot springs do not require advance reservations, and the rule is that you can enter if there is space, but when you entered the room, you wrote down your entry time on the whiteboard at the entrance, and were informed that it would be 45 minutes per group.When I checked the whiteboard of the private hot spring I wanted to go to, it said "7:15pm~", so I thought it was almost time, so I finished preparing for the bath and started waiting in front of the entrance.It was 7:45pm.However, at that time, it was written as "20:00~". Did someone else come in instead? Feeling disappointed, I double-checked my watch.The time was written 15 minutes later. Surprised, I was standing in front of the hot spring entrance, and as I was talking to my family, who was waiting in the room, on the phone, I saw them confirming that the entrance door was locked. Perhaps they were afraid that they could hear me and open the door.Furthermore, at another private hot spring, there was a whiteboard with only the word "in use" written on it.Even so, there are many older couples with children, so I'm surprised that there are people who can't even abide by these rules.I immediately reported it to the front staff. I didn't yell at them, but three people (one of them was on the phone) listened to me and apologized, but it wasn't the staff's fault, it was the customer's fault. .If we judge that the staff did not provide clear instructions, it would be a mistake on the part of the staff, but since we received good service even before check-in, I don't think it was a mistake like that.It took about 4 hours by car from where I live, so I won't be able to stay there right away, but the inn and staff were very nice, so I would like to stay there again. Thank you to all the staff who made me think so!I hope the customer base isn't bad the next time I stay...!